079 | Care, Help, Trust: The New Leadership Playbook with Jeff Drummonds

Care, Help, Trust: The New Leadership Playbook with Jeff Drummonds Summary: Book a Free Talent Strategy Call Former Marine and veteran executive coach Jeff Drummonds joins Tyler to unpack how leadership has shifted from intimidation and control to influence and emotional intelligence. Jeff shares his "big three" questions teams are silently asking—Do you care about me? Can you help me? Can I trust you?—and why answering them earns the right to lead. We dig into the EQ-i 2.0 model, why many high performers struggle after promotion, the hard ROI of EQ (turnover, conflict, productivity), and practical ways private clubs can upskill managers in a changing workforce. What You'll Learn Modern leadership is influence, not intimidation—especially with Millennial & Gen Z teams. Employees are screening leaders with three questions: care, capability to help, and trust. Many leaders were promoted for technical excellence, not prepared to lead people. EQ is trainable (unlike IQ). The EQ-i 2.0 framework maps strengths & gaps across 5 scales/15 subscales. EQ lowers turnover and conflict and improves productivity—there's clear business ROI. Clear expectations + respect for time off + fair give-back (pay or time) beats "sunup to sundown." Communication clarity is the single highest-leverage leadership skill. Links: Learn more about Jeff: drummondsleadership.com Connect with Jeff on LinkedIn: https://www.linkedin.com/in/jeff-drummonds/ Explore BGP Leadership Development for Clubs: bloomgolfpartners.com