Ep. 217- GUEST: 🛳️ Norwegian Cruise Line EMAIL PERSONALIZATION and WELCOME SERIES TIPS with Damara McKoy FROM NCL!

In this episode of Do This, Not That , host Jay Schwedelson welcomes Damara McKoy , a key member of the digital marketing team at Norwegian Cruise Line. They discuss Norwegian's approach to email marketing, personalization, and the company's recent rebranding efforts. ================================================================= Best Moments: (02:21) Damara's career path and journey to Norwegian (04:49) Norwegian's welcome email series and personalization efforts (06:35) Interactive email features and polling implementation (09:26) Norwegian's rebranding from "Free at Sea" to "More to Sea" (11:42) Norwegian's corporate culture and love for puns (13:14) Jay's attempt at cruise-related puns ================================================================= Guest Bio: Damara McKoy is the manager of the email marketing program on the domestic side at Norwegian Cruise Line. With a background in graphic design, she has worked in automotive and retail marketing before joining Norwegian. Damara is passionate about personalization and enhancing guest experiences through email marketing. Her expertise lies in creating custom experiences for customers and implementing innovative strategies to increase engagement and drive customer engagement. ================================================================= MASSIVE thank you to our Sponsor, Marigold!! Marigold is a relationship marketing platform designed to help you acquire new customers and turn them into superfans with their best-in-class loyalty solutions. Don’t take my word for it though, American Airlines, Honeybaked Ham, Title Boxing, and Notre Dame University are also customers! Regardless of your size, check out Marigold today to get the solution you need to grow your business! Check out this free content from marigold that Jay has loved digesting, 5 Steps For Selecting The Right Email Marketing Platform .