About this episode
I've been told I like to complain a lot. And I take issue with that critique. Perhaps, I want to complain that I'm being critiqued for complaining too much. Because how is the world ever meant to improve if I am not complaining? Today, I'm sharing the top 5 worst experiences I've ever had as a consumer, what not to do to your customers, and how to delight your customers instead. "How can you surprise your audience?" IN THIS EPISODE The top 5 worst consumer experiences I've ever had and why. Unacceptable customer service behaviors. Inspiration for you on how to treat your customers. Why delighting your customers is essential for word of mouth referrals. Mapping out your consumer journey and how this helps. The value of touch points. Bonus gifts and a gift for you! Connect with James Website: jamespatrick.com Instagram: @jpatrickphoto Text me marketing questions @: 480-605-3254 Share this podcast with a friend and remember to leave a 5-star review! For more, visit jamespatrick.com