People and Projects Podcast: Project Management Podcast

Summary In this episode, Andy welcomes back Marcus Buckingham, bestselling author and researcher, to discuss his new book, Design Love In: How to Unleash the Most Powerful Force in Business. For 25 years, Marcus studied the most productive teams, loyal customers, and effective leaders in the world, and the word that kept appearing in his data was one he kept changing: love. Andy and Marcus explore what love actually means in a business context, including how leaders are really experience makers whether they know it or not. You will hear the remarkable story of Josh D'Amaro, the CEO of Disney, and what his leadership reveals about designing love into a team's daily experience. Marcus unpacks the five feelings that lead people to say they love working for a leader, starting with something counterintuitive: control. The conversation also covers tough love, AI's limits as an experience maker, and how these principles can transform how we lead our families too. If you're looking for a fresh, evidence-based look at what drives sustained high performance, this episode is for you! Sound Bites "I kept hearing that word (love) and shame on me, but I did keep changing it because I felt like it was a careless exaggeration of the word like or something." "Don't keep changing the word (love). The word's the word. The question really should be why and how do we replicate it?" "You're paid to change behavior. That's all you're paid to do. You're not paid to run a project. You're paid to change behavior as a leader." "When you send an email, it's not an email. It's an experience for the person on the other end. When you call that team meeting, it's not a team meeting. It's an experience." "You join a company and then you quit your boss." "Undesigned experiences lead to unpredictable outcomes." "It's cowardly, not loving. It's cowardly to leave them in that job." "I am for you. I am for you. That doesn't always mean that I am going to tell you what you wanna hear. It means I want you to flourish." "Loving's an ingredient, right? Loving isn't, 'Be nicer.' Loving's like, 'What are you trying to do for me?'" "The beginning of love is rules. The beginning of love is clarity." Chapters 00:00 Introduction 01:48 Start of Interview 01:57 Why Marcus Spent Decades Avoiding the Word "Love" 05:47 Misconceptions About Love in Business 11:29 Inside the "Josh Effect" 18:02 What Great Leaders Don't Do 22:13 Local Leadership and Variation in Team Experience 27:54 When Senior Leaders Couldn't Say the Word 31:04 Applying the "Is This Loving or Unloving?" Lens 37:43 Tough Love and Difficult Performance Conversations 46:

Summary In this episode, Andy welcomes back Steve Kahle, entrepreneur, executive, and fractional CIO, author of Leadership Recall: Harness Insights. Accelerate Innovation. LEAD WITH AUTHORITY. Steve first joined the podcast in episode 184 to discuss email overload. This time, the conversation turns to a challenge every leader faces: the forgetting curve. Research suggests we forget up to 83% of what we learn within a week, and Steve argues this is not just a learning problem, it's a leadership problem. Steve shares his CCR framework (Capture, Catalog, and Recall), along with practical tools such as the Anki flashcard app and the Email Me voice-note app, to build what he calls a learning operating system. The discussion covers how to design a recall fitness practice in as little as three minutes a day and how removing friction at every step keeps the system sustainable. If you're looking for a practical system to stop letting great insights slip away and start leading with more authority, this episode is for you! Sound Bites "I think God put in my heart to be a relentless optimizer. I like to see things work and work well." "When you really zoom out in life, those who are really successful have figured out what are the frameworks, what are the methodologies that work, and they simply apply those." "Our subconscious mind can handle about 11 million bits of data per second, but about 40 bits conscious mind." "I went all in. Christ totally transformed my heart, and I'm realizing that scripture memory is a superpower." "Time swiftly washes away the obvious." "Learning really is a privilege, and we need to be able to find time that works with our daily rhythms." "Three minutes a day is really all you need to be able to see tremendous traction on being able to recall things that matter" "Instead of 'I'm bad at remembering names,' you could, do a reframe like, 'Hey, I'm getting better at remembering people's names.'" Chapters 00:00 Introduction 01:48 Start of Interview 02:06 Early Experiences and the Instinct to Remember 04:08 Is Memory a Natural Gift or a Trainable Skill? 05:19 Forgetting as a Feature, Not Just a Bug 07:10 The Leadership Cost of Forgetting 09:10 Shifting the Bottleneck from Input to Retention 12:02 The Five-Hour Rule and Three Learning Archetypes 14:19 The CCR Framework in Practice: Capture, Catalog, and Recall 19:50 Removing Friction from Your Learning System</

Summary In this episode, Andy welcomes Dr. John La Puma, a board-certified internal medicine physician, professionally trained chef, regenerative organic farmer, and two-time New York Times bestselling author of The Indoor Epidemic. Did you know most of us spend about 93% of our lives indoors? Dr. John makes the case, backed by more than 2,200 studies, that where we spend our time may matter just as much as the soft skills and productivity systems we so often focus on. In this conversation, Andy and Dr. John dig into what he calls digital obesity and analog wellness, the science of morning sunlight and circadian rhythm, why looking at the horizon for just one minute per hour can improve focus and eye health, and what forest bathing actually does to your immune system. They also explore loneliness as a health crisis, the social dimension of outdoor time, and practical ways to build a 17-minute daily nature habit that doesn't require moving to Santa Barbara. If you're looking for science-backed ways to boost your energy, focus, and long-term wellbeing, this episode is for you! Sound Bites "Digital obesity is when you consume more pixels than you can metabolize." "What people don't understand about this is that it's not a character flaw, that it's a biological mismatch." "People don't appreciate that nature is actually social, and that social part is good for you." "And loneliness is what? 15 cigarettes a day in mortality." "Nature works through your senses. You touch, you listen, you see, you smell, you taste." "You have a 56% higher function and number of natural killer cells because you are in the company of trees that are making these chemicals, alpha-pinene, D-limonene in citrus trees, many other trees, that improve your ability to kill tumor cells and kill virus infected cells." "But immersion in the forest means that you're immersing your senses in it, and the forest is, is the therapist, and the walk is the therapy." "Rest is actually self-preservation and capital investment." "Often you can upgrade the thinking in a room just by opening a window." "But you don't need a forest, and you don't need a park even. You just need a sky view." Chapters 00:00 Introduction 01:56 Start of Interview 02:06 Background: Origins of the Indoor Epidemic 07:03 Digital Obesity and Analog Wellness 10:33 Dr. John's Morning Outdoor Routine 13:21 The Benefits of Looking at the Horizon 17:22 Experiencing Vastness and Awe 22:47 Forest Bathing: More Than Just a Walk 24:32 Walking Habits and Nature Recalibration 26:52 Loneliness and Outdoor Social Connection 30:04 Practical Tips for Parents <

Summary In this episode, Andy talks with Stephen Shapiro, innovation expert and author of You're Not Playing With a Full Deck: Why the People Who Drive You Crazy Are Your Unfair Advantage. Stephen's journey starts with a costly failure: a $30 million innovation project at Accenture that fell apart, not from a lack of talent, but because everyone on the team thought the same way. Out of that failure came a framework built around a familiar metaphor: a deck of cards. Stephen introduces four distinct personality styles tied to the four suits and explains why teams missing certain suits are setting themselves up to struggle, even when everyone is smart and capable. In this conversation, you'll hear why unanimous agreement is actually a warning sign, how strengths can quietly sabotage performance when overplayed, and why the people who drive you crazy may be exactly who your team needs. Andy and Stephen also explore what the rise of AI means for the uniquely human qualities that only certain suits can provide. If you're looking for a fresh, practical framework to build stronger teams and unlock better results, this episode is for you! Sound Bites "We were smart people. We had smart people on the team, and we somehow failed miserably." "I realized I was the problem. And it wasn't just me, it was the way we constructed the team." "Anytime you have everybody agreeing, that's a warning sign." "I actually think the bigger enemy of innovation is, 'Wow, this is a great idea!' because then what ends up happening is we believe it's a great idea." "It's less of a personality test and more of an opportunity to just stimulate some conversation that typically doesn't happen inside of organizations." "Left to their own devices, diverse teams perform terribly." "So it's not just diversity, it's diversity plus appreciation." "I try to make it very clear to AI: don't agree with me!" "Part of this is who are we really versus who did we become?" "There's a difference between a strength and a strong suit. A strength means you're good at it. A strong suit means you're good at it and it energizes you because it's who you are at your core." Chapters 00:00 Introduction 01:25 Start of Interview 01:37 When Teaming Started Going Wrong 02:52 Recognizing the Real Root Cause 03:38 Choosing Your Team Members 04:45 Similarity vs. Genuine Trust 06:00 A Real-World Team Turnaround 07:51 Overcoming Resistance to Difference 09:04 The Origin of the Card-Based Framework 10:47 When Strengths Become Liabilities 13:10 Warning Signs of Strengths Gone Wild 16:03 Meeting Personalities and How to Balance Them 22:00 Ho

Summary In this episode, Andy welcomes Rebecca Hinds, organizational behavior researcher and author of Your Best Meeting Ever. Rebecca brings a behavioral science lens to one of the most persistent pain points in modern work: meetings that multiply, linger, and drain rather than deliver. Andy and Rebecca explore the concept of meeting debt, and why reducing meeting volume often matters far more than optimizing agendas. They discuss why meetings have become status symbols and performance art, how a simple social contract makes it nearly impossible to decline an invite, and what meeting minimalism actually means (hint: it's not about ruthless efficiency). Rebecca shares practical ideas, like calendar cleanses, Return on Time Invested (ROTI) ratings, and unexpected guardrails, including the fascinating case of the 27-minute meeting. They also wrestle with AI's potential to either genuinely improve meeting culture or simply make expensive, inefficient meetings feel more productive. If you're looking for a research-backed, practical guide to finally taking back your calendar, this episode is for you! Sound Bites "Why do we cling to this practice that has largely remained unchanged for decades and decades, and yet we know, we're highly aware that it's highly inefficient and dysfunctional." "It's ironic and unfortunate that we now consider so many of these dysfunctional practices, so many of these tactics as business as usual." "We tend to associate visibility with value and presence with productivity. A packed calendar is a very clear indication that you are busy, you're important, and you have high status within the organization." "Meetings are the most important product in our entire organization, and yet also the least optimized." "Meeting debt is so bad that it's not worth it to tinker at the edges and try to optimize the meetings that already exist because fundamentally, many of them should not exist in the first place." "Return on Time Invested (ROTI) is a concept I learned from my colleague Elise Keith. It asks people to rate the effectiveness of a meeting on a scale of zero to five based on whether this meeting was well worth it in terms of the time invested." "I don't mean efficiency for efficiency's sake, right? The goal isn't to make our meetings ruthlessly efficient at all costs." "He was tasked with running these 30-minute meetings. He was seeing them drag on and on rather than make the meeting longer, he made them exactly 27 minutes, and that jolted people out of autopilot." "What we're seeing in meetings overwhelmingly is people using AI to cognitively offload the work that they should be doing as humans." "I continue to believe there's nothing that communicates your leadership more c

Summary In this episode, Andy talks with Ashley Herd, HR and legal leader turned management coach, and author of The Manager Method. Ashley has led HR and legal teams at organizations like McKinsey and Yum Brands, and she brings a refreshingly real-talk approach to the challenges every manager faces, especially those quiet moments of self-doubt that come with growing responsibility. In this conversation, you'll hear Ashley's take on why imposter feelings are so common among thoughtful leaders, and how her concept of the "career quilt" reframes even the most uncomfortable professional experiences. She introduces her simple but powerful Pause, Consider, Act framework, which is a practical tool for navigating tough management moments without reacting on instinct. You'll also hear how the language we use about people shapes the way we lead them, why delegation is harder than it looks, and how accountability can be reframed as a positive force on your team. Ashley even shares how Pause, Consider, Act has made her a better parent. If you're looking for a grounded, practical guide to leading people well (without burning yourself out) this episode is for you! Sound Bites "We all have our career quilts. And sometimes those are different, like different jobs, actual different experiences like that." "I felt very much like the other at McKinsey." "When you open up and show that you are real, you tend to gain the trust and respect that you're so afraid you'll lose if you do that." "People don't care that you know the message. They want to hear the message for themselves." "What would I want to have happen to me if I were in the other person's shoes?" "A rolling stone gathers stress, not moss." "Just thinking about the people that are doing a lot of the work, how you treat them and talk with and about them? That can shape a lot of the outcomes." "Tasks can quietly become symbols of our value." "When you treat your people well, they are a better parent, friend, relative." Chapters 00:00 Introduction 02:17 Start of Interview 02:45 What's A Leadership Experience That Shaped You? 05:27 The Career Quilt Concept 07:47 Imposter Phenomenon in Leadership 11:45 Spotlight Effect and How We Worry About Being Watched 14:10 Introducing Pause, Consider, Act 15:05 What Pausing Actually Looks Like 21:30 Empathy Without Carrying Too Much 23:47 Rethinking Empathy 25:40 How Language Shapes How We Lead People 28:52 The Delegation Trap 30:33 What Ashley Still Struggles to Delegate 33:15 Reframing Accountability 38:10 Applying the Book Outside of Work <

Summary In this episode, Andy talks with Amy Leneker, leadership coach, joy strategist, and author of Cheers to Monday. Amy's journey began with a burnout so severe that her doctor put her on medical leave. It took 10 words on a medical form to change everything: "What are your hobbies? What do you do for fun?" She couldn't answer it. That moment sent her on a mission to help leaders recognize stress earlier and respond to it far more intentionally. In this conversation, Amy shares the stress stories many leaders carry without ever questioning them, and why those stories get quietly rewarded in so many organizations. You'll hear how the body whispers warnings long before burnout hits, why most common stress-relief advice actually makes things worse, and how Amy's three-step Un-Stressing Method gives leaders a clear, practical framework to move forward. She also shares a powerful real-world example of a team carrying 73 stressors that simply didn't need to be there—and what happened when they finally saw that. If you're looking for a practical, empowering guide to break the cycle of stress and overwhelm in leadership, this episode is for you! Sound Bites "The story that I inherited, either intentionally or unintentionally, was you just work hard because that's the only choice you have." "I think one of the biggest mistakes that I made was not recognizing how much choice I had." "I couldn't remember the last time that I had real fun." "Those unhealthy stress stories are rewarded." "The majority of ways that we try to manage stress at work actually increase our stress." "When I ignored the whispers, it got to the point where ignoring it was no longer an option.... If you ignore them long enough, then the body's going to scream." "Talking about stress is stressful, but we've got to be able to see it if we're going to be able to do anything about it." "Unclear expectations are resentments waiting to happen." "People pleasing—it's not a healthy dynamic. It's not something that serves you or the people around you." "Stress is contagious. There is no question about it." "Yes, stress is wildly contagious, but so is joy." Chapters 00:00 Introduction 01:39 Start of Interview 01:52 Early Messages About Work and Stress 04:36 The 10 Words That Changed Everything 06:39 Postponing Joy 07:30 Stress Stories Leaders Believe 08:19 How the Body Signals Burnout Before the Brain Does 11:44 What's Broken About Typical Stress Advice 12:58 Walking Through the Un-Stressing Method 15:03 Why Sequence Matters: See, Sort, Solve 17:32 Solving Stress vs. Fixing It 18:44 The Un-Stressing Method

Summary In this episode, Andy sits down with Evan Unger, a consultant and trainer who has spent more than 30 years helping leaders facilitate collaborative decision making across projects, programs, and organizations around the world. Evan's work focuses on helping groups move forward when opinions differ, tension is present, and time is limited. This conversation is packed with immediately actionable ideas. Andy and Evan dig into why even experienced leaders struggle in high-stakes meetings, and how Evan's POPRA model (Purpose, Objectives, Process, Roles, Agreements) can transform the way you prepare and run them. They talk about how to manage the "HIPPO" (Highest Paid Person's Opinion) without suppressing the voices you most need to hear, a simple virtual technique called the simultaneous chat that can change the dynamic of any online meeting, and how to make sure your meetings actually land, with clear action items and time to close things out properly. Evan also shares his perspective on where AI fits in the future of facilitation, and some surprisingly personal advice about what he'd tell his younger self. If you're looking for practical, immediately usable tools to run better meetings and lead more collaborative decisions, this episode is for you! Sound Bites "On a scale of zero to a hundred percent, how effective are the meetings you attend? On average, and I can't tell you most of the time I get a number below 60% and often much lower." "My confusion as a leader, as a project manager, is immediately the confusion of the group because the group goes to where I'm at. And if I'm confused, welcome to what's about to happen in your meeting: Confusion, Chaos, Dysfunction." "The other extreme, and this is truly the art of leadership, is even though I have strong opinions as the project manager, I remain completely neutral, but I'm an expert in process, an expert in how I get other experts to come together, collaborate, make decisions, get 'em to buy in." "If I'm the HIPPO and I run the meeting as the expert, I will suppress conversation. People will not tell me what I need to know to make the decision, and I'm going to sub-optimize decisions, and I'm not going get people to buy in." "So the art of leadership is knowing how to start and work from the right side of the continuum where I'm an expert in the process of getting others to collaborate and asking questions to elicit their thinking." "If I'm not hearing from people as the facilitator of the collaborative conversation, that is a first sign that something's gone awry and I need to know how to hold space." "The meeting's purpose and objectives, that's the first tether, the first anchor. If that's not clear, there is no tool or technique that is going to save me." "Time is fuel. And we have limited fuel in the plane flight. When time is running out, we don't go knock on the cockpit and say to the pilo

Summary In this episode, Andy talks with Brett Harned, founder of the Digital PM Community and the Digital PM Summit, and author of Project Management for Humans: Helping People Get Things Done. Brett has spent years coaching project leaders and helping organizations rethink what project management really is. His core conviction: the human side of the work is not a nice-to-have. It is the work. In this conversation, you'll hear how Brett fell into project management and what early experiences shaped his perspective on people and projects. You'll learn the patterns he sees repeated across teams and industries, practical habits for when projects feel messy or start to drift, and why he believes project management is a leadership role that most organizations still undervalue. Brett also shares his candid take on AI, what it can and cannot do for project leaders, and what advice he would give his younger self. If you lead projects or teams, whether or not you have a PM title, this episode is for you! Sound Bites "Often with PMs, it's finding or receiving or feeling the permission to lead like a human instead of like a machine or a robot." "Projects fail because conversations didn't happen or they happened way too late." "Project management is a leadership role and too often organizations don't see it as a leadership role the way that they should." "Project managers are quietly carrying emotional labor that no one really acknowledges." "You can't earn trust by being invisible." "The role has become less about task tracking and more about judgment, good communication and trust building." "If you call people on your team resources, they have every right to call you overhead." "Slowing conversations down before speeding up the work is like the biggest thing." "Drift isn't usually about effort. It's about misaligned understanding." "AI is not going to replace a really good leader." "AI is great at admin. It's terrible at the leadership stuff. It can't read the room, it can't navigate tension, it can't earn trust." "Say the thing now. Saying something early is almost always safer than saying it too late." "The job of a project manager isn't to absorb chaos. It's to make it a conversation." "Caring about people and building relationships is a skill, and it's a skill that's necessary for this career." Chapters 00:00 Introduction 01:52 Start of Interview 01:57 How Brett Describes What He Does 03:29 When the People Side Became Clear 06:52 Patterns Across Teams and Organizations 10:32 How Expectations of the PM Role Have Changed 12:28 The Impact of Remote and Hybrid Work 15:26 Practic

Summary In this episode, Andy welcomes Jen Fisher, author of Hope Is the Strategy: The Underrated Skill That Transforms Work, Leadership, and Wellbeing. In project management circles, we often hear the phrase "hope is not a strategy." Jen challenges that assumption, arguing that real hope is not wishful thinking at all. Instead, it's a practical cognitive process that can help leaders navigate uncertainty, pressure, and change. In the discussion, Jen explains how hope requires three elements: clear goals, multiple pathways to reach them, and the agency to believe we can influence outcomes. You'll also hear her personal story of realizing she was languishing under constant performance pressure, and how a candid conversation with her boss sparked the beginning of a healthier and more hopeful way of working. Along the way, Jen shares practical tools such as possibility journaling, energy ledgers, and hope spotting. She also explains why vulnerability can be a leadership superpower and how simple language shifts can turn hope killers into hope builders. If you're leading teams and projects under constant pressure and looking for practical ways to sustain both performance and wellbeing, this episode is for you! Sound Bites "How would I describe myself? I'm a hope dealer." "Hope is not flimsy. It's not whimsical." "Real hope actually requires action." "What drives hopelessness is feeling like there's nothing you can do." "Hope is the belief that tomorrow can be better than today." "67% of managers said that they've never been trained in how to manage other people. We put humans in charge of other humans, but we give them very little skill and training in how to lead." "You can perform when you're languishing, but the question is really why should we or why would we want to." "For the first time in my professional life, I actually felt seen and heard and valued." "Toxic positivity only makes people feel worse." "Possibility journaling is really thinking about what might be possible here." "Vulnerability is proof that you're human." "When people are feeling uncertain, they want to connect to somebody that feels human." Chapters 00:00 Introduction 01:45 Start of Interview 02:00 What Hope Is Not: Clearing Up the Misconceptions 03:45 What Real Hope Actually Requires 05:42 Agency and the Feeling of Hopelessness 06:24 Burnout vs. Hopelessness: Is There a Difference? 07:55 Wellbeing Intelligence: The Leadership Skill We're Missing 11:44 Languishing: That Gray Space Between Fine and Flourishing 14:15 The Hidden Cost of Time Pressure on Creativity 17:00 Breaking Through the High-

Summary Welcome to our 500th episode! To celebrate this milestone, Andy talks with Steve Brown, AI futurist, keynote speaker, and author of The AI Ultimatum: Preparing for a World of Intelligent Machines and Radical Transformation. Steve brings a rare perspective shaped by years at Intel and Google DeepMind, and today helps organizations navigate two vital questions: what future do you want to build with AI, and what future do you want to avoid? They explore why waiting isn't actually the safe option it feels like, how to think about the different "flavors" of AI beyond just generative tools, and what it really means to orchestrate humans, AI agents, and robots together in the workplace. Steve introduces three types of AI agents—offload, elevate, and extend—and explains the crucial difference between automating tasks and truly transforming how work gets done. You'll also hear his candid take on the fear of being replaced and why doubling down on your humanity is the smartest career move you can make right now. If you're looking for a practical, empowering guide to leading through the AI revolution—without the hype—this episode is for you! Sound Bites "The difference between an AI-enabled or AI-first company and an AI laggard is going to be so great that if you don't get on the train, you may get to the point where you can never catch up." "Your competitors who have embraced AI faster than you are going to be just kicking your butt all over town." "There's a serious cost to inaction in that you can become made irrelevant." "The danger with that is you may automate yourself. It may automate away all of the differentiation you have in your brand and your company." "AI is this sort of amplification technology, and the challenge is to balance cost-cutting and value creation." "Each flavor of AI is useful for solving a different type of business problem." "It feels like a digital employee, right? A digital worker that works for you." "It's taking the suck out of your job." "The real opportunity here, is to transform the way you do work rather than just try and automate away tasks or people." "The workplace of the future is going to be three groups. Humans will still be in the workforce. Great! Go us!" "You won't be replaced by an AI or a robot. You'll be replaced by someone who knows how to use AI better than you do." "Double down on your humanity." "Focus on building the skills that cannot be replaced, or at least won't be replaced by machines anytime soon." "At the end of all of this is going to be lives of abundance, where we have the things that we need." Chapters 00:00 Introduction 01:45 Start of Interview <li

Summary In this episode, Andy talks with Wharton economist Judd Kessler, author of Lucky by Design: The Hidden Economics You Need to Get More of What You Want. If you have ever looked at someone else's career success and thought, "They just got lucky," this conversation will give you a new lens. Judd introduces the idea of "hidden markets," the informal rules and systems that shape who gets opportunities, access, and scarce resources, even when money is not changing hands. They explore how leaders can evaluate allocation rules using Judd's three Es (equitable, efficient, and easy), why first come, first served "races" often reward availability more than merit, and how waiting lists can quietly shift costs onto the people least able to pay them. You will also hear Judd's "settle for silver" strategy, a practical way to make smarter choices in competitive markets, plus a thoughtful parenting angle on teaching kids to notice rules and incentives early. If you're looking for a fresh, research-backed perspective on how hidden rules shape who gets opportunities at work and in life, this episode is for you! Sound Bites "The goal of the book is to get people to start to recognizing these markets all around us." "In most of these markets, they play by a simple rule that we all understand, which is if you're willing to pay for the thing, then you get it." "Is the way that we're deciding who gets what... is it equitable? Is it efficient? And is it easy for market participants?" "I open my calendar and I see all these recurring meetings on my calendar, recurring meetings that were set up years or months ago. That's first in time, first in right." "If you understand the rules and develop strategies to get what you want from the market, then you actually can be one of the handful that actually gets the thing, that desirable outcome, and then it will look like you got lucky." "It's always going to be the folks who are in the market winning who are always going to think that it's fair." "Once you start thinking like, how am I actually allocating these things? That's when you've put on that market designer hat." "They'll come to you kind of with half-baked ideas because they know if they wait later on until they can fully bake the idea that the resources or the fun parts of the project might already be gone." "Part of what the Settle for Silver / Go for Gold Strategy is forcing you to do, is to think seriously about what you want and why you want it." "You, as a parent, you are designing the markets that your kids play in all the time." "We're not breaking the rules, but we are figuring out what they are so that we can put ourselves in a good position, and that's going to serve you well." "M

Summary In this episode, Andy talks with Joe Ferraro, host of the One Percent Better podcast and a coach who helps leaders have stronger conversations when the stakes are high. If you lead projects, you know how quickly a meeting, a status update, or a feedback moment can either build trust or quietly drain it. Joe shares small, practical moves that make conversations more memorable and more useful. You will hear why being "good at talking" is not the same as being good at conversation, and how preparation can be a generous act toward the other person. They also discuss how to avoid default, predictable questions, how to turn a one-way presentation into something more interactive, and how to keep your composure when you feel defensive. Joe even offers a simple technique for pressure testing ideas without starting a fight, plus a listening cue you can use the next time you feel tempted to jump in. If you're looking for insights on having better conversations that save projects and strengthen relationships, this episode is for you! Sound Bites "And you know what's a great barometer there is for people listening to ask themselves on a daily basis? How many questions do they ask?" "But the reality is a generous conversation is one where you're prepared." "And the easiest path, the simplest path is to ask more questions and then listen, like your life depends on it." "The human ear driving, or on the treadmill or in a board meeting doesn't want to hear the same length answer every time from Andy or Joe or Sheila." "If you feel like you're bursting at the seams and you need to share something, that's when you know to hold it in and to focus on them." "I teach people the technique of inserting devil's advocate, where you, you don't wanna necessarily become the villain, but you say, you know, Andy, you know, it's a great point." "But when I go back to, to Mitch Albom one time, he paused seven seconds before I asked him, before he answered the question." "If you have a recorded conversation, simply ask it to pull out every question that was asked." "My favorite question to ask is the one that I think will elicit the best response for what I'm interested in learning in this moment." Chapters 00:00 Introduction 01:44 Start of Interview 02:04 When Conversation Became More Than Talking 04:32 Curiosity as a Practical Advantage 05:47 Sending Questions Ahead of Time 06:49 Why Most Real Conversations Feel Like Improv 07:40 A Recent Conversation Joe Still Thinks About 09:44 What Makes a Conversation Actually Memorable 11:14 How Joe's Background Shaped His Approach 12:47 Breaking the Habit of Predictable Answers 13:54 The Risk of Chasing "Standard" Questions 15:16

Summary In this episode, Andy talks with Richard Carson, author of The Book of Change. If you feel like you barely finish one change before the next one hits, this conversation is for you. Richard shares his deeply researched and battle-tested framework called People Sustained Organizational Change Management, or PSOCM. Unlike many change management books, this is not about certifications or slogans. It is about building a repeatable system to diagnose problems, distinguish adaptive from transformational change, and gain executive traction when support is not automatic. You will hear why so many change efforts fail before they even begin, how to craft a clear problem statement, and what leaders often misunderstand about the type of change they are facing. Richard also explains why he chose the phrase "People Sustained" and how thinking structurally about change can even help at home. If you're looking for practical, grounded insights on leading through continuous change, this episode is for you! Sound Bites "My advice to you is to anticipate change and manage change before it manages you." "Different change models have been introduced in the literature, but there has not been one coherent model for managing organizational change." "PSOCM is driven by defined actions with statistical metrics that produce measurable results." "You get a free book and the next thing you know you're getting the pitch to hire them at an exorbitant amount of money per hour." "Organizations consist of people, and it is the people who are primarily the problem." "Change management is proactive. Emergency management is reactive." "It is not productive to put the organization on the couch and ask, 'Well, what do you think?'" "You can change a process, but you cannot change a person's underlying psychology." "You now own it, or it now owns you." Chapters 00:00 Introduction 01:40 Start of Interview 01:54 Family Culture and Early Influences 03:58 Criticisms of Change Management Books and Certifications 06:15 Defining Organizational Change Management in Plain Talk 07:44 What Surprised Him in the History of Change 10:57 Adaptive vs. Transformational Change 14:23 Why He Named It People Sustained Organizational Change Management 20:03 Problem Identification and Writing Effective Problem Statements 24:31 Getting Executive Support When Change Is Not Top Down 26:49 When Benefits Do Not Move Leaders 28:21 One More Idea to Anticipate Change Before It Manages You 30:03 Applying Change Lessons at Home as a Parent 31:36 End of Interview 32:38 Andy Comments After the Interview 35:31 Outtakes Lea

Summary In this In the Trenches episode, Andy talks with Norman Patnode, Principal at ProChain Solutions, about what it really takes to deliver projects faster and more predictably. With a background in aerospace engineering, the Air Force, and decades of consulting, Norman brings a systems-level perspective to project delivery that goes far beyond managing task lists. They explore the difference between task management and project management, why critical chain thinking shifts the conversation from dates to priorities, and how changing a few key rules can dramatically improve delivery performance. Norman shares why "prioritize, focus, and finish" is more than a slogan, how multitasking quietly robs teams of productivity, and what leaders can do to create clarity and alignment. You'll also hear insights about managing constraints, learning how to learn, and why curiosity is one of the most valuable leadership traits. If you're looking for practical, systems-based ways to improve delivery and reduce chaos on your projects, this episode is for you! Sound Bites "Critical chain is a system to help you get projects done faster and more predictably." "Critical chain is really about how do we help people prioritize, focus, and finish." "I would never go back to what I was doing before. It has ruined me. I just wouldn't live in that world again." "Multitasking robs project teams of anywhere from 15 to 65% of their productivity." "If there are no priorities, then really none of them are important." "The focus is not on getting to a perfect schedule. It's on creating and strengthening alignment of the team's effort." "Reality is undefeated." "Any system has a very few number of constraints, usually one." "If you manage the constraint, you manage the system." "You don't have to learn everything. You just have to be curious and learn how to learn." "Big, impactful things in the world get done through projects." Chapters 00:00 Introduction 01:33 Start of Interview 01:41 Norman's Current Role and Responsibilities 02:20 Norman's Career Journey 07:00 Task Management vs. True Project Management 10:40 Introducing Critical Chain 15:41 Common Objections to Critical Chain 17:20 Changing the Rules to Improve Delivery 22:56 A Powerful Leadership Habit 25:54 Career Lessons and Critical Turning Points 31:32 How Norman Continues to Develop Himself 35:53 How to Connect with Norman 36:17 End of Interview 36:56 Andy Comments After the Interview 40:37 Outtakes Learn More You can learn more about Norman and his work at ProChain.com. Connect with Norma

Summary In this episode, Andy talks with Steve Jaffe, author of The Layoff Journey: From Dismissal to Discovery. Steve has been laid off four times over the course of his career, and those experiences shaped a thoughtful, practical framework for navigating the emotional and professional aftermath of job loss. Andy and Steve explore why layoffs feel so personal even when we are told they are not, how identity often gets tangled up with job titles, and why the emotional response to a layoff closely mirrors the stages of grief. Steve explains why those stages are not linear, what denial, pain, and negotiation really look like in practice, and why trying to rush straight to acceptance can backfire. You will also hear practical advice for leaders who must conduct layoffs, as well as guidance for professionals who worry they might be laid off in the future. From preserving dignity in difficult conversations to preparing financially, emotionally, and professionally before uncertainty hits, this discussion offers insight for both sides of the table. If you are navigating uncertainty, supporting others through change, or simply want to be better prepared for whatever comes next, this episode is for you! Sound Bites "I wanted to give people a roadmap to process their layoff and the grief of their layoff in months rather than years." "One of the things that makes losing a job difficult is we tie our identity up in what we do." "And then in that period, before you've landed your next job, you're in this messy middle of Who am I?" "Define yourself not by what you do, but by who you are and what you bring to the table." "I've seen people be named Employee of the Year in January, and by June they're getting laid off." "Layoffs don't measure your worth. They measure a company's priorities." "The stages of grief are not linear. You can feel all of them in one day." "Your job title is not who you are." "Acceptance can become a way to skip discomfort instead of dealing with loss." "If you don't process the grief, it shows up later as baggage." "Dignity matters in the first minutes of a layoff conversation." "You want to build your network before you need it." "The person you were before a layoff will not be the same person after." Chapters 00:00 Introduction 01:45 Start of Interview 02:00 From First Layoff to Fourth: Taking It Personally 02:50 How the Layoff Process Has Changed Over Time 06:52 The Messy Middle Between Job Loss and What's Next 10:40 Why the Stages of Grief Apply to Layoffs 14:07 What Denial Looked Like in Steve's Experience 17:19 Balancing Emotional Honesty and Professional Repu

Summary In this episode, Andy talks with Dr. Andrew Wittman, former Marine, police officer, federal agent, and leadership coach, about his new book Inner Armor: Perpetual Resilience. If you lead projects and teams, you already know pressure is coming. The real question is what you do when it arrives. Andrew explains why the brain can work against you under stress, and how the questions you ask yourself shape the options you can see. You'll learn the Two Minute Rule and how it can help you shift from "we can't" thinking into problem-solving mode. Andy and Andrew also explore how filters and assumptions influence what leaders notice, why limitation can be more dangerous than fear, and what it looks like to build a First Responder Mindset so you can hold your poise when stakeholders push back. They close with a powerful discussion on identity and a practical look at raising resilient kids. If you're looking for insights on leading with clarity and composure when the stakes are high, this episode is for you! Sound Bites "The first thing you have to understand about the brain is that it is the original search engine. Like it has to answer a question." "The brain knows that you're a genius. Even if you don't consciously recognize that you're a genius, your brain knows it. It'll never go against your genius self. So if you say things like, I don't know how we could do this, your brain says, 'Oh, we don't know.' So it stops searching completely for any answer." "Just for two minutes, pretend that you could do it. It's amazing that your brain will just go to work and find like 15 ways you actually could do it, whereas seconds ago, we thought we couldn't." "When bad news happens, get happy. Whenever you hear bad news, you should get happy because this is your biggest opportunity to have the greatest comeback ever." "My question is, no matter what the bad news is, I'm going to ask myself this: how can I use this to my greatest possible advantage?" "I want to know what the holes in this project are. I don't want to hear rainbows and sunshine, right? Positive thinking will get you killed quicker than negative thinking." "We take in 11 million bits of information per second. Every second we see, hear, feel, touch, 11 million bits. Only 126 bits go to our conscious mind for action, which means we're filtering out 99.9% of all that information." "When you walk into a room, and you think no one supports you, you're going to see every cue that you could find to back that up. And you'll discard anything that would go against that." "The world is always ready to define you if you don't define yourself." "My identity: I'm a man of excellence who always keeps his word. I aspire to always ke

Summary In this episode, Andy talks with Olivia Montgomery, Associate Principal Analyst at Capterra and a PMP. They discuss how artificial intelligence is reshaping project management tools, skills, and expectations. Olivia brings a rare perspective, combining hands-on experience leading a PMO with years of research into how organizations evaluate, adopt, and struggle with project management software. Olivia and Andy explore why buying AI-powered tools is often easy, but realizing real value from them is much harder. Olivia explains the shift from buying software based on seat count to buying based on capability, why security is both the top source of satisfaction and frustration, and how unclear success metrics can quietly derail adoption. They also dig into the hidden risks of delegating too much to AI, including data governance blind spots and misplaced trust in tools that feel intuitive but have real limitations. You'll also hear why emotional intelligence is becoming more important as technology advances, how PMs can stress-test AI tools before committing, and which skills will separate the next generation of project leaders from the rest. If you're trying to prepare for the future of AI, tools, and skills in project management, this episode is for you! Sound Bites "Buying tools is very easy. Realizing the value is extremely difficult." "Security is not IT's job. It's the whole company's job." "If your main metric is just 'use AI,' that's a red flag." "AI is very good at predicting what is most likely to happen next, and terrible at predicting black swan events." "Emotional intelligence is what helps you move forward when technology can't." "Use AI to generate a first draft. That's the safest place to start." "If you don't know the topic well yourself, you won't spot when AI gets it wrong." "Confidence in AI can grow faster than readiness, and that's where problems start." "AI can flag a risk, but it cannot tell you why people are stuck." "Data governance is going to set project managers apart in the future." "No matter what job you have in ten years, emotional intelligence will still matter." Chapters 00:00 Introduction 02:00 Start of Interview 02:10 Olivia's Role and Career Path 06:53 Shifts in How Organizations Choose PM Software 08:23 The Security Satisfaction and Frustration Paradox 11:25 Why AI Tools Are Easy to Buy but Hard to Use Well 20:18 Warning Signs of Overconfidence in AI 24:03 How to Stress-Test AI Tools Before Buying 27:50 Why Emotional Intelligence Matters More with AI 34:28 The Future of Project Management Software 40:08 Skills That Will Define the Next Generation of PMs 45:20 Where to Follow Olivia's Work 46:20 End of Interview 46:40 Andy Comments After the Interv

Summary In this episode, Andy talks with Peter Cappelli and Ranya Nehmeh, co-authors of In Praise of the Office: The Limits to Hybrid and Remote Work. In a world still grappling with virtual work, Peter and Ranya challenge us to take a fresh look at the workplace. Not just where we do work, but how that space shapes learning, culture, visibility, and performance. In this conversation, you'll hear what gets lost when teams are always virtual, why hybrid work often underdelivers, and how proximity plays a surprising role in mentoring, innovation, and even career progression. Peter and Ranya explore how organizational culture shifts when people are rarely together, and what leaders can do to intentionally design experiences that rebuild connection—even across distance. You'll walk away with insights on how to lead hybrid teams more effectively, how to help team members think differently about in-person time, and why space is not just a backdrop to work—it's a contributor to how work gets done. If you're leading a team in today's hybrid landscape and wondering what really matters, this episode is for you! Sound Bites "Remote work disembodies employees and limits their capacity to build relationships, learn informally, and get noticed." "The most frequent way people got promoted was by being visible to their managers." "Slack and Teams are a poor substitute for face-to-face interactions and a terrible way to learn culture or figure out who knows what." "Informal communication is essential to how work gets done, and it doesn't happen easily when everyone is remote." "Hybrid sounds great in theory, but it rarely delivers the benefits of in-person work unless it's intentionally designed." "People don't always know what they need to know, and much of what's important is learned indirectly." "We're not saying remote doesn't work. But we are saying there are trade-offs, and many companies haven't fully reckoned with them." "One big problem with hybrid is that it often ends up being asynchronous. No one's in at the same time." "The office was never perfect, but it enabled certain human processes that are hard to replicate at a distance." "If you're going to make remote or hybrid work well, it requires real investment in new systems and norms, not just wishful thinking." "We have to be honest about what we're losing, not just what we're gaining." "Serendipitous learning is one of the most underappreciated losses of remote work." Chapters 00:00 Introduction 01:38 Start of Interview 01:45 What Is There to Praise About Remote Work? 04:34 Why Is the Push to Return Happening Now? 09:51 What Do We Lose with Remote Work? 13:18 What Problem

Summary In this episode, Andy talks with Lynn Smith, former NBC News, MSNBC, and CNN Headline News anchor, executive communication coach, and author of Just Keep Going. Lynn is best known for helping Fortune 500 leaders turn pressure into presence, but her newest book takes an unexpected form: a children's story about fear, resilience, and perseverance. That surprising choice is exactly what makes this conversation so relevant for leaders. Andy and Lynn explore why the same fears that stop CEOs are often the ones that show up in kids, how our inner critic or "Brain Bully" shapes behavior under pressure, and why the goal is not to eliminate fear but to metabolize it. Lynn shares deeply personal stories about rejection, family influence, and the lessons she learned growing up that shaped her approach to leadership and communication. You'll also hear practical techniques leaders can use to calm their nervous systems, give feedback that actually helps instead of harms, and model resilience for their teams and families. If you lead people or projects and want practical insights on emotional intelligence, confidence, and navigating fear, this episode is for you. Sound Bites "The one trait and the one skill that separates us from success is resilience. If you can acquire that skill, you will be successful. Hard stop." "Your greatest failure can be in service of somebody else." "We are biologically wired for fear. Trying to delete it is a fool's journey." "Bravery is doing something even if you are afraid." "How you show up within one tenth of a second is defining you for your audience." "Feedback leads to growth. Criticism feeds the brain bully." "When we calm our nervous system, we can make better decisions." "There's a mouse in all of us that needs the reminder to just keep going." "Ending what doesn't serve you is not quitting." "Fear often shows up as stress, pressure, or imposter syndrome, but it's the same circuitry." "Resilience is the greatest gift we can give our kids and our teams." Chapters 00:00 Introduction 01:45 Start of Interview 01:55 Family Influence and Early Experiences 06:45 Recognizing the Brain Bully 12:28 Learning Resilience Over Time 14:08 Giving Feedback That Helps Instead of Hurts 15:50 Metabolizing Fear Instead of Eliminating It 20:05 Rejection and the Origin of the Book 23:00 Strategies from the Book for Big Feelings 26:15 The Business Equivalent of Jumping Up and Down 28:50 When Just Keep Going Does Not Apply 31:50 How Lynn and Her Team Help Leaders 34:10 End of Interview 34:47 Andy Comments After the Interview 37:30 Outtakes </ul

Summary In this episode, Andy talks with Barry Wolfe, author of It's All In Your Head: Why Psychology Doesn't Help Your Workforce Deliver Value - And What Can. Barry is a seasoned HR executive and business leader who has built a reputation as one of the rare "HR guys who actually has a head for business." In this frank and eye-opening conversation, Barry challenges many of the tools and ideas we've come to rely on in leadership and management. Andy and Barry discuss why frameworks like Maslow's hierarchy may be doing more harm than good, how personality assessments can become limiting narratives, and why our obsession with "fit" often backfires. But this isn't just a critique. Barry offers an alternative in the form of Value-Centric Leadership, a model that reframes how we think about work, leadership, and results. You'll learn about tools like The Same Page and the 4C's of leadership that can help you lead with more clarity and purpose. If you're ready to challenge what you think you know about managing people (and want practical tools to lead more effectively), this episode is for you! Sound Bites "Most of the hiring tools we use today are only marginally better than chance." "We act like we're selecting with science, but we're often just rationalizing our preferences." "Maslow never created a pyramid. That was a marketing add-on, not a scientific insight." "Psychology gave us language, but somewhere along the way, it became the product." "What do I want to pay people to do?" becomes "What results do I want to buy from them?" "We pay people to do activities, but it's because we want to buy results." "Nobody buys verbs. People buy nouns." "Maslow had no interest in actually validating his model. He just threw it out there." "If you get married and someone asks, what are you looking for in a spouse? Would you really say the upper left box?" "The guy who created the DISC assessment was also the creator of Wonder Woman." "Given the choice between thinking hard and spending money, most business leaders would rather spend money." "Part of the problem with these tools is you're learning about science through something called marketing." "We've got strategic plans, core values, mission statements. What's missing is being on the same page." Chapters 00:00 Introduction 01:45 Start of Interview 02:00 Barry's Early Career Influences and Business Perspective 06:42 Why Leaders Rely So Heavily on Assessments 09:25 The "Yes, Buts" of Psychological Tools 15:20 What We Get Wrong About Maslow's Hierarchy 19:00 From Paying for Activities to Buying Results 23:30 Connecting Project Work to Real Value 24:00 Int

Summary In this episode, Andy talks with Martin Dubin, psychologist, former CEO, executive coach, and author of Blindspotting: How to See What's Holding You Back as a Leader. Marty brings a rare combination of clinical insight and real-world leadership experience to a topic that affects every project manager and frontline leader: the blindspots that quietly shape our behavior, decisions, and impact. Together, the discussion explores how motives often drive our actions without us realizing it, why strengths can become liabilities when overused, and how emotion acts as one of the most powerful and least discussed forces in leadership. Marty explains his layered model of blindspots, including identity, motive, traits, emotion, and behavior, and shows how leaders can build awareness without trying to "fix" who they are. You will also hear practical guidance on creating a simple change plan that actually sticks, using small behavioral tweaks, prompts, and accountability rather than dramatic personal transformation. The conversation closes with thoughtful examples of how blindspotting can improve not only leadership at work, but relationships at home as well. If you want practical insight into leading with greater self-awareness, emotional range, and intentional growth, this episode is for you! Sound Bites "The hardest part of leadership is not managing others. It's managing ourselves." "Your strengths work for you most of the time, which is why it's so hard to see when they start working against you." "You know, whatever it is, it's usually invisible to us until someone or something forces it into view." "Now, if you put the modifier TOO in front of it, what happens when you're TOO confident? What happens when you're TOO organized? What happens when you're TOO creative?" "What do they tell you? You are too...." "Motives constrict under stress, and that's often when blindspots do the most damage." "Traits don't need to be changed. They need to be regulated." "Emotion is one of the most powerful tools leaders have, whether they use it intentionally or not." "Real change comes from small behavioral tweaks, not personality transformation." Chapters 00:00 Introduction 01:42 Start of Interview 02:00 Marty's Background and Family Influence 05:38 What Drives Marty Crazy About Leadership Books 08:20 Identity Blindspots and Leadership Roles 11:00 Why Motive Is So Hard to See 13:00 Using Emotion to Reveal Motives 14:00 When Strengths Become Weaknesses 17:50 Practical Ways to Spot Trait Blindspots 19:00 Emotional Awareness and Leadership Influence 21:10 Regulating Emotion Versus Repressing It 22:5

Summary In this episode, Andy talks with Joel Hilchey, speaker, facilitator, and author of The 6½ Habits of Highly Defective Bosses. Joel brings humor, honesty, and a refreshing amount of grace to a topic many leaders quietly struggle with: becoming a boss without training, preparation, or a clear roadmap. Andy and Joel explore what it really means to be an "accidental boss" and why most bad bosses are not bad people. They unpack the four quadrants every leader must balance: tasks vs. people and short-term vs. long-term, and why focusing only on tasks can quietly erode trust and engagement. You'll hear practical ideas for avoiding mediocrity mongering, removing everyday hassles that drain teams, and providing clarity instead of whiplash leadership. The conversation also touches on why aiming to be "less terrible" is a surprisingly powerful leadership goal, how recognition can become a force multiplier, and why lessons from leadership often show up at home as well. If you're leading projects or people and want practical, human-centered ways to become a better boss one step at a time, this episode is for you! Sound Bites "Most bad bosses are actually good people with bad ideas." "If you focus only on tasks, people will hate working for you." "People don't expect perfection from their boss, but they do expect effort." "Recognition is one of the highest leverage tools a leader has." "The essence of strategy is saying no." "Be a lighthouse for your team, not a disco ball." "If you notice yourself getting frustrated that people are doing stuff that's off task or that feels off task to you, like why is this person taking time to do that? That's on you as the leader to say, oh, I must not have made this strategy clear." "You can spend the money without asking, but you must tell me you spent it next time we meet." Chapters 00:00 Introduction 02:08 Start of Interview 02:20 Becoming an Accidental Boss 07:10 The Four Leadership Quadrants 12:10 Warning Signs You Are Neglecting People 15:15 When Task Focus Goes Too Far 21:24 Mediocrity Mongering and Good Enough Work 25:47 The Value of a Crappy First Draft 30:00 Removing Hassles from Team Work 35:30 Lighthouse vs. Disco Ball Leadership 39:40 Why Being 'Less Terrible' Matters 45:40 Applying Leadership Lessons at Home 48:31 End of Interview 49:15 Andy Comments After the Interview 52:38 Outtakes Learn More You can learn more about Joel and his work at JoelHilchey.com. Make sure to try the complimentary assessment Joel refers to i

Summary In this episode, Andy talks with comedian and corporate emcee Adam Christing, author of The Laughter Factor: The 5 Humor Tactics to Link, Lift, and Lead. If you have ever hesitated to use humor at work because you were unsure it would land, or worried it might backfire, this conversation offers both encouragement and a practical path forward. Adam shares how his early influences shaped his approach to humor and why he believes every human is also a "humor being." You will hear why humor is more than chasing chuckles, including how it can build trust, improve learning, and strengthen relationships on teams. Adam introduces the concept of "laugh languages" and walks through examples such as Surprise and Poke, along with guidance on how to tease without crossing the line. They also discuss tailoring humor across cultures and how leaders can bring the laughter factor home with their families. If you are looking for practical insights on leading with humor, building trust, and bringing more humanity into your projects and teams, this episode is for you! Sound Bites "If you're a human being, you are also a humor being, and I would say not only do you have a sense of humor, but a sense of humor has you." "The audience is actually, whether it's three people or 300, they're actually rooting for you." "They don't want to be bored. They want to be entertained." "When we think back on the things that have made us laugh the most, it's often the flops that are the funniest." "They won't trust your humor until you do." "There's a saying in show business, 'funny is money'." "I really believe that humor is a bridge that helps you connect heart to heart with other people." "You're a leader. You need to be the one building trust." "Humor is a shortcut to trust." "Leaders help their people learn with laughter." "Increase your LPMs: laughs per meeting." "If in doubt, leave it out." "Every meeting really should be a party with a purpose." Chapters 00:00 Introduction 01:43 Start of Interview 03:38 Adam's Backstory and Early Influences 05:23 "I'm Not Funny" and the Confidence Barrier 10:36 Why Humor Is More Than Just Chuckles 16:00 The Laughter Factor Explained 18:10 Laugh Languages and the Power of Surprise 21:09 Poke: Teasing Without Crossing the Line 24:42 Using Humor Across Cultures 30:14 How You Know the Laughter Factor Is Working 32:17 Developing a Laughter Factor at Home 34:25 End of Interview 34:55 Andy Comments After the Interview 38:02 Outtakes Learn More Get a copy of Adam's book <a href= "https://www.amazon.com/laughter-f

Summary In this episode, Andy talks with Dr. Katie Best, leadership coach and author of The Ten Toughest Leadership Problems and How to Solve Them. Drawing on years of coaching leaders across industries, Katie shares practical insights that help you tackle high-stakes leadership moments—especially when a coach isn't available. They explore Katie's SOLVE framework for problem-solving under pressure, the danger of performative busyness, and how to make better decisions when trade-offs and uncertainty rule the day. You'll also hear how to unlock authentic influence without manipulation, foster healthy debate on overly "nice" teams, and support psychological safety in leadership and parenting. Andy and Katie also dig into how to empower women in leadership and how small actions can create big shifts in workplace culture. If you've ever felt overwhelmed as a leader or wished for a coach in the moment, this conversation offers clarity, encouragement, and real tools you can start using today! Sound Bites "You only have power if someone believes that you do." "All interaction is manipulative, but that doesn't mean it's toxic." "Performative busyness is one of the biggest traps for high performers." "Draw the line, or others will draw it for you." "Influence is about being a decent human, not just using techniques." "If you've done the learning, don't let it go to waste." "The idea that people put on an act at work has always fascinated me." "We owe it to ourselves, and if we're leaders of other human beings, we owe it to them as well, to show that it's okay to switch off." "Performative busyness is that kind of, we're never allowed to stop, and if we continue to perform, we keep that idea going that everyone needs to be busy all the time." "We are so much better at learning from positivity than we are from negativity." "We have to recognize that lots of people don't like speaking up in meetings." "It's much easier to do a positive thing than to not do a negative thing." Chapters 00:00 Introduction 01:33 Start of Interview 01:45 Early Influences on Leadership 04:33 The Coaching Gap and Why She Wrote the Book 05:47 What Is Performative Busyness? 09:32 How Katie Protects Her Own Focus and Energy 12:00 Introducing the SOLVE Framework 18:00 Making Decisions with Uncertainty 20:40 Power and Influence: What's the Difference? 25:42 Why Influence Techniques Sometimes Backfire 26:43 Encouraging Debate in "Too Nice" Cultures 28:40 Building Psychological Safety on Your Team 31:00 Advice for Women Leaders (and the Men Who Support Them) 34:00 Leadership Lessons as a

Summary In this episode, Andy talks with John Krewson, co-author of Pitch, Sketch, Launch: A Sketch Comedy Approach to Product Development. John's journey spans software development, acting, and even a stint with Saturday Night Live. He now leads Sketch Development, where he helps teams build products people actually want, faster and with more joy. In this conversation, John explains why project teams should behave more like creative troupes than traditional org charts. You'll hear how laughter can be a feedback loop, why messy first drafts matter, and how simple tools like sticky notes, Elmo cards, and Lean Coffee can radically improve your team's collaboration. We also explore how sketch comedy's "test before polish" approach can transform how we ship ideas, and what that looks like on real-world teams. From unblocking meetings to unleashing creativity, this episode is packed with practical tools and paradigm shifts. If you're looking to bring more energy, experimentation, and feedback into your team's workflow, this episode is for you! Sound Bites "The best ideas often start as bad ones. The magic is in iteration." "You're not building a product. You're testing a hypothesis in the real world." "Sketch comedy taught me this: if the audience isn't laughing, it doesn't work. Product teams need that same feedback mindset." "You can't argue with the emotion of a dead silent audience when you think you've got gold." "We often equate busy with productive. But they're not the same thing." "A meeting isn't productive just because everyone showed up. Did it move ideas forward?" "Troupes thrive on trust and feedback. Traditional teams often operate on fear and approval." "I was a mediocre software developer, which made me well-suited for management." "You are sucking the fun out of this. We are building software here. We get to play on computers. Let's make this fun." "There's this ruthless search for feedback that we learn how not to take things personally." "Nowhere in that iron triangle does anybody talk about whether or not the customer said, 'I needed that thing in the first place.'" "We're not just cross-functional. We're cross-committed. That's what makes a team operate like a troupe." "If you're building something new, you need a mechanism to decide if it's valuable. And if it isn't, you toss it." "The law of averages will tell you: 80% of the ideas need to be tossed." Chapters 00:00 Introduction 01:46 Start of Interview 01:57 Career Backstory 07:30 Acting Skills in Daily Work 12:00 Busy vs Productive 14:07 Project vs Product 17:20 Teams as Troupes 22:13 Meeting Tools and Techni

Summary In this episode, Andy talks with Dr. Craig Mattson, professor of communication and author of Digital Overwhelm: A Mid-Career Guide to Coping at Work. Rather than encouraging digital detoxing or escaping technology, Craig offers a refreshing way to understand and navigate the pressures of modern work. He introduces the idea of digiwhelm, explains why so much of our stress comes from the communication modes we inhabit, and shows how leaders can respond with intention rather than overload. You will hear Craig describe why email can be more than information transfer, how mode switching differs from context switching, and why one-way communication sometimes matters more than dialogue. Craig also shares why signals like silence, gestures, and tone often communicate more than words. Before closing, he draws connections to life at home, offering ideas for families that feel overwhelmed by devices and demands. If you are looking for practical insights to reduce digital overwhelm, improve communication, and lead with greater clarity and calm, this episode is for you! Sound Bites "Instead of digital minimalism, I recommend something like digital flexibility." "Humans are essentially users and switchers of modes." "What is going to be the defining overwhelm of my life?" "You are always overwhelmed by something." "Flexibility is the wisdom that my book is urging." "Your words do things." "Think about the voice of the email." "A mode is an approach, it is a posture, it is a way of relating." "Is there a way in which this is actually good for me and actually good for other people?" Chapters 00:00 Introduction 01:33 Start of Interview 01:42 Early Life and Influences 02:57 Growing Up with Technology 04:11 What is Digiwhelm? 06:26 How Does It Compare to Overload? 08:35 The Impact of a David Ford Quote 10:34 Understanding Mode Switching 16:20 A Day in Communication Modes 22:04 Email as Conversation 24:29 Writing Email Like You Talk 27:24 Dissemination in Practice 32:00 Signals Leaders Should Notice 39:00 Coping with Digiwhelm at Home 43:04 End of Interview 43:44 Andy Comments After the Interview 48:14 Outtakes Learn More You can learn more about Craig and his work at DigitalOverwhelm.com. For more learning on this topic, check out: Episode 144 with Cal Newport. Craig references Cal's book Deep Work in Digital Overwhelm, making this a great compan

Summary In this episode, Andy talks with Amireh Amirmazaheri, CEO of PMO Solutions and a leading voice in the global PMO community. From growing up in Iran during a time of war to building a respected consultancy in Australia, Amireh shares how resilience and curiosity shaped her approach to leadership and enabling project success. You'll hear how PMOs have evolved from administrative hubs to strategic influencers, what it means to truly "speak the language of executives," and how to recognize when a PMO is at risk of drifting into irrelevance. We also explore how AI is transforming the work of PMOs and what leaders can do to stay ahead of the curve. Plus, Amireh offers practical advice on leading as a woman in project management and applying PMO principles at home as a parent. If you're looking for insights on elevating PMO impact, executive communication, and leading through change, this episode is for you! Sound Bites "Limitations aren't always bad. They push us into the creativity zone." "Executives don't want red or amber. They want to know where the ship is heading." "When PMOs chase BAU firefighting, they lose their strategic brain." "If PMOs stay educated and ahead of the game, they can influence the AI journey." "It's okay to cry. Then think, learn, and lead." "Um, should I tell you that my little one has a kanban board?" Chapters 00:00 Introduction 01:31 Start of Interview 01:42 Early Life in Iran and Resilience 12:56 Lessons About Enablement 15:02 How PMOs Have Changed 18:55 Speaking the Language of Executives 21:22 Failure Clues and PMO Drift 25:11 Sponsorship as a Risk Factor 26:08 Using AI and Its Near-Term Impact on PMOs 32:25 Leading as a Woman 37:44 Applying PM and PMO Ideas at Home 40:22 PMO Global Alliance Overview 42:15 End of Interview 42:50 Andy Comments After the Interview 46:22 Outtakes Learn More You can learn more about Amireh and her work at PMOSol.com, or connect with her on LinkedIn. For more learning on this topic, check out: Episode 436 with Laura Barnard, about the IMPACT Engine Episode 429 with Bill Dow, about PMO insights Episode 187 with Peter Taylor, Bill Dow, and others, about the State of PM

Summary In this episode, Andy talks with Kayla Quijas, founder of Kayla Q Career Coaching. Kayla's journey from cake decorator to Senior Project Manager at a global law firm is anything but conventional, and it's that transformation that fuels her work helping others break into and thrive in project management. At the heart of the discussion is Kayla's signature framework, the PM Readiness Iron Triangle, which focuses on three key pillars: credentials, experience, and network. You'll hear how to assess your readiness for a PM role, even if you don't come from a traditional background, and what to do if one leg of your triangle feels weak. In this conversation, Kayla shares practical ways to reframe your experience into project management language, advice for overcoming fear and imposter syndrome, and how to network without feeling sleazy or self-promotional. If you're looking for insights on how to grow your project management career—even if you're already PMP-certified—this episode is for you! Sound Bites "With this triangle, you need to be strong in at least two and then figure out where you're weak and shore that one up." "Before that, I was not getting any interviews. And then after that, I landed a project management job pretty quickly." "It is selfish not to share your thoughts because you're afraid people will judge you." "Networking doesn't have to be sleazy. Come at it from a give first perspective." "I got put on a PIP once for a project management job. That was one of the most sinking feelings that I had ever had." "Studying for the PMP, even if you don't take the test, can be a game-changer for your confidence and credibility." "Most of what you're doing in your current role is already project management. You just haven't labeled it that way yet." "You don't need a perfect resume to get hired. You need to tell a better story about your experience." Chapters 00:00 Introduction 01:32 Start of Interview 02:00 Kayla's Journey from Cake Decorator to Senior PM 03:20 Pivotal Career Decisions 04:20 What Kayla Did After Quitting Her Job 06:00 Introducing the PM Readiness Iron Triangle 07:40 How Kayla Came Up With the Triangle 09:00 A Real-Life Success Story Using the Triangle 11:00 Is the PMP Worth It? 13:00 Benefits Beyond the Certification 17:00 What If You Don't Have Enough Experience? 18:25 Examples of Overlooked Project Experience 20:00 How to Translate Experience into PM Language 24:10 Turning a Project Into a Resume Story 26:00 Reframing Networking So It Feels Authentic 30:20 Kayla's Mastermind Group Strategy 35:10 Giving Value Without Chasing Metrics 36:24 About the PM Readiness Assessment</li

Summary In this episode, Andy talks with Matt Ley about his new book Manage Your Gaps: Reclaiming the Awesomeness of Management. Matt challenges the myths and misunderstandings around management, explaining why clarity between contributors, managers, and leaders is key to organizational performance. You'll hear why he says managers are "multipliers" of value, how to recognize when you're being overled or overmanaged, and why he believes managers are not "junior leaders." Matt introduces his EP!C Management model: Environment, Performance, Identity, and Communication. It's a tactical framework designed to help managers activate and optimize their teams. He also shares practical ideas for improving one-on-ones, measuring success, and even applying these same principles at home through the Four Cs: Care, Clarity, Consistency, and Communication. If you're looking for actionable insights to sharpen your management skills and strengthen your team's performance, this episode is for you! Sound Bites "The thing is, managers are zero value add." "Contribution is all about working in the business. Management's all about working on the business and leadership's all about working on the future." "A manager is someone who's titled with making sure that they're multiplying the value of that organization." "A leader's job is to look up and out. So their job is to define the new, whereas a manager's accountability is to look down and in. So their job is to refine the now." "If you're not doing one-on-ones on a regular, consistent basis? That to me is the beating drum and the heartbeat of management." "It's really hard to feel successful in something if you don't have two things. One, you need a definition of what you're doing. And you need a measurement of how you're doing against it." "We reflect on the different roles that we play, that we call four hats: our professional hat, our personal hat, our partner hat, and our professional parent." Chapters 00:00 Introduction 01:38 Start of Interview 02:00 Family Influence on Leadership 04:00 Career Journey to EP!C Model 07:20 Rethinking Roles as Spokes 09:40 Managers vs. Leaders 12:40 Over-Led or Over-Managed 15:20 Zero Value Add Concept 17:20 Introducing the EP!C Model 20:20 Identity in Management 22:20 One Practical Management Tip 24:00 Applying EP!C at Home 26:14 End of Interview 26:37 Andy Comments After the Interview Learn More You can learn more about Matt and his work at ManageYourGaps.com. For more learning on this topic, check out: <a href="https://P

Summary In this episode, Andy welcomes Coach Tony Weaver, author of Project Manage Your Life: Your Blueprint for Achieving Any Goal — One Step at a Time. After decades of leading complex IT, marketing, and transformation projects, Tony turned his project management skills inward and used them to lose over 100 pounds. That journey sparked a new mission: helping others apply the same proven methods to their own goals, whether it's health, finances, career, or just finally following through on something important. In this conversation, you'll hear how to turn vague intentions into measurable, motivating goals. Tony shares how to break down big ambitions into doable milestones, track your progress without becoming a slave to the data, and stay consistent with joy instead of burnout. He unpacks what SMART goals actually look like in the real world and explains why the project mindset can transform not just what you achieve, but how you feel while doing it. If you're looking for practical ideas to move forward on goals that matter to you, at work or at home, this episode is for you! Sound Bites "Project management absolutely changed my life." "Life is agile." "Every goal is a project. Project management is just applying structure to that goal." "Your brain doesn't care about your happiness. It cares about keeping you safe. That's why it resists change." "Once you build confidence in yourself, the goal you set becomes just a jumping-off point." "Setting a goal is an act of hope. It says that tomorrow can be better than today." "Track what you can control. Influence is important, but control drives change." "Focus on the things you control. Keep an eye on the results, but don't obsess about them." "The safest place to be is in your comfort zone, not trying." "Some numbers matter. Some are interesting. Some aren't even interesting." "Letting a goal die of loneliness? That's a recipe for regret." Chapters 00:00 Introduction 01:36 Start of Interview 02:00 How Project Management Led to a New Mission 06:14 Mentorship, Coaching, and Project Management in Life 07:40 What Project Management Looks Like in Everyday Terms 11:20 Why Good Intentions Don't Lead to Change 13:10 Why Most People Don't Set Goals 15:24 Setting a Goal as an Act of Hope 18:00 Common Goal-Setting Mistakes and How to Fix Them 21:30 Building a Plan that Actually Works for You 23:50 Why You Should Plan Celebration, Not Just Completion 24:38 How to Track Progress Without Obsessing Over Data 29:20 The Danger of Focusing Too Much on Lagging Indicators 30:45 Two Client Success Stories 34:34 Where to Le

Summary In this episode, Andy interviews Matt Mong, a leader at PlanAutomate, a company focused on bringing intelligent automation to the world of project management. With AI dominating headlines, Matt joins the podcast to explore what's real, what's hype, and what project managers and frontline leaders should actually be doing to stay ahead. They discuss common misconceptions about AI in projects, why structured data is critical, and how AI can evolve from productivity booster to strategic game-changer. Matt shares practical advice on balancing innovation with data privacy, how project roles may shift over time, and what leaders can do today to prepare ourselves (and even our kids) for the future of work. If you're looking for insights on how to stay relevant in an AI-transformed workplace, this episode is for you! Sound Bites "The real question isn't just what AI can do faster. It's what it can do that we couldn't do before." "We tend to overestimate what AI will do in two years and underestimate what it will do in ten." "If you don't get your data in order, AI won't be useful. It's as simple as that." "This isn't about eliminating jobs. It's about empowering people to lead and collaborate better." "Don't future-proof your job. Prepare for the future by experimenting and adapting." "What if your projects could talk to you and give ongoing guidance? That's where we're heading." Chapters 00:00 Introduction 02:00 Start of Interview 02:06 What's Something About AI or Projects That Drives You Crazy? 05:00 How Are You Personally Using AI at Work or Home? 07:00 How Are Customers Using AI Today? And Where Is It Heading? 12:06 What About Concerns With Data Privacy and Security? 15:00 What Other Risks or Opportunities Should Leaders Be Thinking About? 17:22 Do You Agree That 'AI Won't Take Your Job. Someone Using AI Will'? 19:40 What Mindsets or Skills Should People Build Now? 23:52 How Can We Prepare Our Kids for the Future of Work? 27:47 Where Can People Learn More About You and PlanAutomate? 29:00 End of Interview 29:20 Andy Comments After the Interview 33:14 Outtakes Learn More You can learn more about Matt and his work at PlanAutomate.com. You can take the survey that Matt mentions here: https://www.planautomate.com/survey-state-of-ai-in-project-management/ For more learning on this topic, check out: Episode 463 with Faisal Hoque. He has an empowering take on how to

Summary In this episode, Andy talks with Bree Groff, transformation consultant, speaker, and author of Today Was Fun: A Book About Work (Seriously). Bree challenges the idea that work must be draining to be valuable, offering a refreshing and practical vision for how leaders can help teams thrive, and even enjoy, their workdays. They explore how her upbringing shaped her perspective on work, why so many teams normalize burnout and busyness, and how leaders can model a healthier, more joyful approach. Bree introduces rituals, such as user manuals and daily check-ins, that foster trust and psychological safety, and she explains what it means to build "cozy teams" that perform through connection. You'll also hear her take on performative professionalism and how to lead without losing your humanity. If you're looking for ways to lead with more energy, authenticity, and yes, fun, this episode is for you! Sound Bites "Most work, most days, should be fun." "Being busy is not the same as being brilliant." "Cozy teams are teams that trust each other enough to tell the truth." "We've confused being professional with looking professional." "You can either be consumed by your calendar or create space to consume ideas." "Even shoveling tough work can be joyful if you like your co-shovelers." Chapters 00:00 Introduction 02:00 Start of Interview 02:03 Bree's Background and Family Influence 05:47 The Normalization of Burnout 10:54 Optimizing for Good Laughs with Good People 17:50 Performative Professionalism vs. Authenticity 26:26 Creating Fun and Cozy Work Environments 33:08 Building a Trusting and High-Performing Team 34:42 Practical Tools for Team Cohesion 35:15 The User Manual: A Quickstart Guide to Teamwork 37:01 Daily Check-ins: Enhancing Team Communication 38:28 The Fast Food Rule: Effective One-on-One Communication 40:38 Prioritizing Personal Well-being for Better Work 46:24 Milton Glaser: Finding Pleasure in Work 49:45 Applying Team Principles in Family Life 51:39 End of Interview 52:12 Andy Comments After the Interview 56:52 Outtakes Learn More You can learn more about Bree and her work at BreeGroff.com. For more learning on this topic, check out: Episode 458 with Elizabeth Lotardo, about finding joy in the job you have Episode 333 with Bob Nelson and Mario Tamayo, on how to make work mor

Summary In this episode, Andy talks with Jess Baker, business psychologist and author of The Super-Helper Syndrome: A Survival Guide for Compassionate People. Jess helps leaders, project managers, and anyone who tends to take on too much work avoid burnout, preserve self-worth, and build healthier ways of helping. The conversation digs into what "Super-Helper Syndrome" means, how over-helping can lead to exhaustion, resentment, exploitation, or harsh self-criticism, and what beliefs often drive us into that pattern. Jess shares actionable tools for setting boundaries, recognizing irrational helper beliefs, and changing our mindset, including asking "What kind of help is needed here?" to building systems that support sustainable helping. If you're leading projects, teams, or supporting others, these insights will help you avoid overcommitment while still being compassionate. Sound Bites "Helping others to the detriment of your own wellbeing is something many of us do without noticing." "When you struggle to say no to requests for help, your relationships are lopsided. You deny your own needs." "Exhaustion, resentment, exploitation and self-criticism are the four adverse impacts of super-helper syndrome." "Compassion is when you decide you have to do something to alleviate someone's suffering." "'What kind of help is needed here?' rather than just 'How can I help?'" "Your self-worth does not depend upon helping people." "Healthy helping is about recognizing who, how and when you help, and having boundaries that are not porous." Chapters 00:00 Introduction 02:01 Start of Interview 02:23 What Got You Started Exploring Empathy and Compassion? 05:15 Cognitive Empathy vs Emotional Empathy 08:02 How Do You, As a Clinician, Use Empathy Without Being Overwhelmed? 10:07 The Four Forms of Help 18:52 Stakeholder Scenario: Balancing Autonomy and Dependency in Helping 25:01 When Did Jess Help? What Were Her Motivations? 31:56 It Adds Energy to Help 33:28 How Can I Discern If I'm Becoming a Super-Helper? 38:07 A Roadmap for Setting Healthy Boundaries 46:03 Parenting and Helping Habits 51:21 End of Interview 51:58 Andy Comments After the Interview 56:33 Outtakes Learn More You can learn more about Jess, her book, and her work at JessBaker.co.uk. For deeper reading and related conversations, check out: Episode 448 with Marie-Helene Pelletier (on burnout and resilience) <a href="https://P

Summary In this episode, Andy interviews Jim Ferrell, author of You and We: A Relational Rethinking of Work, Life and Leadership. Andy has long been a big fan of Jim's work with The Arbinger Institute, authoring Leadership and Self-Deception and The Anatomy of Peace. In this conversation, Jim unpacks his insights on how leaders can move from a self-focused to a relational mindset. Drawing from his new book, Jim explains why our effectiveness as leaders depends not just on what we do, but on how we view and relate to the people around us. The discussion explores what it means to be relational instead of transactional, how leaders can better navigate conflict, and the subtle ways our self-deceptions hinder growth. Jim also shares practical ideas for building trust, leading with humility, and focusing on outcomes that matter most. This episode is packed with thought-provoking insights that will challenge how you think about leadership, culture, and collaboration. If you're looking for insights on how to become a more relational leader and truly impact those you serve, this episode is for you! Sound Bites "Machines don't have to be great at relation, but they'll be great at everything else. And if we're lousy at relation ourselves, we won't have a job." "Those who can relate better, that's the uniquely human competitive advantage we bring to the marketplace." "The top people spend most of their time on the relational work, not on the other stuff. So you see it happening already. That's all going to be accelerating." "The most important part of the chart of any org chart is actually all the space in between the names and boxes, because that's where everything's happening, right?" "We went from the body economy to the mind economy to now the heart economy." "Proximity is not necessarily closeness." Chapters 00:00 Introduction 01:55 Start of Interview 02:07 Jim Ferrell's Backstory and Early Influences 06:17 About Jim Writing Leadership and Self-Deception 08:57 Exploring the Concept of Relation vs. Relationships 10:07 The Five Levels of Relation 13:19 Managing Relation in Organizations 17:29 The Shift to the Heart Economy 20:00 Insights from the Book 'You and We' 27:00 Proximity vs. Closeness in Remote Work 29:08 The Power of Hydrogen and Oxygen 29:46 Remote vs. In-Person Work Dynamics 32:14 The Importance of Connectivity in Teams 33:14 Understanding Relational Space 34:35 Personal Stories of Relation 37:48 How Can We Discern Where We Are in the Levels? And Our Teams? 39:29 The Concept of Compounding in Relations 41:07 The Relational Leap</

Summary Have you ever wrapped up your workday thinking, "I've been busy all day, but I'm not sure I actually made anything better"? If so, you're not alone, and today's guests are here to help you break that cycle. In this episode, Andy talks with Don Kieffer and Nelson Repenning, co-authors of the new book There's Got to Be a Better Way. Don is a former Harley-Davidson executive who led during some of the company's most challenging years. Nelson is a professor at MIT Sloan who studies why well-intended management tools often fail in practice. Together, they're helping leaders rethink how work actually gets done. In the conversation, you'll learn why so many teams get stuck in firefighting mode, and why that's often not a people issue but a systems issue. You'll hear how to spot the "firefighter-arsonist" pattern, why problem-solving starts with problem-finding, and what it means to "design for discovery." We also talk about Agile, Lean, invisible handoffs, and even how these ideas apply to family life. If you're looking for insights on how to make your team's work more effective, sustainable, and human-centered, this episode is for you! Sound Bites "Most performance problems are not people problems. They're design problems." "You get what you design for. And most work isn't designed at all. It just kind of happens." "Firefighting is not a character flaw. It's a predictable output of a broken system." "If you don't make the work visible, you can't improve it." "When no one owns the handoff, it's not really a handoff. It's a drop." "Success should be easy. That doesn't mean the work isn't hard, but the path to doing it well should be clear." "Discovery isn't luck. It's a design choice." Chapters 00:00 Introduction 01:49 Start of Interview 01:59 The Origin Story: How Don and Nelson Collaborated 07:36 Challenges in Implementing Business Tools 13:19 Dynamic Work Design vs. Traditional Methods 25:16 A Lesson from the Factory Floor 26:53 Identifying and Solving Problems in Teams 31:23 The Importance of Connecting the Human Chain 35:46 Making Work Visible: Strategies and Tools 40:34 Applying Work Strategies at Home 42:46 End of Interview 43:12 Andy Comments After the Interview 47:35 Outtakes Learn More You can learn more about the book and their work at shiftgear.work/theres-got-to-be-a-better-way-book. For more learning on this topic, check out: Episode 249 with Aaron Dignan about Bra

Summary In this candid live-stream conversation, Andy chats with content creator and project leader Stuart Taylor, the mind behind the Influential PMO platform and the Stuart Taylor Project YouTube channel. They dig into the difference between influencers and thought leaders, how to choose topics that genuinely help practitioners, and what to do when metrics don't match the effort. Stuart shares practical strategies for building professional visibility on LinkedIn and YouTube, including how to craft resonant messages, handle trolls, and focus on service over self-promotion. The discussion also explores Stuart's experiment asking whether AI could manage a project. Spoiler: AI is a strong team member for first drafts and research, but a weak project manager. They wrap with career advice for today's shifting job market, including why to think like an internal consultant and how to future-proof your career by learning in public. If you're looking for insights on personal branding, creator tactics, and AI's real role in project work, this episode is for you! Sound Bites Regarding AI: "It cannot be the project manager. It's spineless. It is a weakling leader." "There is no such thing as a permanent job anymore." "Share what you know and people will be drawn to you for what you are sharing." "Learn to make a resonating message. Learn how to share value." "I never did this to become internet famous… What problem do I want to solve? That's it." "Because you don't understand how the algorithm works. You think your whole network's ignoring you, and in fact, all that's happened is maybe less than 10% of your network has seen the message before the algorithm realized that your message wasn't resonating." "It will be the penny pinching execs who want to save a few dollars, who will take your job, and they'll replace it with a machine that can do 50% of your job for a fraction of your price, and they'll live with the 50% they can't do." Chapters 00:00 Start of Live Stream 02:13 Thoughts on Influencers and Thought Leaders 05:28 Deciding on Video Content 07:34 Views and Metrics 14:41 The Creative Process and Challenges 18:28 Sharing Knowledge and Building a Community 18:49 Navigating Social Media: The Good, The Bad, and The Trolls 19:18 Handling Criticism and Building Connections 24:37 The Role of AI in Project Management 29:10 The Future of Work: AI, Automation, and Adaptation 36:24 Staying Curious and Embracing Change Learn More You can learn more about Stuart and his work here:<

Summary In this episode, Andy welcomes Jeffrey Hull and Margaret Moore, co-authors of The Science of Leadership: Nine Ways to Expand Your Impact. Drawing from over 50 years of leadership research and tens of thousands of studies, Jeff and Meg offer an accessible roadmap for leaders who want to grow in meaningful, evidence-based ways. As coaches and leaders at the Institute of Coaching, they distill complex research into nine practical leadership capacities that help you expand your impact while staying grounded. In this conversation, they unpack what it means to be a conscious leader and why self-awareness is essential. You'll hear how cultural context affects leadership perceptions, what it takes to be ready to grow, and how to quiet the "ego noise" that can derail your effectiveness. Whether you're managing a team across time zones or parenting in today's high-pressure environment, the insights from this episode are deeply practical and immediately usable. If you're looking for insights on how to lead with more clarity, authenticity, and impact, this episode is for you! Sound Bites "Leadership isn't about you as much as it is about your impact on others." "Motivation and confidence are twin engines that power real growth." "Quieting your ego doesn't make you less effective. It gives you clarity." "Cultural norms can shape how leadership is perceived, but respect always translates." "Transformational leadership isn't about having a vision. It's about co-creating one." "Parenting is leadership. And it's one of the best places to practice these capacities." "The book is a self-coaching tool for everyday leaders who want to grow with intention." Chapters 00:00 Introduction 01:49 Start of Interview 02:00 What From Your Early Life Influenced How You Think About Leadership? 08:00 What Types of Leadership Books Make You Shake Your Head? 11:08 What Do You Mean by Leadership? 17:30 How Do We Know If We're Ready to Grow as Leaders? 21:00 How Do Cultural Norms Affect the Practice of These Capacities? 25:45 What Does It Mean to Be a Conscious Leader? 35:00 What Is a Quiet Ego, and How Do You Quiet Ego Noise? 38:30 What Does Transformational Leadership Look Like in Practice? 40:30 A Practical Way to Develop This Capacity 45:28 What Can Parents Learn From This Book to Lead Better at Home? 48:46 End of Interview 49:20 Andy Comments After the Interview 53:00 Outtakes Learn More You can learn more about Jeff, Meg, and their work at ScienceOfLeadership.com. For more learning on this topic, check

Summary In this episode, Andy welcomes Mark Reich, a former Toyota leader and current Chief Engineer for Strategy at the Lean Enterprise Institute. Mark is the author of Managing on Purpose. If you've ever tried to improve your team but felt like your strategy was stuck in a slide deck, this conversation is for you. Mark introduces the idea of hoshin kanri, a lesser-known but critical pillar of Toyota's management system, and explains how lean thinking is more than just tools--it's a way of developing people and aligning purpose across an organization. You'll hear why metrics alone won't get you to strategic clarity, how to escape the trap of firefighting, and why engagement, not just direction, is the key to long-term improvement. He also shares how lean thinking can be applied at home, even with your kids! If you're looking for insights on how to align teams, build capability, and lead with greater purpose, this episode is for you! Sound Bites "Don't focus on the tool. The tools have to serve a purpose." "Catchball is not just a handoff of plans. It's a conversation about what matters and how we'll learn together." "Direction without development is just pressure." They're not called punishment calls. They're called co-learning calls. "If strategy feels like something being done to people, you've already lost." "You don't learn PDCA by attending a training. You learn it by doing it, with guidance, reflection, and coaching." "It's not just about solving the problem. It's about who solves it and how they do it." "We had to change how we talked about strategy before we could change how we worked on strategy." Chapters 00:00 Introduction 01:49 Start of Interview 02:01 What early experiences shaped your views on leadership, strategy, or lean? 05:28 How do you explain TPS and hoshin kanri as two pillars of Toyota's system? 10:36 What are common mistakes leaders make when trying to improve the business? 15:23 Where do you coach people to start when they want better alignment? 17:40 What myths or misunderstandings do people have about lean? 18:12 Case study example: Turner Construction 25:45 What lean tools or concepts should project managers explore more deeply? 29:24 Where do you recommend someone begin learning about lean? 34:47 How has lean thinking helped at home—and with raising kids? 36:09 End of Interview 36:36 Andy Comments After the Interview 40:53 Outtakes Learn More You can learn more about Mark Reich and his work at the Lean Enterprise Institute at Lean.org. For

Summary When you hear the word negotiation, what comes to mind? A boardroom showdown? A salary discussion? In this episode, Andy welcomes back Dr. Mike Clayton, author of How to Negotiate: Practical and Proven Skills to Help You Strike Better Deals to unpack the truth about negotiating. Mike brings clarity, wisdom, and practicality to a skill that project managers and frontline leaders use more often than they might realize. In this conversation, you'll learn why negotiation is not a talent you're born with. Rather, it's a skill you can build. Mike explains how to prepare effectively, how to open conversations the right way, and how to bargain in ways that foster agreement, not conflict. You'll discover surprising examples of everyday negotiations, phrases that help (and hurt) rapport, and even ideas to help your kids become more confident negotiators. If you're looking for insights on how to lead through conversations that matter, this episode is for you! Sound Bites "Negotiation is a process of searching for an agreement that satisfies both parties." "You can become a good negotiator the same way you become a good leader: by learning and practicing." "Building agreement on agreement is easier than building agreement on disagreement." "What will you get when you've got it? Because that's the motivator." "If we respect each other and follow a process, we can negotiate even in tough situations." "The phrases that are best for building rapport are questions." "Signposting the junction means alerting our counterparty that we think we're coming to the point where we need to stop." "Your credibility is currency. Character and trust are foundational in negotiation." "Almost every conversation where two people want different things is a negotiation." "It's okay to negotiate. It's okay to walk away. And it's okay to not always win." Chapters 00:00 Introduction 01:50 Start of Interview 01:04 Understanding Negotiation as a Skill 02:01 Common Myths About Negotiation 05:39 The Process of Negotiation 12:31 Preparing for a Negotiation 16:12 Opening a Negotiation 23:05 Introduction to Feedback and Negotiation 23:43 Breaking Down Feedback 24:42 The Yes Mindset in Negotiation 25:56 Building Rapport in Negotiation 27:40 The Light and Dark Sides of Language 29:08 Signposting the Junction in Negotiation 31:47 Establishing Character in Negotiation 34:21 Teaching Kids to Negotiate 38:34 End of Interview 39:01 Andy Comments After the Interview 42:09 Outtakes Learn More You can find Mike's content and negotiation advic

Summary In this episode, Andy welcomes Jon Harper, author of Rebuild! Don't Repair: Why Fixing Things Doesn't Fix Things in Life. Jon shares from his personal and professional journey about the courage it takes to stop settling for temporary fixes and instead do the deeper, more intentional work of rebuilding. Drawing on lessons from his leadership experience and faith-based insights, Jon invites listeners to consider how our beliefs, habits, and leadership defaults often stem from foundations we didn't consciously choose. The conversation covers when to rebuild rather than repair, how to evaluate the people around us during transformation, and why awkwardness is often a sign of real change. Jon shares stories about quitting alcohol as a coping mechanism and the daily habits that keep him focused and grounded. He also offers a practical approach to helping children process their day—something leaders can adapt for teams, too. If you're leading a team, a project, or a personal transition and want to build something stronger and more lasting, this episode is for you! Sound Bites "We had duct tape where we should lay new concrete." "People who are part of the solution are those willing to say, 'I am the problem and I can be the solution.'" "None of us really experiences life. We experience the life we focus on." "Actions tell them who we are. Words tell them who we want to be." "If you are asking for big things in your life, a lot of success is being able to deal with bigger amounts of stress in a better way." "Our parents weren't making conscious, informed, well-rounded, intentional decisions to shape us the way we are. They just did the best with what they had." "My main goal in life is to be respected the most by those who know me the most." Chapters 00:00 Introduction 02:03 Start of Interview 02:12 Why Duct Tape Solutions are so Tempting 04:23 Rebuilding Is Messy 06:17 Are People the Problem or the Solution? 09:18 You Have to Own It 10:26 Foundations and Their Impact on Leadership 15:10 Personal Stories of Rebuilding 18:07 Daily Habits and Their Long-term Impact 20:35 The Importance of the Journey Over the Destination 22:44 The Illusion of the Finish Line 24:29 The Importance of Associations 27:54 Actions Speak Louder Than Words 31:30 Parenting Insights from the Book 36:54 End of Interview 37:28 Andy Comments After the Interview 40:08 Outtakes Learn More You can learn more about Jon and his work at JonHarper.co. Pass the PMP Exam This Year If you or someone you know is thinking

Summary In this episode, Andy talks with leadership coach Phil Wilson, author of The Leader-Shift Playbook: 4 Simple Changes to Score Big and Unleash Your Team's Potential. Phil shares his own "Mount Stupid" moment, when he realized the biggest obstacle to his team's success was actually himself, and how that wake-up call led to powerful changes in his leadership approach. The conversation dives into the four core shifts from his book, covering topics like the power of belief (in yourself and others), and how seemingly small habits shape team culture. Phil and Andy explore how frontline leaders can create real momentum by changing how they show up, how they relate to their team, and how they view their role as a leader. You'll also hear practical ways to build trust on remote teams and foster relationships that drive performance. If you're looking for insights on culture, trust, feedback, and practical leadership growth, this episode is for you! Sound Bites "There are no neutral interactions. You're either growing the culture or you're hurting the culture." "The solution wasn't a Chief of Staff. What I needed was to be a better leader." "Self-doubt isn't humility. It's fear dressed up as honesty." "Beliefs drive behavior." "The belief you have about your team—whether they're heroes or villains—changes everything." "You don't have the luxury of assuming anything other than the best about your people." "Leadership actually happens in the conversations you're willing to have." "Best and Best: Each person shares the best thing going on in their personal life, and the best thing going on in their work life." "The Three Happys: Three things from the day before that made you happy." "If you had a product you were selling, you'd ask your customers for feedback. As a leader, your team is your customer." Chapters 00:00 Introduction 02:06 Start of Interview 02:16 Phil's Family Influence on Leadership 05:15 Mount Stupid Moment: A Leadership Realization 09:11 Implementing EOS for Better Leadership 11:12 We're Always Making Culture 13:47 We Shape a Tone Just By Walking Into a Room: How Does that Work With Virtual Work? 16:04 Self-Doubt vs. Humility in Leadership 20:30 The Hero Assumption in Leadership 24:23 How to Show You Believe In Someone 26:54 The Importance of Relationships in Teams 29:09 Creating a Positive Team Culture 32:07 Applying Leadership Principles at Home 35:31 End of Interview 36:06 Andy Comments After the Interview 40:14 Outtakes Learn More You can learn more about Phil and his work at <a href= "https://yourleadershift.

Summary When you're promoted into management, the shift can feel like you're suddenly in charge, but with very little guidance. In this episode, Andy chats with executive coach and author James Turk about his insightful book The Giving Game: A Manager's Playbook for the First Year of Leadership. James brings decades of experience helping leaders navigate that tricky transition from individual contributor to team leader. They explore why being a subject-matter expert doesn't automatically make you an effective leader, and why the first 45 days in a new role are so critical. James shares practical advice for building a strong team climate, coaching instead of controlling, and why clarity is one of the greatest gifts you can offer as a manager. Plus, they discuss what new managers often miss about feedback and delegation (and how to avoid those traps). Whether you're newly promoted or preparing to step into a leadership role, this conversation is filled with actionable insights. If you're looking for real-world advice on how to lead when you're suddenly in charge, this episode is for you! Sound Bites "The number one reason employees don't do what they're supposed to do is that they don't know what it is." "Leadership isn't about being the smartest person in the room. It's about creating the conditions for others to succeed." "Climate is how it feels to work for you, and as a leader, that's something you have the power to shape every day." "Coaching isn't fixing the past. It's investing in someone's future performance." "Most people, when they're promoted, don't have the skills, and they're afraid to admit it." "If I want people to do the work, they need to know what's expected of them." Chapters 00:00 Introduction 01:57 Start of Interview 02:06 What early experiences shaped how you think about leadership? 05:30 Why call it 'The Giving Game'? 08:39 What would you coach me to do differently in my first 45 days as a new manager? 11:01 Why focus on climate instead of culture? 15:57 How do we shift teams from renter mode to ownership? 20:18 Why do so many managers think we're being clear? 21:42 How can leaders delegate in a way that builds ownership? 22:47 When did you make a delegation mistake because of lack of clarity? 25:25 What's an example of feedback that changed your career? 27:59 What do you think about the 'feedback sandwich' technique? 29:44 How can these ideas help parents at home? 32:10 End of Interview 32:31 Andy Comments After the Interview 36:15 Outtakes Learn More You can learn more about James Turk and his work at <a href= "https://theturkgroup.com/thegivinggam

Summary In this episode, Andy talks with Sabina Nawaz, global CEO coach and former Microsoft executive, about her new book You're the Boss: Become the Manager You Want to Be and Others Need. With authenticity and insight, Sabina shares what no one tells you about stepping into management, from the strange emptiness that can follow a promotion to how pressure can quietly bring out the worst in us. They discuss why even successful leaders can feel like imposters, how power and pressure distort our perceptions, and what it means to be an "innocent saboteur." Sabina also offers practical advice, such as developing your "shut up muscle," asking better questions, and making small habit changes that stick. The conversation covers everything from leadership in the workplace to parenting, making this one of those rare episodes with takeaways for every area of life. If you're looking for insights on how to grow as a leader without losing yourself in the process, this episode is for you! Sound Bites "It's not power that corrupts. It's pressure that corrupts." "If nobody's giving you the full truth, what are the ways you might be going off track?" "When you're under pressure, do nothing. That's counterintuitive but that's where insight lives." "The more righteous you feel, the more you need to consider alternative stories." "Use 'Say more' when you're curious—and especially when you're judgmental." "The only way to overachieve is to underachieve—start with micro habits." "You're not the only one with imposter syndrome—CEOs have it too." Chapters 00:00 Introduction 02:15 Start of Interview 02:24 "Can you think of anything from your family culture or experiences growing up that may have influenced how you think about leadership?" 05:08 "You describe getting promoted as a strange emptiness—what were the signs it came with unexpected costs?" 07:17 "Do you see imposter syndrome even in top-level leaders you coach?" 08:21 "How does embracing the complexity of leadership change how we view our own leaders?" 10:04 "How do we unknowingly sabotage ourselves as leaders?" 12:09 "What are some of the signs that you're veering off track as a boss?" 13:10 "What specific things do you personally do to manage pressure situations so you don't become a monster?" 17:13 "You say, 'stay small longer than you think you need to.' What does that mean and how do you apply it?" 21:07 "What is a singular story and how do we rescue ourselves from believing them?" 26:20 "What's the 'shut up muscle' and how do you develop it?" 29:02 "Can you think of ideas from the book that apply to parenting as well?" 31:44 End of Interview 32

Summary In this episode, Andy welcomes back leadership coach Josefine Campbell to discuss her newest book, 12 Tools for Managing a Selfish Leader. If you've ever had a boss who seemed unpredictable, emotionally draining, or even manipulative, this conversation offers tools and insights that can help. Josefine shares the inspiration behind the book, which is based on the story of a coaching client who successfully navigated a toxic leadership environment. You'll learn how to identify the early signals of stress in yourself and your team, apply tools like the Stress Staircase and the Three Relationship Circles, and recognize behaviors like "praise with a twist." Most importantly, Josefine emphasizes the critical turning point: recognizing that while you can't change a selfish leader, you can change how you manage yourself to better navigate the relationship. If you're looking for insights on how to manage up, preserve your well-being, and lead yourself through challenging leadership dynamics, this episode is for you! Sound Bites "To qualify as a selfish leader, the way I use the term: it's someone who puts their own interests before the interests of the common good of the company, of the team, and of the people." "Your breath is the only vital response you can control. It's your way back to calm in the moment." "Over-responsibility is a shadow trait of high achievers. When you are highly responsible, it has a dark side. It makes it difficult for you to let go." "I cannot change him. I can somehow manage him, but it is about how I manage myself to manage him." "The turning point comes when you stop trying to change them and start managing yourself." Chapters 00:00 Introduction 02:07 Start of Interview 02:20 Why This Book? What Sparked the Idea? 06:00 What Is—and Isn't—a Selfish Leader? 08:40 Subtle Early Warning Signs of Stress 10:09 The Stress Staircase: What It Is and How to Use It 13:00 From a Hijacked Mental State to Being Ready 16:49 Techniques: Rewriting History and Praise With a Twist 23:35 Over-Responsibility and High Achievers 26:20 The Three Relationship Circles 29:04 Managing Yourself to Manage Them 32:36 Stay or Go? Coaching Through That Crossroads 35:01 End of Interview 35:36 Andy Comments After the Interview 39:03 Outtakes Learn More You can learn more about Josefine and her book at josefinecampbell.com/books. For more learning on this topic, check out: Episode 395, our first convers

Summary In this episode, Andy welcomes back networking expert and keynote speaker Kari Mirabal, author of You Already Have the No. Kari shares practical strategies for building authentic relationships that can help you not only survive but thrive during career transitions. They explore the challenges of networking when you're early in your career, in between jobs, or worried about losing the one you have. Kari unpacks how to make the most of platforms like LinkedIn, how to overcome fear and rejection, and the value of making the ask—even if you think the answer will be "no." She also shares a powerful reframe tool (LTR: Lie, Truth, Reframe) to help you move past limiting beliefs. Whether you're navigating a job change, building your personal brand, or trying to future-proof your career, Kari's approachable, energizing advice is just what you need. If you're looking for insights on how to build relationships that open doors, this episode is for you! Sound Bites "You already have the no before you ask. So what do you have to lose? Nothing." "Sales is not synonymous with networking, but service is." "Sometimes it wasn't the person who was most qualified that got the job. It was the person who marketed themself the best." "Be a stalker, liker, commenter, poster." "Don't wait until you need a network to start building one. Build the well before you're thirsty." "Asking is not a sign of weakness. It's a sign of strength." "Confidence is a skill. The more you practice, the stronger it gets." "LinkedIn changed my life, and it can change yours too." Chapters 00:00 Introduction 02:04 Start of Interview 02:14 Were You Always a Natural Networker? 04:34 Is LinkedIn Still Worth It? Tips for Beginners 08:08 How to Make the Ask, Even if You're New 13:02 How Kari's Son Landed an Internship Through Networking 17:21 Advice for Making a Career or Industry Transition 25:00 What to Do If You're Worried About Job Security 27:20 Why We Let Fear Hold Us Back and How to Reframe It 32:40 The Role of AI in Relationship Building and Job Seeking 34:40 What Parents Can Do to Help Their Kids Network Confidently 38:16 End of Interview 38:39 Andy Comments After the Interview 42:51 Outtakes Learn More You can learn more about Kari and her work at KariMirabal.com. For more learning on this topic, check out: Episode 285 for my earlier conversation with Kari. <a href="https://PeopleAndProjectsPodcast.com/318" target= "_blan

Summary In this episode, Andy interviews Dave Garrison, author of The Buy-In Advantage: Why Employees Stop Caring and How Great Leaders Inspire Everyone to Give Their All. We've all faced moments where our team seems checked out or disengaged. But what if the real issue is that they don't feel invited to care? Dave challenges conventional approaches to engagement and offers practical, actionable strategies for fostering true buy-in. In this conversation, Dave shares the difference between engagement and buy-in, how traditional methods like bribing or badgering can backfire, and how leaders can use curiosity, clarity, and inclusive decision-making to fuel commitment. You'll learn how to better structure meetings, make feedback more meaningful, and identify red flags that indicate declining motivation. If you're leading teams and looking to create cultures where people don't just show up but they fully buy in, this episode is for you! Sound Bites "It's not about satisfaction. It's about whether people are bringing their head, heart, and gut to work." "Leaders go last all the time. Except when it comes to vulnerability. Then leaders go first." "You don't know how you land unless you ask. And you can't ask in a way that intimidates." "People support what they create." "PB&J? It stands for 'patiently badger and jam it down their throat.' And that doesn't work." "Three is greater than seven when it comes to priorities. Seven is not a priority list." "Done with, not done to." Chapters 00:00 Introduction 01:40 Start of Interview 02:00 What's the Difference Between Engagement and Buy-In? 04:20 Why Are We Facing a Perfect Storm of Low Buy-In? 07:00 What Leaders Do That Actually Makes Buy-In Worse 08:25 The Meaning of PB&J (Patiently Badger and Jam It) 10:26 How Leaders Unintentionally Undermine Buy-In 12:00 Warning Signs of Low Buy-In on Your Team 14:37 Debunking the Myth That Money Is the Main Motivator 15:42 The Difference Between Collective Genius and Consensus 18:00 A Structured Approach to Inclusive Problem Solving 19:58 The Role of Curiosity in Performance Reviews 21:40 The Power of Pre-Reading and Slowing Down for Better Thinking 24:20 How to Prioritize What Matters—From Ideation to Internalization 27:10 Simplifying and Clarifying Priorities 29:40 Ideas for Celebrating in Ways That Actually Matter 31:44 Why Specific Recognition Matters More Than General Praise 34:40 What Cornhole and Cookouts Have to Do With Buy-In 35:20 Applying These Ideas at Home: Buy-In in Parenting 36:49 End of Interview 37:15 Andy Comments After t

Summary In this episode, Andy talks with Faisal Hoque, author of Transcend: Unlocking Humanity in the Age of AI. Faisal brings a unique blend of deep philosophical insight, entrepreneurial experience, and technological expertise to the conversation. They explore how leaders can navigate the fast-evolving landscape of artificial intelligence while staying grounded in what makes us human. The discussion explores how to think about AI not just as a tool or collaborator, but as a mirror that reflects our biases and decisions. Faisal introduces the OPEN and CARE frameworks as practical ways to innovate while managing risk, making this conversation highly actionable for project managers and leaders. From detaching from digital noise to preparing the next generation for an AI-shaped world, Faisal offers a thoughtful roadmap for embracing technology without losing our agency. If you're looking for insights on how to thrive in the age of AI with both optimism and responsibility, this episode is for you! Sound Bites "You can be optimistic, but you can also mitigate risk at the same time. One doesn't really work without the other." "Catastrophizing is not doomism, but it's really a risk management practice." "AI is not just a tool or collaborator, it's a mirror." "Don't outsource your agency. It's easy to let AI nudge your decisions without even realizing it." "Just like you don't put a 10-year-old in a car to drive... technology can do a lot of good, but it can also be disastrous." Chapters 00:00 Introduction 01:33 Start of Interview 02:00 What From Your Background Shaped Your Thinking? 03:54 How Philosophy and Systems Thinking Intersect 06:00 Introducing the OPEN and CARE Frameworks 06:55 What Is the Human Role in an AI World? 09:43 How AI Can Subtly Influence Our Choices 11:40 Sci-Fi's Influence on AI Perception 15:07 What Is an AI Persona and How Do You Use Them? 18:13 Why AI Is Also a Mirror of Us 22:33 Introducing the OPEN Framework for Individuals 25:33 How Emotional Intelligence Applies to AI Partnership 27:02 The Role of Catastrophizing in Risk Management 28:58 The Value of Detaching and Devoting 32:03 How We Can Prepare Our Kids for an AI World 35:31 End of Interview 36:00 Andy Comments After the Interview 40:33 Outtakes Learn More You can learn more about Faisal and his work at FaisalHoque.com. For more learning on this topic, check out: Episode 460 with Dr. Joe Sutherland about AI, Dat

Summary In this episode, Andy welcomes Dr. Margie Warrell, bestselling author and global leadership expert, to talk about her latest book, The Courage Gap: 5 Steps to Braver Action. Drawing from her deeply personal experiences and decades of coaching and research, Margie shares how courage isn't about eliminating fear—it's about regulating it and acting anyway. Margie and Andy explore the hidden ways fear shapes our decisions at work and at home, how overachievers can unknowingly be held back by fear, and why rescripting the stories we tell ourselves is essential to growth. You'll learn about the "courage muscle," the power of embodiment, and practical steps to face difficult conversations and bold decisions. Whether you're leading a team, managing a project, or navigating life transitions, Margie offers encouragement and tools to help you close your own courage gap. If you're looking for insights on facing fears, speaking up, and leading with greater confidence, this episode is for you! Sound Bites "Courage is not the absence of fear—it's learning how to regulate it and act anyway." "The smarter we think we are, the more cunningly our fear hides in the background." "We reject ourselves before anyone else has the chance—because we don't ask." "What we focus on expands. Fear thrives when we focus on what we don't want." "Stand guard at the doorway of your language—your stories shape your reality." "We need to parent—and lead—from purpose, not from fear." "Every conversation is improv—and that's what makes it feel risky." Chapters 00:00 Introduction 01:55 Start of Interview 02:06 How Did Your Upbringing Inspire Your Courage Work? 05:12 Did You Write This Book Because It Was Easy for You? 07:24 Should We Try to Get Rid of Fear? 09:15 How Do Smart People Hide Their Fear? 13:13 What Was That Story About the First Lady? 16:00 What Does Courage Look Like in Daily Life? 17:58 How Do You Focus on What You Want Instead of What You Fear? 21:40 How Can a Manager Use This to Give Feedback? 23:50 How Do You Apply These Ideas as a Parent? 25:49 How Do You Stop Fear-Casting and Catastrophizing? 28:20 What's a Personal Story You Had to Rescript? 32:40 What's the Role of Language in Shaping Our Stories? 35:00 How Do You Prepare to Speak with Confidence? 39:16 What Reps Did You Put In to Build Courage? 42:20 What Role Has Failure Played in Building Courage? 44:34 How Do You Help Kids Build Courage? 46:34 End of Interview 47:09 Andy Comments After the Interview 52:53 Outtakes Learn More You can learn more about Margie and her work at <a hr

Summary In this episode, Andy welcomes Dr. Patricia Grabarek, co-author of Leading for Wellness: How to Create a Team Culture Where Everyone Thrives. Patricia is an industrial-organizational psychologist and co-founder of Workr Beeing. She brings her expertise in workplace wellness, leadership behavior, and employee engagement to this timely conversation about how leaders can improve not just productivity, but people's lives. They explore the surprising truth that employee wellness isn't about perks like step challenges or mindfulness apps--it's about leadership. Patricia shares the difference between Generator leaders and Extinguisher leaders, how "Struggle Statements" foster psychological safety, and the simple yet powerful behaviors that make a lasting impact on your team's wellbeing. From practical strategies for setting boundaries to powerful recovery practices, this conversation offers a playbook for leaders who want to create sustainable performance through human-centered leadership. If you're looking for insights on how to lead with empathy while driving results, this episode is for you! Sound Bites "What we learned is that people think about wellness holistically. It's very individual." "You can't yoga your way out of a toxic work environment." "Most leaders don't wake up and think, 'I'm going to extinguish my team today.' It happens slowly and unconsciously." "I don't think anyone's waking up and being like, I wanna make work suck for everybody around me today!" "Leaders are people. They fail at things. They're not always doing well. And when you have this ideal leader, that's the persona you're putting on, then your employees don't trust you." "Your behavior as a leader is the most powerful wellness intervention you can offer." "When leaders share their struggles, it creates a ripple effect of trust." "If you want your team to respect boundaries, you have to model them first." "Employees don't leave jobs—they leave leaders who extinguish them." Chapters 00:00 Introduction 01:59 Start of Interview 02:11 What is Wellness? 04:05 Generators vs. Extinguishers 07:30 When Someone is an Inconsistent Extinguisher 08:57 What are Struggle Statements? 12:50 Recognizing Burnout and Its Signs 15:51 Strategies for Post-Work Recovery 18:12 The Role of Control With Stress 19:57 An Example of Someone Transforming How They Lead for Wellness 22:11 Organizational Wellness: What's Not Working? 23:53 Authenticity and Role Modeling in Leadership 26:20 Balancing Work and Life: Integrators vs. Segmenters 27:06 Fostering Wellness at Home 27:51 End of Interview 28:20