Learning Uncut

The brief was simple: we need an L&D function. Go and start one. In this episode, Michelle Parry-Slater speaks with Elyse Toomey, Head of Learning and Development at I Embark Financial Group, about what it really takes to build an L&D department from nothing in a fast-moving financial services business, from coaching coaches to become trainers and launching peer-to-peer onboarding at scale, to doubling LMS engagement, growing a team of six, and learning to lead with a strategy that bends with the business. A story for anyone who has ever been handed a blank page and told to get on with it. Transcript and related resources: learninguncut.global/podcast/186/ Podcast information and more episodes: learninguncut.global/podcast/

Most leadership programs start with the how; the workshop, the elearning, the coach. The business case often comes later, if at all. In this episode, Michelle Parry-Slater speaks with Tina Robinson, founder of WorkJoy and author of Developing Your Business Leaders, and her client, LaTanya Foster, VP of People at global travel accessories brand BÉIS, about what happens when you start with the why instead. Together they share the story of Altitude, a director-level leadership development program built for a fast-moving, disruption-hit business and make a compelling case for why treating learning as a business investment, not a budget line, changes mindsets. Transcript and related resources: learninguncut.global/podcast/185/ Podcast information and more episodes: learninguncut.global/podcast/

We rarely stop to look back. One achievement blurs into the next, and before long we've accumulated years of practice without ever taking stock of what we've actually learned. In this episode, Michelle Parry-Slater invites Greg Wilton - a St. Louis-based L&D practitioner with a career spanning darkroom photography, web publishing, global e-learning, and generative AI - to do exactly that. Together they trace the experiences, pivots, and hard-won insights that shaped his thinking: from a process safety briefing that reframed the entire purpose of intake, to a human-centred questioning methodology that quietly became a masterclass in performance consulting, to his current thinking on wisdom management and a proposed update to Bloom's Taxonomy for the age of AI. A reflective conversation that will send you back to your own career with fresh eyes. Host: Michelle Parry-Slater Transcript and related resources: https://learninguncut.global/podcast/184/ Podcast information and more episodes: https://learninguncut.global/podcast/

Most conference chairs open with applause and slip off stage. At Learning Technologies, chairing starts two months before anyone sets foot in the room. In this Elevate episode, Michelle Parry-Slater speaks with three Learning Technologies 2026 chairs: Niall Gavin, Helen Palmer, and Anit Mahay. Join our range of Chairs, both new and experienced, as we discuss what it really takes to prepare speakers for the stage. From reviewing slide decks and managing nerves to handling off-topic questions and being the voice of the audience, this is a masterclass in why the chair role matters far more than most events realize. Whether you organize events, speak at them, or attend them, this one is for you. Host: Michelle Parry-Slater  Transcript and related resources: https://learninguncut.global/podcast/elevate-47/  Podcast information and more episodes: https://learninguncut.global/podcast/

Hearing loss is more common than most workplaces acknowledge. Around one in six Australians, one in eight Americans, and one in five UK adults lives with some form of hearing loss, tinnitus or D/deafness. Yet at HSBC UK, only a handful of colleagues had formally disclosed a hearing loss before this project launched. In this episode, Michelle Parry-Slater speaks with Georgie Cooke from Lima Delta and Louise Bassiri from HSBC UK about their award-shortlisted hearing loss awareness programme, created with the RNID and learning partner Jam Pan. Rather than telling colleagues about hearing loss, they simulated it, placing learners inside first-person video scenarios in real HSBC locations, with audio shaped by RNID audiologists to recreate common hearing loss experiences. The results: over 4,000 voluntary completions, a 400% increase in colleague disclosures, nearly 2,000 hearing checks taken, and for some, a life-changing diagnosis.

Arnika Knight and Michelle Parry-Slater share the decade-long journey of modernising L&D for 80,000 volunteers at Girlguiding UK. From navigating change resistance to building a multi-modal learning ecosystem, their story is packed with practical lessons for any L&D professional working at scale. The conversation explores respecting volunteers' time, supporting motivation and using a clear learning strategy to modernise learning while maintaining strong human connections.  Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/182/ Podcast information and more episodes: https://learninguncut.global/podcast/

Sydney Trains frontline staff face customer aggression daily. They knew the de-escalation models. Applying them under real pressure was another matter entirely. And they'd made one thing clear: no more role play. In this episode, The Two Michelles speak with Ryan Byrne from Sydney Trains and Dr Nathan Moore from Frameless Interactive about Project CIVIL: Customer Initiated Violence Interactive Learning. Winner of the AITD Excellence Award for Best Use of Learning Technology 2025, Project CIVIL uses AI-driven simulation to build genuine capability under pressure, without a script, without an actor, without the awkwardness of traditional role play. A masterclass in choosing the right tool for the right problem. Host: Michelle Ockers & Michelle Parry-Slater  Transcript and related resources: https://learninguncut.global/podcast/181/ Podcast information and more episodes: https://learninguncut.global/podcast/

Matthew Peade from TFE Hotels discusses their award-winning People Leaders Program, a 12-month leadership development initiative that's seen 300 graduates and an impressive 86% promotion rate. Matthew shares how the program weaves together a blend of three learning streams of on-the-job experience through business change projects, peer learning with dedicated mentors, and formal sessions led by leaders across the business, all used to build a steady pipeline of capable leaders in Australia's fast-paced hospitality industry. Our conversation explores how Matthew selects participants, engages managers as coaches and facilitators, uses reflection to deepen learning, and creates a culture where leaders actively develop the next generation of leaders. Host: Michelle Ockers & Michelle Parry-Slater  Transcript and related resources: https://learninguncut.global/podcast/180/  Podcast information and more episodes: https://learninguncut.global/podcast/

Michelle Ockers speaks with Learning Uncut co-host, and author, Michelle Parry-Slater about her book, The Learning and Development Handbook, A Learning Practitioner's Toolkit. Sharing ideas from within the book, Michelle talks through why practitioners "…must be advocates of the right solution, for the right problem, for the right people, at the right time, for the right reason, delivered in the right way." (P176, 2nd Edition 2024, The Learning and Development Handbook) Transcript and related resources: https://learninguncut.global/podcast/elevate-46/  Podcast information and more episodes: https://learninguncut.global/podcast/

Liz Seskus and Kate Schultz from Australian Red Cross Lifeblood discuss their development of a virtual tour to support the induction of new hematology registrars. They share how they applied learning science, user testing, and a co-design approach to create a practical, cost-effective learning tool that reduces cognitive load and enhances understanding of blood processing procedures. Winner of 2025 Australian Institute of Training and Development Excellence Award for Best Use of Gamification or Simulation for Learning. Transcript and related resources: https://learninguncut.global/podcast/179/ Podcast information and more episodes: https://learninguncut.global/podcast/

Michelle Parry-Slater speaks with co-authors Michelle Ockers and Laura Overton about their book, The L&D Leader. Principles and practice for delivering business value, released in October 2025. They reflect on the collaboration behind the book, the research and evidence that informed it, and its practical relevance for learning professionals. The conversation offers insights into leading with impact in L&D and the mindset shifts needed to thrive in today's environment of continuous changing. Transcript and related resources: https://learninguncut.global/podcast/elevate-45/  Podcast information and more episodes: https://learninguncut.global/podcast/

Peter Brace from Sodexo Australia shares how his path into L&D, including training under trees in Papua New Guinea, shaped his practical and learner-centred approach. Hosted by Michelle Ockers and co-host Michelle Parry-Slater, this episode explores adapting learning to diverse environments, building flexibility into facilitation, and the value of connecting learning to real-world settings. Transcript and related resources: https://learninguncut.global/podcast/178/ Podcast information and more episodes: https://learninguncut.global/podcast/

In this year-in-review episode, Michelle Ockers and Michelle Parry-Slater reflect on 2025 through the lens of Learning Uncut. They discuss professional highlights, patterns emerging across the podcast's case studies, and what the year revealed about relevance, value and the human role in L&D. The conversation explores learning culture, co-design, learner agency and the normalisation of AI, alongside reflections on community, lived experience and the evolution of the podcast itself. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/177/ Podcast information and more episodes: https://learninguncut.global/podcast/

This episode explores NAWIC ACT's award-winning mentoring programme for women in construction. Jo Farrell from Build Like a Girl and Jana Clyde from Wisdom Learning discuss addressing gender equity challenges through structured mentoring. They cover participant matching, workshops, psychological safety measures, and the importance of time in building trust. Jo shares her journey from apprentice to mentor, whilst Jana explains key design principles. The conversation examines retention challenges, programme evolution since 2017, and signs of cultural change in the industry. Host: Michelle Ockers  Transcript and related resources: https://learninguncut.global/podcast/176/ Podcast information and more episodes: https://learninguncut.global/podcast/

Donald H. Taylor joins Michelle Ockers and co-host Michelle Parry-Slater to unpack findings from the latest instalment of his multi-year research on AI in L&D, conducted with Eglė Vinauskaitė: The Race for Impact. They discuss how AI has reached an inflection point, becoming a standard part of the L&D toolkit, along with its growing use in research and analysis. The conversation also examines three possible futures for L&D emerging from the research, each with implications for how the profession may evolve. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/175/ Podcast information and more episodes: https://learninguncut.global/podcast/

Hannah Ryan, Learning and Capability Manager at Versent, joins Michelle Ockers to share how she helped shape a vibrant learning culture at the Australian technology consultancy, recognised with the 2025 AITD Excellence Award for Best Learning Culture. As Versent's first and only L&D professional, Hannah reflects on how she reshaped her role managing an LMS and leadership program to enabling learning in the flow of work. The conversation dives deep into Craft | 180, a peer-led, program designed to grow technical mastery. Hannah unpacks how Versent cultivates self-directed learning, builds deep craft expertise, and strengthens community across a geographically dispersed and technically diverse workforce. This episode offers a compelling example of modern, scalable L&D practice—where learning is embedded, employee-led, and aligned with business and individual growth. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/174/ Podcast information and more episodes: https://learninguncut.global/podcast/

Matthias Nauwelaers, Learning Experience Lead at Imec, joins Michelle Ockers to discuss how Imec is building the capability of its frontline people leaders. In a fast-growing, highly technical R&D environment, consistent leadership is key. Matthias shares how Imec replaced ad hoc, inconsistent manager development with a scalable, structured program grounded in real work, peer support, and behavioural change. Learn how they engaged stakeholders, designed for busy experts, and built momentum through iterative improvement—creating a practical, flexible approach that supports leaders across the globe. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/173/ Podcast information and more episodes: https://learninguncut.global/podcast/

Christine Gaynor-Patterson joins Michelle Ockers to share how she and her L&D team enabled 10,000 professionals in a large US-based organisation to support workforce AI literacy. Drawing on her blend of experience in education, change management and learning design, Christine approached AI as a tool to enable humans to do better work. She discusses her team's framework for AI literacy, change enablement strategies, and how they tailored support at scale. A practical, example of how L&D can lead responsibly in the evolving AI landscape. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/172/  Podcast information and more episodes: https://learninguncut.global/podcast/

Michelle Ockers is joined by Ben Campbell, CEO of the Australian Institute of Training and Development, and organisational capability expert Lisa Elias to discuss the development of AITD's first-ever L&D Capability Framework. In addition to being our podcast host, Michelle was the Project Lead on this community-driven initiative, and offers insight into how the project came to life, its collaborative design process, and what it offers the Australian L&D profession. The trio explores the framework's purpose, structure and practical applications for individuals, teams and organisations. Learn how it establishes a common language for capability and raises the bar for L&D practice across the country. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/171/ Podcast information and more episodes: https://learninguncut.global/podcast/

When James Swift moved from Sales into his L&D role at Leyton UK, he started as many do—trusting the 'L&D experts', buying content, and chasing engagement. But it didn't deliver results. So he flipped the script. In this episode, James shares how he built a culture of accountability, motivation, and autonomy—putting learners in charge of their own development. Discover how informal coaching evolved into a structured pathway, and why trusting people to learn their way outperformed content-driven solutions in driving real performance. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/170/  Podcast information and more episodes: https://learninguncut.global/podcast/

Lane Hannah and Ange Forde from One New Zealand, alongside Dan Hibberd from Makeshapes, discuss how One New Zealand transformed its learning model to enable consistent, scalable, and engaging learning. The shift was driven by the need to support a diverse workforce across locations and roles, particularly during a major brand transition. The trio explore how peer-to-peer learning, supported by the Makeshapes platform, were used to foster collaboration, build capability, and support innovation - including around the adoption of AI. This episode offers practical advice on designing for social learning and building a modern learning ecosystem. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/169/ Podcast information and more episodes: https://learninguncut.global/podcast/

How do you equip a workforce for an AI-enabled future? Amy Vig from KPMG Australia joins Michelle Ockers to share the story behind KPMG's AI Learning Academy. Amy discusses how her team fostered innovation, psychological safety, and continuous learning while navigating rapid technological change. Discover practical insights into designing an internal learning solution that blends self-directed learning, curated pathways, and hands-on practice with emerging AI tools. A rich, real-world example of building future-fit skills and strengthening learning culture. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/168/ Podcast information and more episodes: https://learninguncut.global/podcast/

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Keith Heggart from the University of Technology Sydney joins Michelle Ockers to discuss the creation of the Graduate Certificate in Learning Design. He takes us behind the scenes of the design process—how he spent months consulting with industry experts, developing learner personas, and challenging traditional university structures to create a program that is fast-paced, practical, and immediately useful. Keith also shares key insights on the growing demand for learning design expertise, the critical role of communication in the field, and why the divide between corporate and higher education learning design needs to be bridged. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/167/ Podcast information and more episodes: https://learninguncut.global/podcast/

In this episode of Learning Uncut Elevate, Michelle Ockers speaks with Catherine Lombardozzi about her latest research with the Learning Guild, which explores how leadership development strategies are evolving. Catherine set out to understand what's changing in leadership development and how organisations are adapting to post-pandemic realities. Her findings highlight three key shifts: greater emphasis on experiential learning, more sustained and blended approaches, and an increasing focus on relational learning to strengthen leadership networks. This research provides L&D professionals with practical insights to design more relevant and effective leadership development programs. Hosted by Michelle Ockers  Transcript and related resources: https://learninguncut.global/podcast/elevate-43/  Podcast information and more episodes: https://learninguncut.global/podcast/

Australia has a critical structural engineering skills shortage, yet many qualified graduates and migrant engineers struggle to find jobs. In this episode, Michelle Ockers talks to Moly Ashtari and Alex Jovanovski, co-founders of Learnpedia. Moly shares her personal challenges as a migrant engineer seeking local experience. Alex highlights difficulties small businesses face hiring skilled engineers. They discuss creating Learnpedia to provide project-based traineeships combining real-world projects, on-site training, and mentorship. Discover how their practical learning approach equips engineers with essential workplace experience and why industry collaboration is vital for solving Australia's engineering skills shortage. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/166/ Podcast information and more episodes: https://learninguncut.global/podcast/

Australia's tech sector faces a critical skills gap. Women – who make up just 30% of the tech workforce – represent the largest untapped talent pool to close this gap. Michelle Ockers speaks with Kade Brown from RMIT Online and Rhiannon Yetsenga from Deloitte Access Economics about their latest research report into skills and talent diversity in Australia's tech workforce. They explore the key findings of the report, including the scale of the skills gap, why women are the biggest untapped opportunity to close this gap, and the business case for investing in re-skilling. The conversation also highlights practical actions organisations can take to attract, retain, and develop more women in tech roles. Hosted by Michelle Ockers  Transcript and related resources: https://learninguncut.global/podcast/elevate-42/  Podcast information and more episodes: https://learninguncut.global/podcast/

The 2025 Global Sentiment Report has been released, capturing the pulse of L&D professionals worldwide. In this episode, Michelle Ockers speaks with Donald H Taylor about the key findings and what they reveal about what L&D is paying attention to in 2025. AI continues to dominate conversations, but there's also continued interest in skills and data, with the creating value on the rise again. Don shares insights on why these trends matter, how they vary across different regions, and what L&D professionals can take away from the results. Hosted by Michelle Ockers   Transcript and related resources: https://learninguncut.global/podcast/elevate-41/   Podcast information and more episodes: https://learninguncut.global/podcast/

Ryan Byrne, Senior Manager of Capability and Learning at Sydney Trains joins host Michelle Ockers to discusses the "First Impressions Count" performance campaign. This campaign focused on enhancing customer service through station cleanliness, uniform standards and empowering and engaging staff. Ryan shares insights on using employee feedback to identify barriers and build respectful, actionable solutions. He also highlights how Sydney Trains engaged staff via competitions, incentives, and real-time customer feedback, fostering a culture of continuous improvement across the frontline. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/164/ Podcast information and more episodes: https://learninguncut.global/podcast/

In this episode of Learning Uncut, Michelle Ockers and co-host Laura Overton are joined by Lisa Christensen, Director of Learning at McKinsey, to explore the organisation's innovative approach to enhancing feedback skills. Lisa introduces the Receive to Grow program, a targeted initiative designed to help employees build the skill of receiving feedback effectively - a critical competency in McKinsey's fast-paced and high-performance culture. Lisa delves into McKinsey's broader feedback surge strategy, discussing how cross-functional collaboration, data-driven insights, and behavioural science have shaped this impactful initiative. Discover how simple, actionable learning techniques and a holistic talent strategy are transforming feedback practices at scale. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/163/ Podcast information and more episodes: https://learninguncut.global/podcast/

Michelle Ockers is joined by Dr. Cathryn Lloyd, founder of Maverick Minds, to explore how L&D professionals can shift their thinking and support others to shift their thinking. Cathryn shares how her own experiences of personal and professional transformation led to her work in helping individuals and organisations think differently. They discuss why shifting thinking is crucial for L&D professionals who are responsible for supporting learning, change, and capability-building in their organisations. Cathryn introduces practical tools and insights from her book on storytelling and creativity. Hosted by Michelle Ockers  Transcript and related resources: https://learninguncut.global/podcast/elevate-40/  Podcast information and more episodes: https://learninguncut.global/podcast/

In this episode of Learning Uncut, Catherine Sharpe (Blackmores) and Mark Eggers (Yarno) join Michelle Ockers to discuss their award-winning learning solution. Recognised at the AITD 2024 Excellence Awards for both Best Use of Technology for Learning and Best Use of Gamification or Simulation, their initiative tackled the challenge of embedding financial acumen across Blackmores' diverse, multilingual workforce. Catherine and Mark share insights on leveraging gamification, microlearning, and data-driven engagement to transform revenue management training. Learn how this innovative partnership boosted learning outcomes and engagement across 13 Asia-Pacific markets. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/162/  Podcast information and more episodes: https://learninguncut.global/podcast/

In this episode of Learning Uncut, Millie Law discusses a highly successful blended learning initiative at ANZ Bank that won the 2024 AITD award for best blended learning solution. The program focused on developing business development capabilities among home lending specialists. The solution combined self-paced learning, peer workshops, and practical application, with strong support from internal coaches. Through careful performance consulting, collaboration and a focus on mindset shifts, the program achieved sustained 20-25% improvements in key business metrics. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/161/ Podcast information and more episodes: https://learninguncut.global/podcast/

In this special episode of Learning Uncut, Michelle Ockers presents an AI playbook for Learning and Development professionals. Drawing from conversations with industry practitioners throughout 2024, she distills key principles and practices for implementing AI effectively in L&D. The episode explores how organizations can move beyond the hype to create real value with AI, offering practical guidance whether you're just starting your AI journey or looking to scale existing initiatives. A reflection and discussion guide is available in the show notes to help teams apply these insights in their own context. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/160/ Podcast information and more episodes: https://learninguncut.global/podcast/

In this special end-of-year episode, Michelle Ockers and Chemène Sinson reflect on the key themes explored in the 2024 Learning Uncut podcast episodes and connect them to broader trends and conversations in L&D. This year's standout themes include moving from talk to action with AI, adopting skills-based approaches, fostering community and collaboration, and driving real behaviour change. Underpinning it all is the vital interplay between humanity and technology. From stories of professional growth to global learning insights, this episode offers rich inspiration as we step into 2025. Join the discussion on LinkedIn—find the episode post on Michelle's profile and share your thoughts! Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/159/ Podcast information and more episodes: https://learninguncut.global/podcast/

This episode of Learning Uncut offers a rare 'before and after' look at the design, execution, and outcomes of a workplace learning campaign. Michelle Ockers speaks with Matthew Murray, VP of Digital Learning, and Sydney Cannon, Senior Manager of Learning Engagement at Bain & Company, about their October Skills Boost campaign. The episode starts by exploring exploration their low-resource, email-driven approach to fostering self-directed learning among functional professionals. Seven weeks later, they return to share candid reflections on the campaign's outcomes, unexpected challenges, and key lessons learned. Packed with insights this discussion is a must-listen for learning for learning professionals looking to experiment to encourage self-directed learning in their organisations. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/158/  Podcast information and more episodes: https://learninguncut.global/podcast/

In this episode of Learning Uncut, Michelle Ockers is joined by Adam Le Nevez and Adrian Manning from the Australian Public Service (APS). They explore how the APS L&D Community of Practice (CoP) fosters collaboration amongst L&D teams across over 100 agencies. They discuss the unique challenges of building capability in a decentralised system with over 170,000 employees and how the CoP helps reduce duplication, share best practices, and build professional networks. They also highlight the importance of creating a safe space for L&D practitioners to connect and learn from each other, ensuring that the community evolves organically to meet its members' needs. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/157/ Podcast information and more episodes: https://learninguncut.global/podcast/

Michelle Ockers speaks with Cameron Hedrick, Chief Learning Officer at Citi, about the complexities and opportunities of skills portfolio management. Cameron shares his insights on moving beyond traditional job roles to focus on skills as organisational assets, and how this shift can enhance workforce planning, internal mobility, and overall business resilience. They discuss the challenges of implementing skills management at scale, from building dynamic skills taxonomies to integrating multiple talent platforms, and address the organisational, cultural, and technological changes required for success. Cameron also offers practical advice for organisations looking to start small and scale their skills initiatives over time. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/156/  Podcast information and more episodes: https://learninguncut.global/podcast/

In this episode of Learning Uncut, Michelle Ockers is joined by Brad Hodge, health innovator and educator at La Trobe University, to explore the role of generative AI in modern education, particularly in the rural health sector. Brad shares his journey in health innovation and how he is using AI, including chatbots, to enhance student support, drive behavior change, and foster innovation. They delve into the challenges of rural healthcare education, the potential of AI to impact learning outcomes, and how educators can harness the power of AI tools to better prepare students for real-world settings. This episode provides practical insights for educators, L&D professionals, and innovators looking to embrace AI in learning. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/155/ Podcast information and more episodes: https://learninguncut.global/podcast/

Michelle Ockers is joined by Dr Thomas J. Tobin to explore the application of Universal Design for Learning (UDL) in an organisational context. They discuss how Learning and Development can act as a catalyst for fostering a culture that prioritises inclusivity in both design and content delivery. Tom shares his journey into UDL and explains why these principles are vital not just for the minority, but for the majority of learners. The conversation covers who is responsible for applying UDL principles and how organisations can empower their learners by adopting these practices without becoming overwhelmed. Tom also presents real-world examples from projects where organisations have successfully enhanced their use of UDL. He sheds light on the common barriers that large organisations face when implementing UDL principles and offers strategies for overcoming the content overwhelm that many are currently experiencing. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/154/ Podcast information and more episodes: https://learninguncut.global/podcast/

In this episode of Learning Uncut, Lozanne Pretorius discusses how Mitsubishi Motors Australia has used the MiCareerTrak program to foster a customer-centric culture in an industry facing rapid technological and customer expectation changes. She explains how the program was designed to build adaptive skills and resilience, essential for navigating the volatile, uncertain, complex, and ambiguous (VUCA) world of work. By positioning learning and development as a strategic pillar, the organisation has seen improvements in customer experience, profitability, and employee engagement, making L&D a key driver of organisational transformation. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/153/ Podcast information and more episodes: https://learninguncut.global/podcast/

Pauline Rebourgeon and Peter Sheppard from Ericsson discuss how they are innovating with AI for learning and development. They outline how Ericsson's Learning NEXT community fosters a culture of experimentation with emerging technologies to support learning and development. Pauline and Peter discuss the importance of community in scaling these efforts, and the strategic balance between quick wins and long-term impact. The episode highlights practical examples such as AI-based translation and coaching tools, underscoring the value of starting small and pivoting as needed to meet evolving business needs. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/152/ Podcast information and more episodes: https://learninguncut.global/podcast/

David Kelly, Chairman of the Learning Guild, joins Michelle Ockers to discuss how to make sense of technology trends as an L&D professional. Their discussion explores why trends matter and how to stay abreast of trends, including attending conferences, how to find experts to follow online, and leveraging your network. They also discuss how to think critically about trends and make better choices about what to experiment with and use. This episode will leave you with practical approaches to stay on top of trends as an L&D practitioner. Conferences are a great way to stay abreast of trends and create a high-value network. DevLearn, run by Learning Guild, is North America's largest learning technology event with more than 200 sessions and networking activities. DevLearn is celebrating 20 years of learning technology excellence in November 6-8, 2024 in one of the most exciting cities in the United States, Las Vegas. To join the international learning & development community at this event, register at devlearn.com. Use Promo Code UNCUT to save 100 US Dollars. Hosted by Michelle Ockers  Transcript and related resources: https://learninguncut.global/podcast/elevate-39/  Podcast information and more episodes: https://learninguncut.global/podcast/

Henriette Kloots and Evitha Scharloo, Co-founders of Interlocked, join Michelle Ockers to discuss the World of L&D and the World of Impact Maps. These maps use associative cartography to visualise the journey from learning to performance and impact. The World of L&D Map creates a tangible common language that prompts effective analysis within L&D teams, helping members to collectively shape their transition from order takers to performance partners. The World of Impact Map enables teams to enhance their analysis and position themselves within the organisational context to deliver higher impact. This episode delves into the creation of these maps and shares key lessons Henriette and Evitha have learned from using them in their work with L&D teams. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/151/ Podcast information and more episodes: https://learninguncut.global/podcast/

Mehri Doyle joins Michelle Ockers to discuss the use of small private online courses (SPOC) at Australia's Department of Foreign Affairs and Trade. These online courses have a focus on social learning with the use of online asynchronous community through educators and peer collaboration. This program has had great success, increasing reach of learning resources 10-fold, receiving recognition through being awarded Best Capability Program by Australian Institute of Training and Development in 2021. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/150/ Podcast information and more episodes: https://learninguncut.global/podcast/

Sonali D'Silva joins Michelle Ockers to discuss the importance of psychological safety for learning. Their discussion commences research backed benefits of fostering psychological safety both in individual teams and across the organisation as a whole. They then delve into five key strategies for fostering psychological safety in learning environments. This episode will leave you with practical approaches to promote psychological safety as an L&D practitioner. Hosted by Michelle Ockers  Transcript and related resources: https://learninguncut.global/podcast/elevate-38/  Podcast information and more episodes: https://learninguncut.global/podcast/

Dan Redman joins Michelle Ockers to discuss the development and implementation of a conversational AI coaching tool to improve performance in HSBC's contact centres. The tool has largely replaced face-to-face role plays with AI-powered simulations. This provides employees with a safe environment for on-demand skill practice with immediate AI feedback, and the option of sharing with managers for additional feedback. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/149/ Podcast information and more episodes: https://learninguncut.global/podcast/

Dinye Hernanda joins Michelle Ockers to discuss her experiences as a learning and development professional in the start-up and scale-up space. They explore the main challenges that arise across key stages of start-ups, delving into the specifics of the onboarding process. Dinye shares her 70/30 approach to skill development and provides a real-world example of how L&D professionals can shift the narrative to gain key stakeholder buy-in. Finally, Dinye shares what corporate L&D professionals can learn from startups in order to keep up in our rapidly changing workplaces. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/148/  Podcast information and more episodes: https://learninguncut.global/podcast/

Chemène Sinson and Michelle Ockers recap their experiences at the 2024 Australian Institute of Training and Development (AITD) Conference. They reflect on key themes such as collaboration, inclusion, learning design and the impact of AI on the future of learning and development. The conversation highlights standout sessions and speakers including both keynotes and case studies. Chemène and Michelle also discuss the enriching networking opportunities and how they will apply what they learned. Hosted by Michelle Ockers  Transcript and related resources: https://learninguncut.global/podcast/elevate-37/  Podcast information and more episodes: https://learninguncut.global/podcast/