Confessions of a Higher Ed CMO — with Jaime Hunt

Resource mentioned in the show: https://www.solvehighered.com/higher-ed-glossary Jaime Hunt welcomes a special guest, Dave Hunt, to celebrate his new role as the Senior Strategic Advisor for AI Enrollment Marketing and Brand at Solve Higher Ed. The conversation moves beyond the typical discussion of marketing tactics to explore the philosophy of professional growth and strategic leadership within higher education. Jaime and Dave unpack the common misconception that career success is solely defined by linear, upward movement on a corporate ladder. Instead, they champion the value of the lateral move. They argue that the most successful higher ed professionals are those who prioritize expanding their portfolio of skills over seeking new titles. By intentionally seeking roles that expose them to different departments—such as academic affairs, digital strategy, and creative operations—professionals can build the range necessary to see the university as a fully integrated ecosystem rather than a series of isolated silos. This is the essence of the T-shaped professional: deep expertise in one area coupled with a broad, empathetic understanding of how every department contributes to enrollment outcomes. Guest Name: Dave Hunt, Senior Strategic Advisor for AI, Enrollment Marketing and Brand, Solve Higher Ed Marketing Guest Social: https://www.linkedin.com/in/dave-hunt-a343048/ Guest Bio: Dave Hunt serves as Solve Higher Ed’s senior strategic advisor for enrollment marketing and brand. With 18 years of experience in higher education, Dave brings a depth of expertise in enrollment marketing, digital strategy, brand management, reputation building and alumni communications. His career has focused on helping colleges and universities reach prospective students more effectively, differentiate academic programs in competitive markets and connect brand strategy to enrollment outcomes. Most recently, Dave served as Executive Director of Strategic Brand and Enrollment Marketing at Old Dominion University’s ODUGlobal, where he led a team responsible for marketing online graduate and undergraduate programs. His portfolio included enrollment marketing, digital marketing, creative services, branding, content strategy and social media, giving him direct experience managing the full ecosystem of modern enrollment-focused marketing.  Prior to joining ODUGlobal, Dave was the inaugural Director of Strategic Marketing and Communications Miami University’s Miami Online. There, he built the marketing operations for a new and expanding online education portfolio from the ground up, with a focus on enrollment growth, lead generation, program positioning, digital marketing and prospective student engageme

Is your team really at capacity, or is your operating model broken? In this episode, Jaime Hunt speaks with Joanne Giles about the common friction points in higher education marketing teams. They discuss why buying project management software isn't a "silver bullet" solution and how to diagnose deep-rooted operating issues before trying to fix the system. Guest Name: Joanne Giles, Founder, All Things Content Guest Social: https://www.linkedin.com/in/joanneaugustingiles/ Guest Bio: Joanne Giles is the Founder and Principal Consultant of All Things Content, a strategic consultancy that helps higher education institutions and complex organizations bring structure to the way work moves across teams. Her work focuses on building workflow foundations for highly cross-functional, multi-stakeholder environments where intake, approvals, handoffs, visibility, and tool adoption often break down. Joanne has supported institutions including Hofstra University, Georgia State University, and Abilene Christian University, helping teams turn operational overwhelm into documented workflows, clearer ownership, and practical systems they can actually use. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Writing an RFP can feel overwhelming, especially when you're tasked with creating one for the first time. In this episode of Confessions of a Higher Ed CMO, Jaime Hunt sits down with Louis Miller to demystify the RFP process and share practical advice for higher education marketers navigating agency partnerships, procurement requirements, and major marketing investments. Drawing on years of experience from both the campus and agency sides, they explore what separates effective RFPs from frustrating ones, how institutions can attract stronger vendor responses, and why clarity around goals, timelines, and budgets leads to better outcomes. Whether you're preparing for a website redesign, brand refresh, media campaign, or another strategic initiative, this conversation offers actionable guidance for creating RFPs that drive real results. Guest Name: Louis Miller, Executive Partner, Electric Kite Guest Social: https://www.linkedin.com/in/louismiller/ Guest Bio: Louis Miller is an Executive Partner at Electric Kite, a full-service creative marketing agency specializing in helping higher ed partners tell their stories in engaging ways. He is also General Manager of Volt, where higher ed marketers go to sharpen their skills to be the force that pushes their institutions forward. . He has worked with partners from the Ivy League to K12 and everything in between. Prior to his current roles, Louis held marketing and digital strategy roles at Comcast and Audible.com. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Eden Bloss, Chief Marketing Officer at UNC Asheville, to explore how faculty thought leadership can strengthen institutional brand, reputation, and visibility. Together, they discuss why faculty experts are one of higher education’s most powerful storytelling assets, especially when their research and expertise connect to timely conversations in the media, on LinkedIn, and across digital channels. Guest Name: Eden Bloss, Chief Marketing Officer, UNC Asheville Guest Social: https://www.linkedin.com/in/eden-bloss-46a796ba/  Guest Bio: Eden brings more than two decades of experience in strategic marketing communications to UNC Asheville in both corporate and agency settings, as well as a depth of experience in higher education within the UNC System. As Associate Vice Chancellor for Communications at UNC Greensboro, she led a team of communications professionals – editorial writers, social media managers, multimedia specialists, in addition to a group of cross-functional communicators across the university’s schools and programs. With expertise in crisis communication, brand and image development, media relations, website development, strategic and celebrity partnerships, brand ambassadors and community and government relations, Eden has a proven track record for developing collaborative relationships, creating a positive and productive team culture with a commitment to delivering results that exceed expectations. She is on the Board of Directors for PublicEd Works, a non-partisan 501(c)(3) charitable organization that focuses on increasing residents’ knowledge of public education in North Carolina, a CASE Awards Circle of Excellence Judge, Women in Leadership and PRSSA mentor. An avid runner, she has completed multiple marathons, including Boston and Marine Corps, and enjoys hiking across national parks – Big Bend, Yellowstone and the Grand Tetons are recent favorites. She is married with two adult children. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for ad

Jaime Hunt sits down with Abbigail Tumpey, Vice President for Institute Communications at Georgia Tech, to unpack how AI in higher education is reshaping the future of enrollment marketing, communications strategy, and institutional leadership. From synthetic audience testing to AI-powered workflow optimization, Abbigail shares how Georgia Tech is embedding artificial intelligence into the fabric of its communications culture. The conversation explores what it actually looks like to operationalize AI across a university marketing team — not just experiment with it. If you’re wondering how higher education marketers can move beyond AI hype and start building smarter systems, this episode offers one of the most practical and visionary conversations in higher education podcasts today. Guest Name: Abbigail Tumpey, Vice President for Institute Communications at the Georgia Institute of Technology Guest Social: LinkedIn Guest Bio: Abbigail Tumpey is the vice president for Institute Communications at the Georgia Institute of Technology, where she leads the Institute’s marketing and communications strategy. As Chief Communications Officer, she oversees brand and reputation management across media relations, events, research communications, marketing and internal communications, executive communications, creative services, and digital strategy. Prior to joining Georgia Tech, Abbigail spent 25 years at the Centers for Disease Control and Prevention (CDC), including 21 years in senior communication leadership roles. She served as head of communications from March 2021 to March 2022, overseeing the agency’s communication efforts during the COVID-19 emergency response. In that role, she reimagined CDC’s communications function and led the agency’s largest communications reorganization in more than a decade.  During her tenure at CDC, Abbigail expanded clinical outreach capacity and built public-private partnerships and coalitions that advanced patient safety and public health initiatives. She spearheaded numerous national and international campaigns, including serving as one of the founders of the World Rabies Day initiative in 2007 and overseeing CDC’s antibiotic resistance communications from 2009–2016. She also played lead communication roles during major outbreak responses, including the 2012 multistate fungal meningitis outbreak, the 2014–2015 Ebola outbreak, the COVID-19 pandemic, and the 2023 mpox response. In 2016, Abbigail was named one of 36 Champions of PR by PR Week magazine for their inaugural Hall of Femme. In 2021, she was recognized as a PRWeek Health Influencer for shaping the national dialogue around the COVID response, vaccine distribution, booster efforts, and improving health outcomes. Abbigail earned a Bachelor of Science from Michigan S

Jaime Hunt sits down with Shane Baglini, Executive Director of Marketing and Branding at William & Mary, to unpack one of higher ed’s most persistent myths: that marketers from small institutions are somehow less qualified than their counterparts at large universities. This episode dives into how working in under-resourced environments actually sharpens leadership, fuels innovation, and builds resilience. Together, Jaime and Shane challenge outdated hiring biases and offer a compelling case for why “small shop” experience is a competitive advantage in enrollment marketing. Guest Name: Shane Baglini, executive director of marketing and branding at William & Mary Guest Social: https://www.linkedin.com/in/shanebaglini Guest Bio: Shane Baglini serves as executive director of marketing and branding at William & Mary, where he oversees the strategic planning and execution of the University's integrated marketing, multimedia, and creative teams’ efforts to create and sustain a comprehensive brand and marketing strategy for William & Mary, strengthening enrollment, advancement and institutional reputation for America's first university.  With a decade of experience in higher education, his background spans enrollment marketing, brand and creative strategy, digital transformation, and more. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Guest Name: Justin M. Bell, Vice President for Marketing and Communications, Fordham University Guest Social: https://www.linkedin.com/in/justinmichaelbell Guest Bio: Justin M. Bell joined Fordham in August 2023 as the University’s inaugural vice president for marketing and communications. As vice president, he leads Fordham’s central marketing and communications division in strengthening Fordham’s brand awareness, increasing enrollment, and elevating Fordham’s unique story to enhance reputation across audiences. Prior to joining Fordham, Bell served as associate vice president for brand marketing at The Ohio State University, leading an organization accountable for growing and protecting the Ohio State brand while driving choice through top-of-funnel marketing strategies across owned, earned, and paid media. Bell also established Scarlet Studio, Ohio State’s in-house marketing and communications agency, charged with developing campaigns and executing brand-building projects on behalf of colleges and units across the institution. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Dr. Allison Steinke to unpack what it really takes to build a believable brand in higher education. Drawing from research with CMOs and Gen Z audiences, Steinke introduces a practical framework for brand believability rooted in authenticity, consistency, and emotional connection. The episode challenges traditional enrollment marketing approaches and reframes branding as a co-created, institution-wide effort. If you’re navigating trust, differentiation, or AI in higher ed marketing, this conversation is a must-listen. Guest Name: Allison Steinke, Teaching Assistant Professor at the University of Minnesota’s Hubbard School of Journalism and Mass Communication and author of Brand Thinking: Building Brands You Can Believe In Guest Social: https://www.linkedin.com/in/ajsteinkephd/ Guest Bio: An award-winning scholar with industry experience as a blogger, magazine editor, and social media consultant, Dr. Allison Steinke bridges the gap between high-level brand theory and real-world execution. As a Teaching Assistant Professor at the University of Minnesota’s Hubbard School of Journalism and Mass Communication, she equips and empowers thousands of future leaders through courses on brand management and digital storytelling. A prolific creator, she published an internationally acclaimed dissertation on solutions journalism, has authored 100+ blog posts and journalistic articles, and recently published a definitive book, Brand Thinking: Building Brands You Can Believe In. From managing global research projects to facilitating a 2009 Justin Bieber meet-and-greet, her career is defined by influential narratives. Brand Thinking: Building Brands You Can Believe In: https://www.bloomsbury.com/us/brand-thinking-9798765160831/ - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with higher education journalist and bestselling author Jeff Selingo to unpack insights from his newest book, Dream School: Finding the College That’s Right for You. Drawing from two years of research—including surveys of more than 3,000 parents—Selingo explains how families are redefining what makes a “good college.” The conversation explores the evolving role of prestige, the growing importance of outcomes and ROI, and what enrollment marketers must understand about parents, counselors, and the modern college search process. For higher ed professionals, this episode is a powerful lens into the shifting expectations shaping enrollment marketing today. Guest Name: Jeff Selingo, The New York Times bestselling author of Dream School: Finding the College That's Right for You and Who Gets In and Why: A Year Inside College Admissions Guest Social: https://www.linkedin.com/in/jeffselingo/ Guest Bio: Jeff Selingo has written about colleges and universities for more than 25 years and is a New York Times bestselling author of four books. His latest, Dream School: Finding the College That’s Right for You (September 2025), draws on more than two years of research and a survey of some 3,000 parents to give families permission to think more broadly about what signals a “good” college and then the tools to discover their dream school. He is also the author of Who Gets In & Why: A Year Inside College Admissions, named one of the New York Times’s 100 Notable Books of the Year in 2020. A regular contributor to The Atlantic, The New York Times, and The Wall Street Journal, Jeff is a special advisor to the president and professor of practice at Arizona State University. He writes the biweekly newsletter Next and co-hosts the podcast Future U. He lives near Washington, D.C., with his family. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Jason Smith, Founder and Managing Director of OHO, to unpack how AI in higher education is fundamentally changing the way students search for colleges. As AI tools like ChatGPT and Gemini increasingly shape the student journey, institutions must rethink their approach to SEO for higher education and digital visibility. Jason introduces OHO’s new AI Visibility Scorecard and shares eye-opening insights into where AI models pull information from—and why that matters for enrollment marketers. This conversation challenges higher ed leaders to move beyond traditional search strategies and prepare for an AI-driven future of student recruitment. Guest Name: Jason Smith, Founder and Managing Director of OHO Guest Social: https://www.linkedin.com/in/jasonsmith1/ Guest Bio: Jason is the Founder and Managing Director of OHO, a leading digital agency dedicated to higher education. For over 20 years, he has led a team of strategists, designers, UX researchers, marketers, and developers who help colleges and universities solve complex digital challenges—from launching major websites to driving enrollment through digital marketing.  A former designer and creative director, Jason brings a deep appreciation for how storytelling, design, and technology can work together to reach the right audiences and move institutions forward. He’s worked with 37 of the top 100 U.S. colleges and universities, guiding leaders through projects that clarify their goals, connect with users, and elevate their digital presence.  Endlessly curious and always inventing, Jason is currently digging deep into how to increase AI visibility for colleges and universities so that they can reach prospective students. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Jennifer Umberger, VP and Chief Marketing & Communications Officer at Kettering University. They unpack what it really takes to break out of higher ed’s “sea of sameness” and build an enrollment marketing engine that actually moves the needle. Jennifer shares how Kettering’s distinct co-op model became the center of a sharper brand story—and how tight alignment between marketing and enrollment helped drive major growth. If you’re looking for a marketing strategy for student recruitment that’s built for today’s expectations (ROI, outcomes, and relevance), this one’s a must-listen.Guest Name: Jennifer Umberger, Vice President and Chief Marketing and Communications Officer, Kettering UniversityGuest Social: https://www.linkedin.com/in/jenniferumberger/Guest Bio: Jennifer Umberger joined Kettering University in February 2023. As the University’s Vice President and Chief Marketing and Communications Officer, Jennifer leads Kettering University’s brand strategy, focused on awareness, enrollment marketing, and thought leadership to increase visibility and support for Kettering’s mission, vision, and Pillars of Success. She oversees the University’s web and digital strategy, social media, creative production, advertising, enrollment marketing, public relations, media relations, and the University Magazine. She is a member of the President’s Cabinet.Jennifer has more than two decades of marketing and communications experience, most recently at Commonwealth University of Pennsylvania (formerly Bloomsburg, Lock Haven, and Mansfield Universities), where she served as Associate Vice President of Marketing and Communications and Chief Marketing and Communications Officer. In that role, she oversaw executive communications, enrollment marketing, university marketing and brand management, strategic communications, media relations, and athletic communications and marketing. She was also the strategic communications lead in partnership with Pennsylvania's State System of Higher Education.Jennifer earned a Bachelor’s degree in History with a concentration in Mass Communication and an emphasis in Public Relations from Albion College, as well as a Master of Business Administration from Augsburg University.She is a member of the American Marketing Association and serves as Vice President of the board of directors for CUPRAP, a professional community dedicated to advancing higher education marketing and communications. Jennifer also serves nationally on the Committee on Leadership for Alpha Xi Delta, a women’s fraternity of which she is a member. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/Jaim

Jaime Hunt is joined by Clara Schwager, Director of Institutional and Advancement Marketing at Johnson & Wales University, for a much-needed conversation on the evolution of alumni magazines. Clara shares the behind-the-scenes story of a major redesign of JWU’s alumni magazine—one that transforms the publication from a static print piece into a dynamic, multi-channel storytelling engine. If you're still treating your alumni magazine like a mailbox-only moment, this is your wake-up call.Guest Name: Clara Schwager, Director of Institutional and Advancement Marketing at Johnson & Wales UniversityGuest Social: https://www.linkedin.com/in/clara-schwager/Guest Bio: Clara Schwager is the Director of Institutional & Advancement Marketing at Johnson & Wales University and a strategic higher education marketing and communications leader committed to the transformative impact of education on individuals and communities. She specializes in crafting narratives that advance institutional priorities, strengthen brand reputation, and inspire connection.With 15 years of experience across higher education, agency, nonprofit, and corporate environments, Clara brings deep expertise in developing and executing strategic marketing campaigns. A creative and playful thinker, she excels at leading cross-functional teams, bridging organizational silos, and building marketing and communications initiatives that expand institutional reach and impact.When she's not hunched over the keyboard, she's trying her best at Olympic and Power weightlifting. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt welcomes Adam Stoltz, Director of Enrollment Marketing at the University of Idaho, for a candid conversation on one of higher ed’s toughest challenges: marketing academic programs in a decentralized, siloed environment. From tackling the “order taker” mentality to building partnerships between colleges, admissions, and marketing teams, Adam shares how he’s helped bridge institutional gaps to drive strategic enrollment growth. If you’ve ever felt stuck translating institutional priorities into student-centric campaigns, this episode is packed with the real talk and actionable strategies you need.Guest Name: Adam Stolz, Director of Enrollment Marketing, University of IdahoGuest Social: https://www.linkedin.com/in/adamstoltz/Guest Bio: With over two decades of experience in higher education marketing and enrollment management, Adam Stolz holds an Ed.D. in higher education administration from Saint Louis University, a bachelor's degree in arts management with a minor in computer science, and a master's degree in organizational leadership and management. His career includes progressive leadership roles across diverse university settings—private, public, land-grant, flagship, and the largest state system in the country. He has received multiple marketing awards for his work, with expertise in CRM strategy, and he also serves as a higher education consultant. Currently, he is the Director of Enrollment Marketing at the University of Idaho, where he is part of the university’s marketing team, reporting to the Chief Marketing Officer, and embedded with the Vice Provost for Strategic Enrollment Management.  - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Kelly Hiller, Chief Marketing Officer at Purdue University, to explore a revolutionary idea: integrating soft skills into performance management. Hiller shares how Purdue's Brand Studio is not only delivering exceptional marketing but also cultivating a high-performing, emotionally intelligent team culture. This episode is a must-listen for higher ed marketers looking to future-proof their teams and foster stronger leadership pipelines.Guest Name: Kelly Hiller, Chief Marketing Officer, Purdue UniversityGuest Social: www.linkedin.com/in/kelly-hillerGuest Bio: Kelly Hiller serves as the Chief Marketing Officer at Purdue University, where she has the honor of leading a dynamic team of professionals dedicated to elevating the Purdue brand. As an in-house agency, Purdue Brand Studio crafts compelling content that not only drives demand but also promotes and protects Purdue. Kelly has been working at Purdue since January 2005, when she joined the university’s marketing department as communications coordinator. In 2008 she transitioned to the Purdue Alumni Association, where she managed the communications team and oversaw production of Purdue Alumnus magazine. These roles laid the foundation for her later accomplishments, including leading the Giant Leaps Campaign during Purdue's 150th anniversary, which launched at Homecoming 2018 and concluded at Homecoming 2019. This experience remains a career highlight for her. Known for her ability to remain strong yet flexible amid the winds of chaotic change, she finds daily inspiration in the words "Nevertheless She Persisted," which she had tattooed on her wrist as a reminder to take a deep breath and focus on finding solutions in tough situations. Passionate about small-town revitalization, Kelly serves on the school board in her hometown of Attica, Indiana. As a proud mom of four, Kelly's dedication extends to her family. She enjoys spending quality time with her loved ones and supporting various community events. Kelly values the close-knit, supportive atmosphere within her team, where egos are checked at the door and successes are shared. For Kelly, leading at Purdue is not just a job but a family endeavor, where hard work is balanced with fun and care for one another.   - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for

In this episode of Confessions of a Higher Ed CMO, host Jaime Hunt sits down with Jen Brock, Vice President for Marketing and Communications at Mount Holyoke College. Together, they explore the evolving role of marketing leaders in higher ed during politically charged times, what it means to be radically mission-driven, and how inclusive, gender-diverse institutions like Mount Holyoke navigate a fraught national landscape. Brock shares candid insights on balancing bold storytelling with institutional responsibility—and why staying true to your values is non-negotiable in today’s higher ed climate.Guest Name: Jen Brock, Vice President for Marketing and Communications, Mount Holyoke CollegeGuest Social: https://www.linkedin.com/in/jenbrock/Guest Bio: Jen Brock is Vice President for Marketing and Communications at Mount Holyoke College, a trailblazing institution that champions gender diversity and women’s leadership. She has dedicated her career to advancing mission-driven institutions through inclusive, strategic storytelling, holding communications leadership roles in higher education and K-12 schools (public and private). Deeply committed to equity and education, Jen frequently presents about her family’s experience in the Japanese American incarceration camps of WWII. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Meaghan Milliorn, Senior Director of Web Strategy and Operations at the University of Arkansas at Little Rock, to unpack the web redesign process that earned national recognition. From overhauling outdated pages to building authentic buy-in through internal communications, Meaghan shares how a multi-year strategy helped UA Little Rock redefine its web presence—without losing the campus community along the way. If you're staring down the barrel of a major website overhaul, this episode is a must-listen.Guest Name: Meaghan Milliorn, Senior Director of Web Strategy at the University of Arkansas at Little RockGuest Social: https://www.linkedin.com/in/meaghan-milliorn-fikes/Guest Bio: Meaghan Milliorn has worked at the University of Arkansas at Little Rock for 16 years and serves as the Senior Director of Web Strategy and Operations. She and her team are responsible for overseeing the university website, its strategic focus, and ensuring it meets the needs of future and current students. In 2025, she led the successful launch of the redesigned university website. She earned her degree in mass communication from UA Little Rock and is actively involved with Digital Collegium and its annual conference. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Tamalyn Powell, SVP of Higher Education at BVK, to discuss the groundbreaking national campaign Proud Sponsor of America at Its Best. Designed to reshape public perception around the value of higher education, this initiative tackles rising skepticism head-on. Through data-driven messaging and a non-partisan approach, this campaign offers marketing leaders a powerful tool to advocate for higher ed’s relevance and societal impact. If you’re wondering how to counter declining trust in higher ed and drive collective impact, this episode is a must-listen.Guest Name: Tam Powell, Senior Vice President, BVKGuest Social: https://www.linkedin.com/in/tamalyn-powell-850a323/Guest Bio: Tam focuses her efforts on how she and the higher education team can help clients break through the clutter. Tam is an expert in brand positioning and is responsible for all aspects of marketing, communications, planning and strategy on behalf of BVK’s broad portfolio of higher education clients across the country. As BVK’s higher education brand champion, her latest endeavor  - in partnership with BVK’s non-profit sister agency Serve Marketing - is producing and launching a national campaign highlight the impact of higher education in the United States to combat the negative narrative around the value of college. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Joseph Brennan, Vice President for Communications and Marketing at Montclair State University, for a raw and riveting conversation on what it really means to counsel a university president. With over three decades in higher ed and experience advising 13 university presidents, Brennan shares how the role of CMO has evolved from tactician to trusted strategic advisor—and why communication professionals must develop executive presence, business fluency, and emotional intelligence to lead in today’s high-pressure environment.Guest Name: Joseph A. Brennan, Vice President for Marketing and Communications, Montclair State UniversityGuest Social: https://www.linkedin.com/in/drjoebrennan/Guest Bio: Joseph A. Brennan is Vice President for Communications & Marketing at Montclair State University, where he's proven that authentic storytelling works. He and his team have built a warm and genuine brand and brought it to life with narratives delivered across paid, earned, social and owned media, and designed innovative, data-driven campaigns that produced ROAS of nearly 7 to 1. Their award winning work has contributed to record enrollment for 4 successive years. Over three decades as a higher education communications and marketing executive, Joe has learned to put people first, because when team members feel seen and respected, they produce outstanding results. He's counseled 13 presidents, navigated major crises from international social media incidents to nationally publicized controversies, and directed high profile statewide campaigns to influence higher education policy in two states, but he's equally passionate about the quieter daily work of building teams where people want to stay and grow. His leadership philosophy? Treat mistakes as learning opportunities, not firing offenses. Create psychological safety so that innovation can flourish. Use humor appropriately. Show up as a whole human being, not just a job title. Meet people where they are, not where you think they should be. This approach extends beyond the office. Joe is a registered yoga teacher and meditation guide who believes mindfulness practices make leaders more effective, not less focused. He's currently earning his executive coaching certification, building on years of mentoring colleagues through career transitions and workplace challenges. Joe's mission is simple: help leaders create workplaces where talented people thrive, not just survive. When people feel valued and supported, everything else gets better. He's authored nearly 20 articles, been elected to the PRSA College of Fellows, and won national awards for "public relations campaign of the year" and "best website overhaul." - - - -Connect With Our Host:Jaime Hunthttps://www.l

Jaime sits down with Jenny Li Fowler, host of Confessions of a Higher Ed Social Media Manager, for a no-holds-barred conversation packed with hot takes on higher education marketing, leadership dysfunction, and the systemic cultural habits holding institutions back. Drawing from decades of experience, Jaime and Jenny bring a sharp, refreshingly honest lens to some of higher ed’s most persistent challenges—from siloed departments and underfunded marketing teams to presidents chasing prestige at the expense of authenticity. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt chats with Justin Bouldt, Assistant Director of Admissions at the University of Nevada, Reno, about an innovative yield-boosting initiative—the College Town Pass. Designed to enhance campus visits by giving prospective students a curated way to explore the city of Reno and nearby Lake Tahoe, the College Town Pass has delivered impressive results, including a 74% yield rate among users. Tune in to hear how a Pokémon Go-inspired concept turned into a high-impact enrollment marketing strategy.Guest Name: Justin Boult, Assistant Director of Admissions, University of Nevada, RenoGuest Social: linkedin.com/in/justinbouldt/Guest Bio: Justin Boult is the assistant director of admissions at the University of Nevada, Reno. He earned both of his degrees – a bachelor of business and a master’s in educational leadership at UNR. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this energizing episode of Confessions of a Higher Ed CMO, host Jaime Hunt sits down with Brandy Kift, AVP of Marketing Strategy at Bucknell University, to unpack how her team has successfully broken down the silos between marketing and admissions. Brandy shares the inside story of how Bucknell transformed their approach to enrollment marketing by fostering mutual trust, aligning content strategy with recruitment goals, and leveraging data and AI for meaningful student engagement. If you're searching for strategies to build better collaboration across departments and increase application numbers, this is a must-listen.Guest Name: Brandy Kift, Assistant Vice President of Marketing Strategy at Bucknell UniversityGuest Social: www.linkedin.com/in/brandykiftGuest Bio: Brandy Kift is an accomplished marketing strategist with more than two decades of experience spanning healthcare, K-12 software, and higher education. As Assistant Vice President of Marketing Strategy at Bucknell University, Brandy leverages her extensive background to lead innovative initiatives in branding, reputation building, and recruitment marketing. During her six years at Bucknell, she has cultivated a talented team of marketers and content creators whose work has contributed to record application numbers and earned national recognition. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Kerry Salerno, Chief Marketing and Communications Officer at Babson College, to explore the power of data-driven marketing. Together, they dive into how Kerry's team leverages impact reports and key performance indicators (KPIs) to align marketing strategies with institutional goals. From agile team structures to quarterly dashboards and annual reports, this episode is packed with insights on building a high-performance marketing culture. If you’ve ever struggled to quantify the impact of your marketing work—or convince leadership it matters—this episode is a must-listen.Guest Name: Kerry Salerno, Vice President and Chief Marketing and Communications Officer, Babson CollegeGuest Social: https://www.linkedin.com/in/kerrysalerno/Guest Bio: Kerry Salerno serves as Babson College’s Chief Marketing and Communications Officer, overseeing brand, reputation and enrollment marketing and communication strategies. She is responsible for building brand awareness, engagement, adoption, and advocacy for the institution and each of its revenue generating programs, as well as overseeing institutional communications strategies. Prior to Babson, Kerry was at Northeastern University where she served in a variety of roles related to enrollment marketing and communications, most recently as Vice President of Enrollment, Marking and Recruitment for the Northeastern University Professional Advancement Network. Kerry received her B.S. in Marketing and her M.B.A from Bentley University. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

‍In this episode of Confessions of a Higher Ed CMO, host Jaime Hunt sits down with Anne Peters, Chief Marketing and Communications Officer at UTSA, to explore what it really means to “raise the profile” of a university. Spoiler alert: it’s not just about rankings. From community-driven branding campaigns to strategic data storytelling, Anne shares a wealth of insights on how institutions of any size can authentically build visibility and credibility. Whether your campus has a football program, a medical school, or neither, this conversation is packed with actionable ideas for enrollment marketers. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt welcomes back data strategist and higher ed consultant Joshua Dodson for a candid and practical discussion on data analytics in higher education. From redefining what makes data “good” to debunking common misinterpretations in marketing reports, this episode is a must-listen for anyone looking to better leverage data for enrollment and institutional strategy. The duo also explores the democratizing power of AI in data analysis, offering actionable tips on how even resource-constrained teams can get smarter with their data starting today.Guest Name: Joshua Dodson, CEO and consultant at Honed ConsultingGuest Social: https://www.linkedin.com/in/joshuadodson/Guest Bio: Joshua Dodson is a strategic marketing leader who knows higher education inside and out. With nearly 20 years of experience, he brings a unique perspective from working both inside institutions and as an outside consultant helping universities transform their marketing approach.Joshua's career spans roles as an instructor, university AVP of digital marketing, web analytics strategist, and former Vice President of Marketing & Innovation at VisionPoint, where he led integrated marketing and web teams. He's known for consistently anticipating market trends, building consensus, and delivering measurable ROI on every project.His track record speaks for itself—Joshua has helped modernize enrollment and marketing programs at major institutions including Bentley University, where his work generated the most marketing-generated leads in the university's history, plus Southern New Hampshire University, Eastern Kentucky University, and Lincoln Memorial University.Beyond consulting, Joshua is a passionate educator and sought-after speaker who has delivered keynotes at national higher education marketing conferences and taught over 500 students as a faculty member with HigherEdExperts. He continues sharing his expertise through Dodson Academy (https://dodsonacademy.com), where he teaches professional development classes in marketing mix modeling, SEO, web analytics, and strategic marketing planning.As CEO and consultant at Honed Consulting (https://honed.agency), Joshua works across multiple industries but specializes in higher education and non-profit marketing, helping organizations strengthen their performance marketing capabilities. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podca

Jaime welcomes Camryn Simpson and Blake Mischley of MeetYourClass to break down insights from their newly released 2025 College Decision Playbook. The conversation dives deep into the shifting priorities of Gen Z students—from major-first decision-making to the critical importance of digital campus "vibes." If you're crafting a marketing strategy for student recruitment or aiming to improve yield, this is an episode you don’t want to miss.The 2025 College Decision Playbook: https://colleges.meetyourclass.com/resources/2025-college-decision-playbookGuest Names: Blake Mischley, Co-founder and CEO, MeetYourClassCamryn Simpson, Head of Community, MeetYourClassGuest Social: https://www.linkedin.com/in/camryn-simpson-1a9739194/https://www.linkedin.com/in/blake-mischley/Guest Bio: Blake Mischley is the Co-Founder and CEO of MeetYourClass, a platform helping students build community from application through move-in. A recent graduate of the University of Michigan with a degree in Computer Science, Blake has been building in the social media space since middle school—first through content creation and later by working with top digital creators.He launched MeetYourClass while still in college after recognizing a disconnect between how students engage on platforms like Instagram and other popular social media platforms and the tools available to enrollment teams that meet students where they are. Today, MeetYourClass has grown to over 600,000 students and 20+ university partners, driven entirely by organic student adoption.Camryn Simpson is the Head of Community at MeetYourClass, where she leads marketing, community strategy, and partner engagement across a growing network of higher education institutions. As the company’s first employee, she’s helped shape both sides of the platform—building authentic peer-to-peer communities that students want to join, while supporting institutional partners in tracking connections and community growth, and embedding social communities more naturally into their enrollment strategies.Camryn graduated from the University of Pittsburgh in 2022 with a degree in Marketing. Prior to joining MeetYourClass, she built her marketing and community expertise through roles at companies like American Eagle Outfitters and Bumble—gaining hands-on experience creating authentic connections and engaging modern audiences. She’s passionate about designing student experiences that feel personal and relevant, and bringing more empathy, transparency, and creativity into higher education marketing.  - - - -Connect With Our Host:Jaime Hunt<a

In this episode of Confessions of a Higher Ed CMO, host Jaime Hunt sits down with Nikki Ferrell, Associate Director of Online Enrollment Marketing and Communications at Miami University, to explore how higher education institutions can adopt AI ethically and intentionally. They reflect on past tech disruptions—like the chaotic rollout of university websites and social media—and offer strategies to prevent similar pitfalls with AI. Nikki shares how Miami University is proactively building a responsible, inclusive AI implementation framework grounded in transparency and ongoing education. Whether you're just starting to think about AI or already experimenting with tools, this episode is packed with practical advice.Guest Name: Nikki Ferrell, Associate Director of Online Enrollment Marketing and Communications at Miami UniversityGuest Social: https://www.linkedin.com/in/nferrell/Guest Bio: Nikki Ferrell is the Associate Director of Online Enrollment Marketing and Communications at Miami University, where she chairs a cross-departmental AI Steering Committee focused on research, policy, principles, and education. Inspired by her graduate work in composition and rhetoric, she champions ethical, transparent, and inclusive AI adoption across teams by fostering open dialogue, thoughtful experimentation, and ongoing learning. Nikki’s current focus is expanding staff training and educational resources to ensure Miami’s marketing practices evolve responsibly alongside the technology. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Confessions of a Higher Ed CMO, host Jaime Hunt sits down with Jeff Kallay, Senior Vice President of Enrollment Consulting at Echo Delta, to explore the often-overlooked role of parents in the college search and decision-making process. With experience consulting on over 300 college campuses, Jeff brings a unique and data-informed perspective on how institutions can better engage parents, families, and caregivers—not just during campus visits but throughout the student lifecycle. Tune in for a provocative conversation filled with actionable insights and storytelling that will change the way you think about parent engagement in higher ed.Guest Name: Jeff Kallay, Senior VP of Enrollment Consulting, Echo DeltaGuest Bio: Jeff Kallay is a nationally respected authority on campus visit experiences and student recruitment. Over the course of his career, he has worked with more than 300 college and university campuses across the country to create compelling visit experiences—the kind of experiences that align with strategic enrollment goals while also forging strong connections with best-fit students and their families. Jeff graduated from Lee College with a Bachelor of Science in 1986. Now, as Senior Vice President of Enrollment Consulting at Echo Delta, Jeff serves as an on-campus advisor and training facilitator, providing analysis, insights, and generational research to help our clients showcase themselves with authenticity and transparency. Outside of his agency responsibilities, Jeff remains an active thought leader in the higher education space and regularly commands speaking engagements at workshops and conferences nationwide. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Confessions of a Higher Ed CMO, host Jaime Hunt sits down with Mike Morris, Partner at the Ward Group, a leading executive search firm specializing in marketing and communications leadership roles. Together, they unpack how higher education marketers can position themselves for VP- and CMO-level roles—and how to build relationships with search firms that actually lead to job offers. This insightful conversation covers what presidents often misunderstand about the CMO role, how to craft a compelling resume, and why emotional intelligence may matter more than your title.Guest Name: Mike Morris, Director, The Ward GroupGuest Bio: Throughout Mike’s time at The Ward Group—a retained executive search firm that specializes functionally in marketing and communications leadership roles—he has focused primarily in the firm’s higher education portfolio. Working with presidents and search committees, from public research universities to liberal arts colleges and beyond, Mike brings a breadth of experience and insight to institutional partners across the country.Previously, Mike spent over a decade in higher education, namely college athletics recruiting. Working at schools such as Boston College, Harvard University, and Dartmouth College, he was heavily involved in the recruitment of prospective football student-athletes. In both college athletics and executive search, success is “all about the people.”Mike’s additional experience at TWG includes recruiting marketing and communications leaders for clients nationwide in categories like healthcare, financial services, and health tech.  For him, the natural synergy created by understanding clients’ values beyond the job description and getting to know candidates beyond the resume is the ultimate payoff. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Confessions of a Higher Ed CMO, host Jaime Hunt sits down with higher ed storyteller and communications strategist Kristin Hanson to unpack the strategic value of proactive storytelling. Together, they explore how colleges and universities can move from passive, transactional content to authentic, intentional narratives that deepen emotional connection, support enrollment and advancement goals, and highlight the real people behind the institution. If you're looking to elevate your storytelling game in higher education marketing, this conversation is your roadmap.Guest Name: Kristin Hanson, freelance writerGuest Bio: Kristin Hanson is an award-winning writer, editor, and communications strategist with 15+ years’ experience working with higher education institutions, independent schools, marketing firms, nonprofits, and businesses of all sizes. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt welcomes Dale Leatherwood, Chief Marketing Officer at Columbia Southern University, to explore one of the most pressing issues in higher ed today: the public’s shifting perception of the value of a college degree. Together, they dig into the real drivers behind skepticism—not the return, but the investment—and unpack how institutions can better align academic offerings, improve cost transparency, and reclaim the narrative around higher ed's true impact.Columbia Southern University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate, baccalaureate, masters, and doctorate degrees and certificates. Multiple factors, including prior experience, geography and degree field, affect career outcomes. CSU does not guarantee a job, promotion, salary increase, eligibility for a position, or other career growth.Guest Name: Dale Leatherwood, Chief Marketing Officer, Columbia Southern UniversityGuest Social: linkedin.com/in/daleleatherwoodGuest Bio: Dale Leatherwood is the Chief Marketing Officer for Columbia Southern University, and is in his 27th year of marketing and executive experience in training and higher education. Prior to joining Columbia Southern University, Dale was the vice president of brand, public relations and communications for American Public Education and was VP of marketing for Rasmussen University before its acquisition by APEI. During his extensive career, Dale has been a marketing executive for both colleges and higher-education focused marketing agencies, and has developed and led two online college campuses. In addition, he has served as a consultant with several universities on marketing and distance-learning initiatives while co-founding an education concierge firm serving working professionals seeking an online degree. Dale earned a bachelor’s degree in business administration with a concentration in marketing from Coker University and an MBA with a marketing concentration from Regis University. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our col

In this episode of Confessions of a Higher Ed CMO, host Jaime Hunt sits down with Collegis Education’s Dan Antonson to unpack how artificial intelligence is transforming the entire student lifecycle—from initial inquiry to post-graduation. The conversation dives deep into how AI is enabling smarter personalization, unlocking insights from previously untapped data, and helping institutions move beyond guesswork to strategic student support. Whether you’re grappling with summer melt or thinking about AI ethics in higher ed, this one’s worth a listen.Guest Name: Dan Antonson, Associate Vice President of Analytics & Technology Solutions, Collegis EducationGuest Social: https://www.linkedin.com/in/danantonson/Guest Bio: Dan Antonson helps higher education institutions leverage technology and analytics to tackle some of higher education's biggest challenges across the student lifecycle. Whether it is to grow and optimize enrollment or create a better learning experience, Dan has hands-on experience with higher education data and systems to drive meaningful use-cases that create real tangible impact. Dan has more than 15 years of experience in digital analytics, marketing attribution and measurement, and he has a Bachelor’s degree from the University of Minnesota. When he is not scribbling data and analytics systems on whiteboards, you’ll find him trying to stay upright on his mountain bike or tinkering with his home automation system (his robot lawn mower is his favorite gadget at the moment). - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this energizing episode of Confessions of a Higher Ed CMO, host Jaime Hunt chats with Daniel Andreani, Creative Director at Do Not Disturb, about the critical need for creative reinvention in higher education marketing. From dissecting branding stagnation to exploring the evolving role of AI in creativity, this conversation dives deep into how institutions can—and must—break free from outdated visuals and messaging to truly connect with today’s students. If you're feeling stuck in the same old admissions campaign loop, this one’s for you.Guest Name: Daniel Andreani, Chief Creative Officer, Do Not DisturbGuest Social: https://www.linkedin.com/in/danielandreani/Guest Bio: Daniel Andreani is a creative leader and brand strategist who thrives on building stellar teams and creating work that truly resonates. As founder of Do Not Disturb (donotdisturb.love), he brings a human-centric approach to campaigns that audiences actively seek out. His philosophy remains simple yet powerful: respect your audience through quality storytelling and flawless execution, an approach that consistently delivers measurable business results and ROI for his clients.Beyond crafting award-winning work for the beverage industry, consumer packaged goods, QSR, automotive and higher education clients, Dan embraces life's adventures, conquering marathons, cycling Centuries and GranFondos, mountain biking, playing hockey and battling through zombie apocalypses video games with his son. Full-on ADD and proud of it, so if he asks for your name twice, just roll with it. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Confessions of a Higher Ed CMO, Jaime Hunt sits down with leadership coach, author, and longtime friend Melissa Farmer Richards to unpack her new book, The 30-60-90 Day Handbook. The conversation dives deep into how new and seasoned leaders alike can thrive in higher ed by mastering the fundamentals of trust, credibility, and commitment—while navigating modern leadership challenges like burnout, crises, and emerging AI tools. Whether you're stepping into a VP role or eyeing leadership from your current position, this episode offers actionable strategies to lead with authenticity and resilience.The 30-60-90-Day Handbook: Checklists for Communications and Marketing Leaders in Higher EducationGuest Name: Melissa Richards, Founder and Principal, iMarketingMixGuest Socials: LinkedIn: http://www.linkedin.com/in/melissafarmerrichardsInstagram: https://www.instagram.com/imarketingmix/Bluesky Social: https://bsky.app/profile/melissarichards.bsky.socialGuest Bio: Principal and founder of iMarketingMix LLC, Melissa Farmer Richards, MPA, APR is an author, teacher, consultant, facilitator, and leadership coach. Dubbed The Checklist Guru™, she authors The Weekly Leadership Checklist™ and designed The Three Fundamentals of Leadership™ proprietary coaching curriculum.Melissa’s 32-year career spans corporate industry, technology, small business start-ups, nonprofits, and higher education administration. She has held senior positions at start-up software companies and global technology organizations, and later led in such roles as chief of staff and vice president for communications, marketing, and enrollment, serving liberal arts colleges and a large public university. She also has founded two small businesses and co-founded two nonprofits, a children’s museum and a genetics research foundation.Melissa earned a Master of Public Administration at Virginia Tech and a Bachelor of Arts at the University of Virginia. She also achieved the Accreditation in Public Relations credential and the Association of Governing Boards Board Professional Certificate. Having led award-winning creative teams, she was nominated for the American Marketing Association Nonprofit Marketer of the Year 2022 and named one of 30 Vice Presidents to Follow in 2018 by Leadership in the Digital Age.A natural public speaker and experienced writer, Melissa has spoken at dozens of national conferences and authored more than 100 papers and articles. Her first book, “The 30-60-90 Day Handbook: Check

Jaime Hunt sits down with Ellen Whitlock Baker — executive coach, leadership consultant, and founder of EWB Coaching — for a candid, no-holds-barred conversation on what truly makes a good leader in higher education. They tackle toxic workplace norms, explore the role of empathy in leadership, and dig into how AI and generational shifts are reshaping leadership expectations. If you're rethinking what it means to lead well in this evolving higher ed landscape, this is your blueprint.Guest Name: Ellen Whitlock Baker, Wwner and Principal, EWB CoachingGuest Social: https://www.linkedin.com/in/ellenwhitlockbaker/Guest Bio: Ellen Whitlock Baker is an executive coach, speaker, and leadership consultant who is passionate about challenging outdated workplace norms to create a more equitable, healthier work culture for all. A seasoned Advancement leader, Ellen has held leadership positions in alumni engagement at the University of Washington and Seattle University, and is active with CASE, most recently serving on the CASE Alumni Commission. Ellen is an Associate Certified Coach with the International Coaching Federation and received her coaching certification through the Hudson Institute in Santa Barbara, CA. She is also a certified Everything DiSC practitioner. As the owner and principal of EWB Coaching, Ellen supports individual and team clients in managing transition, building healthy teams, getting unstuck, and setting boundaries that protect well-being. She speaks and writes about how to set boundaries to prevent burnout and how to get past resistance to change and move into action, among other topics. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Cristina Lopez Yakimenko, marketing director at Florida International University’s Chapman Graduate School of Business, to explore the advantages of managing enrollment marketing entirely in-house. Cristina shares how her small but mighty team generates millions in ad spend, executes content marketing strategies, and drives enrollment growth—all without the help of an external agency. She also reveals how leveraging AI, optimizing real-time data, and fostering close collaboration with recruiters has been a game-changer. If you're curious about bringing digital marketing in-house or simply want to optimize your current strategy, this episode is packed with actionable insights.Guest Name: Cristina Lopez Yakimenko, Associate Director of Marketing & Analytics, Florida International University Chapman Graduate School of BusinessGuest Social: https://www.linkedin.com/in/cristinaly/Guest Bio: Cristina is a dynamic marketing leader and computer engineer with over a decade of experience in marketing, analytics, and web application development. As the Associate Director of Marketing & Analytics at the Chapman Graduate School of Business at Florida International University (FIU), she oversees the marketing strategy for more than 25 graduate programs, driving growth through data-driven, omnichannel campaigns.With a background in web applications development, Cristina integrates technology with marketing to enhance user experience, optimize digital strategies, and streamline analytics. She is passionate about customer journeys, marketing research, and content creation, leveraging her expertise to create impactful marketing solutions.Cristina holds a Master of Science in Marketing from Florida International University and a Bachelor's Degree in Computer Engineering from Technological University of Havana (CUJAE). Fluent in four languages, she brings a global perspective to her work, combining technical proficiency with strategic marketing leadership to elevate FIU’s graduate programs. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about

Social mobility is a defining mission for many regional public universities, but what does it take to truly move the needle? In this episode of Confessions of a Higher Ed CMO, host Jaime Hunt sits down with Ellen Neufeldt, President of Cal State San Marcos, to discuss how institutions can break down barriers for first-generation and underrepresented students. From innovative dual enrollment programs to rethinking enrollment marketing strategies, Neufeldt shares actionable insights on how universities can drive economic and social change.Guest Name: Ellen J. Neufeldt, President, California State University San MarcosGuest Social: https://www.linkedin.com/in/ellen-neufeldt/Guest Bio: Ellen J. Neufeldt was appointed CSU San Marcos’ fourth president in May 2019. She came to CSUSM from Old Dominion University (ODU) in Norfolk, Virginia, where she served as vice president of Student Engagement and Enrollment Services from 2011 until her appointment at CSUSM.​Before joining ODU, Neufeldt served as vice president of Student Affairs at Salisbury University, where she oversaw 15 offices and programs, including admissions, athletics and campus recreation, career services and student activities. Her higher education experience also includes serving as assistant vice chancellor for Student Development and dean of Student Life at the University of Tennessee at Chattanooga. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Brittney Westbrook to discuss the nuances of working with graphic designers and managing creative teams. They dive into the challenges of balancing creative freedom with strategic goals, the importance of giving actionable feedback, and how marketing leaders can foster stronger partnerships with designers. Whether you’re leading a creative team or collaborating with designers on marketing projects, this episode is packed with insights on how to improve workflows, enhance communication, and ultimately create more effective marketing materials.Key TakeawaysDesigners are strategic communicators, not just decorators. They translate complex messages into compelling visuals that align with marketing goals.A well-structured creative brief is essential. It should outline objectives, audience, required content, and deliverables while still allowing room for creative autonomy.Collaboration is key. Designers should be involved in project kickoff meetings and work closely with writers and strategists to ensure alignment.Provide specific and actionable feedback. Avoid vague statements like "make it pop" and instead focus on objectives, audience needs, and functionality.Respect designers' time and creative process. Avoid last-minute changes and ensure they have the bandwidth to do their best work.Break down silos within marketing teams. Encourage cross-functional collaboration to create more cohesive and impactful campaigns.Higher ed marketing should look beyond higher ed for inspiration. Drawing from consumer brands and other industries can help create fresher, more engaging designs.Why Do Designers Need a Creative Brief?Many marketing teams push back on creative briefs, seeing them as an unnecessary extra step. But as Brittney explains, a creative brief doesn’t have to be intimidating. It can be as simple as a well-organized email that outlines key details: the project’s objectives, target audience, timeline, required elements, and deliverables.Having a structured brief prevents last-minute surprises and ensures designers understand the strategy behind the project. For ongoing campaigns, creating an overarching creative brief that can be referenced for multiple pieces can save time while maintaining consistency.How Can Marketers Give Better Feedback to Designers?One of the biggest frustrations designers face is vague or unhelpful feedback. Instead of saying, “I don’t like it,” try to pinpoint why: Does the design meet the project’s goals? Does it align with the intended audience? Is there a functional issue with readability or layout?Brittney suggests starting with what works before addressing areas that need improvement. Ask open-ended questions about design choices, rather than dictating specific changes. And most importantly, remember that designers are professionals—trust their expertise while providi

In this episode of Confessions of a Higher Ed CMO, host Jaime Hunt sits down with enrollment marketing expert Will Patch to tackle a critical issue in higher education—summer melt. They explore the key reasons why admitted students fail to enroll in the fall and share actionable strategies to combat melt before it happens. From financial aid misunderstandings to social anxieties, they discuss how institutions can proactively support students and improve yield. If you’re looking for ways to refine your enrollment marketing and retention strategies, this conversation is packed with valuable insights.Key TakeawaysSummer melt is preventable—but strategies must start early, long before June.Financial barriers are a major cause of melt, especially for first-generation and low-income students. Clear, proactive financial aid communication is crucial.Social anxieties play a significant role—helping students feel a sense of belonging early can make a difference.Parents are key influencers—providing them with resources and guidance can help reinforce their student’s decision.A strong anti-melt communication flow should include personalized outreach, two-way conversations, and content that addresses student concerns.Mental health support is critical—institutions should ensure students know where and how to access resources.Data-driven strategies should guide enrollment marketing efforts, ensuring institutions focus on what truly moves the needle.What Is Summer Melt and Why Does It Happen?Summer melt refers to the phenomenon where students commit to a college (through a deposit or other means) but ultimately do not enroll in the fall. While some melt is inevitable, a large portion is preventable with the right strategies. The two biggest contributors to melt are financial challenges and social anxieties.Financially, many students and families realize too late that they are unable to afford the costs, or they misunderstand their financial aid package. Socially, students may feel uncertain about their ability to succeed, worry about fitting in, or struggle with the idea of leaving home. These fears can be exacerbated if they don’t feel connected to the institution before they arrive.Additionally, intentional melt has become more common, with students placing deposits at multiple institutions to keep their options open. This makes yield forecasting more difficult and further complicates enrollment strategies.How Can Institutions Reduce Summer Melt?1. Build Early Affinity and BelongingTo prevent summer melt, institutions must start fostering a sense of community early—before a student even deposits. Strategies include:Engaging students with faculty, staff, and current students through personalized outreach and virtual meetups.Encouraging early participation in campus events, online forums, and socia

In this lively episode of Confessions of a Higher Ed CMO, Jaime Hunt sits down with Robin Oliver, Vice President for Communications and Marketing at Ohio University, to discuss how creativity can break through the traditional boundaries of higher ed marketing. Robin shares the story behind Ohio University’s wildly successful "Name a Squirrel" campaign, her approach to fostering a culture of trust and creativity on her team, and the lessons she's learned about leading with boldness in an industry often bogged down by bureaucracy. If you're looking for inspiration to bring fresh, innovative thinking to your higher ed marketing strategy, this episode is a must-listen.Key TakeawaysA Creative Campaign Can Spark Engagement: Ohio University’s “Name a Squirrel” campaign turned a quirky idea into a fundraising phenomenon, raising over 140% of their goal by offering donors the chance to symbolically name campus squirrels.Hire for Creativity, Not Just Credentials: Robin emphasizes the value of looking beyond traditional higher ed resumes to hire talent that can think outside the box.Leadership Starts with Trust and Respect: Building an environment where team members feel safe to pitch bold ideas is essential for fostering innovation.Constraints Fuel Creativity: Limitations, like the inability to host in-person events during COVID, often drive some of the most ingenious marketing ideas.Eliminate the Fear of Failure: Most marketing risks aren’t life-or-death, so leaders need to encourage experimentation and focus on the potential for big wins.What Made the "Name a Squirrel" Campaign So Effective? Robin Oliver shares the origins of Ohio University’s lighthearted yet highly effective “Name a Squirrel” campaign. Ohio University’s Athens campus is known for its picturesque scenery, vibrant wildlife, and iconic squirrels, which became the stars of a social media-driven fundraising initiative. For a symbolic donation of $18.04 (the year of the university’s founding), alumni could name a campus squirrel. Creative touches like certificates and a cheeky FAQ page made the campaign even more engaging, and the initiative far exceeded its goals, bringing in over 1,000 gifts and inspiring repeat donations.This campaign wasn’t just a fundraising triumph; it showcased how humor, playfulness, and campus culture can be leveraged to connect with alumni. It also highlights the importance of low barriers to entry and targeted messaging for first-time donors.How Do You Build a Creative Team? Robin’s secret to fostering creativity starts with hiring the right people. Her decision to take a chance on a candidate with a non-traditional higher ed resume—Brooke Preston, a former satire writer—paid off in spades. Brooke’s unique background brought a fresh voice to Ohio University’s marketing efforts, including the witty copy that made the “Name a Sq

In this episode of Confessions of a Higher Ed CMO, Jaime Hunt sits down with Eric Hollenbeck from Washington State University’s Carson College of Business to unpack the findings of the 2024 Ethical Marketing Survey. This groundbreaking research highlights public perceptions of ethical practices in marketing, including AI usage, misinformation, and the need for transparency. Together, they discuss actionable strategies for higher education marketers to build trust, address generational differences, and navigate the evolving ethical landscape of marketing in the AI era.Key TakeawaysTransparency is Key: 76% of survey respondents believe organizations should disclose AI usage in marketing. Higher ed institutions should develop clear policies and openly communicate AI’s role in their processes.Generational Differences in AI Comfort: Millennials are more comfortable with AI due to its integration into their daily lives. Tailoring messaging about AI benefits based on generational values can improve trust.Ethical Marketing Drives Long-Term Success: Public sentiment favors transparency and ethical practices, making them essential for institutions aiming to build lasting credibility.Media Literacy is a Higher Ed Responsibility: With only 57% of survey respondents confident in identifying misinformation, higher ed institutions have a pivotal role in fostering media literacy among students and the public.Policy Development Matters: Institutions should establish, review, and communicate policies on ethical marketing and AI use to ensure trust and accountability.Episode SummaryWhat is the 2024 Ethical Marketing Survey? Eric Hollenbeck describes the 2024 Ethical Marketing Survey, which surveyed 1,000 Americans to gauge public opinions on AI, misinformation, influencer marketing, and brand ethics. The survey offers key insights into public expectations, revealing that transparency and honesty are critical for maintaining consumer trust.How Should Higher Ed Marketers Approach AI Transparency? One of the standout findings was that 76% of respondents believe organizations should disclose their use of AI in marketing. Eric suggests that higher ed marketers should proactively communicate their AI use, especially for tools like chatbots or AI-generated content. He emphasizes that transparency builds credibility and aligns with the public’s call for openness.Jaime and Eric also explore the nuanced question of what AI usage warrants disclosure. They agree that while everyday uses like brainstorming might not require transparency, AI-generated visuals or personalized student experiences should be openly communicated. This distinction ensures ethical practices without overwhelming audiences with unnecessary details.How Can Higher Ed Tailor Messaging Across Generations? The survey highlighted gene

Jaime Hunt speaks with Jenny Petty about a pressing issue few are discussing: the “Search Cliff.” While the “Demographic Cliff” has been a hot topic for years, the Search Cliff highlights a significant shift in the availability of prospective student data, fundamentally altering how higher education institutions attract and enroll students. Tune in as Jenny breaks down this emerging challenge, its implications, and strategies institutions can adopt to stay ahead of the curve.Key TakeawaysThe “Search Cliff” refers to the rapid decline in the availability of student data due to changing privacy laws and the shift to test-optional admissions policies.Name purchases, once a cornerstone of enrollment marketing, are yielding significantly fewer enrollments, dropping from 0.131% in 2019 to 0.043% in 2023.Institutions must pivot to focus on organic lead generation, content marketing, and paid media strategies to fill the funnel.Strong collaboration between MarCom and enrollment management teams is essential for addressing these challenges effectively.The future of higher education marketing will demand creative, technology-driven solutions, including leveraging AI and exploring new engagement strategies.What is the Search Cliff, and How Does it Differ From the Demographic Cliff? The Search Cliff represents a dramatic reduction in the availability of prospective student names for purchase. This trend is driven by shifting privacy laws and the widespread adoption of test-optional policies during COVID-19. Unlike the well-documented Demographic Cliff, which focuses on population decline, the Search Cliff underscores the limitations of traditional name-buying practices. These changes threaten to disrupt enrollment marketing strategies reliant on purchased names to drive funnel growth.Why is the Search Cliff Happening Now? Jenny explains that privacy laws in over 20 states are restricting access to student data, while the move to test-optional admissions has further limited name availability. Institutions that once relied on buying large lists of prospective student names to fuel enrollment pipelines are seeing diminishing returns. For example, the yield rate for purchased names has plummeted by 56%, making traditional tactics increasingly unsustainable.How Can Higher Education Marketers Adapt? Jenny offers several solutions to address the Search Cliff:Invest in Inbound Marketing: Organic lead generation through blogs, white papers, and gated content can create a steady pipeline of interest over time.Shift to Paid Media and Social Advertising: Institutions must build robust paid advertising strategies to compete in an increasingly crowded digital space.Leverage AI Tools: AI-powered technologies, such as virtual recruiters and chatbots, can enhance student engagement and stream

In this episode of the Higher Ed CMO Podcast, host Jaime Hunt welcomes Jennifer Lonchar, founder of Ambio, to explore the transformative potential of Performance TV for higher education marketing. Jennifer breaks down how this technology provides the reach of traditional TV with the precision of digital advertising, delivering measurable ROI and enabling schools to craft highly targeted campaigns. From personalized storytelling to integrating AI for advanced analytics, this episode is packed with actionable insights for enrollment marketers, advancement professionals, and beyond.Key TakeawaysPerformance TV bridges the gap between traditional TV's wide reach and digital advertising's precise targeting and ROI measurement.Household ID technology ensures ethical and accurate targeting without relying on personal data.Schools can track and optimize campaigns based on how audiences respond, ensuring data-driven decisions.Empathy-driven messaging—tailored commercials for each stage of the student journey—creates a transformative connection with prospective students.Performance TV can complement traditional channels, enhancing email engagement and boosting overall campaign effectiveness.What is Performance TV? Jennifer Lonchar introduces Performance TV as a game-changer in higher ed marketing. Unlike traditional streaming ads, Performance TV combines the broad reach of television with the precision and measurability of digital advertising. Using Household ID technology, this tool allows marketers to reach specific audiences—students and parents—while respecting privacy by avoiding personal identifiable information (PII).Performance TV makes it possible to measure ROI with clarity. Schools can track behaviors, such as how many users visit the admissions page or complete an application after seeing a commercial, providing actionable insights for optimizing campaigns.Empathy in Marketing: The Power of Storytelling One of the most compelling opportunities with Performance TV is its potential for empathy-driven messaging. Jaime and Jennifer discuss how understanding your audience’s emotions and challenges can guide campaign creation. For instance, commercials could address financial aid complexities or highlight the lifelong friendships and connections fostered in college.By crafting ads tailored to specific stages in the enrollment funnel—student search, application, yield, and even summer melt—schools can resonate with their audiences on a deeper level. Jennifer emphasizes the importance of storytelling, citing examples of commercials that are memorable because they evoke emotions and build trust.Campaign Integration and Success Stories Performance TV is not a standalone solution but a powerful component of an integrated marketing strategy. Jennifer advises using it alongside email, social

In this Enrollify webinar, Balancing Bites and Bonds: How AI Can Humanize Higher Ed, Mallory Willsea and an expert panel dive deep into how artificial intelligence is transforming student engagement in higher education. Featuring Confessions of a Higher Ed CMO host Jamie Hunt, Generation AI co-host JC Bonilla, AI for U host Brian Piper, and The Hidden Gem host Maya Demishkevich, the discussion addresses the dual challenge of automating processes while maintaining meaningful, human connections. Through innovative examples, insights, and lively conversation, this episode provides a roadmap for leveraging AI to create more personalized and efficient student experiences.Key Takeaways:AI as a Personalization Multiplier: AI enables hyper-personalization, allowing institutions to deliver tailored experiences at scale while freeing staff for high-touch student interactions.Balancing Efficiency and Empathy: AI can handle repetitive tasks and provide instant answers, allowing human advisors to focus on meaningful, personalized connections.Student-Centric Approach: Despite concerns, students generally value efficient solutions over the origin of communication, provided their needs are met.Ethical AI Use: Transparency, data security, and empathy should be foundational to AI implementations in higher ed.AI’s Potential for Scaling Impact: Tools like virtual assistants and predictive modeling have proven success in improving outcomes, such as higher grades and retention rates.1. How does AI enhance student engagement without dehumanizing it?Panelists agreed that AI’s strength lies in its ability to manage repetitive tasks and provide hyper-personalized interactions. For instance, Dr. JC Bonilla emphasized that AI acts as a "personalization multiplier," allowing institutions to address individual student needs with a level of nuance and efficiency impossible through manual methods alone.AI-powered tools, such as predictive analytics, enable institutions to identify at-risk students early. Brian Piper shared a compelling example from Ivy Tech Community College, where AI monitoring alerted counselors to students in danger of failing, resulting in a 98% success rate for these students in achieving a C grade or higher. 2. What are examples of successful AI use in higher education?Several panelists highlighted successful AI applications:Georgia State University: Direct text messages powered by AI helped first-generation students improve their grades by an average of 11 percentage points.Virtual Campus Tours: Maya Demishkevich shared an example where AI-powered avatars significantly increased engagement during online campus tours, providing institutions with scalable a

Got a story to tell? An innovative idea to share? Fill out our guest nomination form, and let's chat!Host Jaime Hunt speaks with Shaun Carver, the Executive Director and Chief Executive Officer of the International House at the University of California, Berkeley, about the challenges, opportunities, and strategies for better supporting international students in higher education. The discussion sheds light on the cultural and economic benefits international students bring, the need to foster inclusivity and free speech, and how universities can adapt to societal and political changes to create a more welcoming environment.Key TakeawaysInternational students enrich learning environments: They bring unique perspectives that foster cultural understanding and prepare students for a globalized workforce.Political rhetoric impacts enrollment: Even without formal policy changes, unwelcoming political climates can deter international students from applying.Free speech and inclusivity matter: Universities should ensure students feel safe expressing differing viewpoints and engaging in civil discourse.Diverse support systems are essential: Institutions must focus on cultural exposure, community-building, and access to essential services for international students.A growth mindset fosters innovation: Encouraging students to step outside their comfort zones promotes intellectual curiosity and global leadership skills.Why Are International Students Important to Higher Education?International students bring a wealth of diversity to higher education, enriching campus communities with their perspectives, experiences, and cultural backgrounds. Shaun Carver emphasizes their vital role in fostering a global learning environment that prepares students for interconnected, multicultural workplaces.Beyond academics, international students significantly contribute to local economies. From tuition payments to housing and daily living expenses, their economic impact extends beyond campus boundaries. Shaun also highlights how many international students go on to lead innovative startups and global companies, particularly in Silicon Valley, underscoring the long-term benefits of their presence in the U.S.Despite these benefits, political rhetoric and visa uncertainties can deter international students, forcing institutions to miss out on their transformative contributions. Universities must address these concerns proactively to remain competitive on the global stage.How Can Universities Create Welcoming Environments?Creating an inclusive and supportive environment for international students requires deliberate effort. Shaun outlines three key strategies:1. Cultivating Free SpeechUniversities should encourage environments where all students feel comfortabl

Host Jaime sits down with Christian Cardona, Social Media Manager for ODU Global, to explore the unique challenges and opportunities in managing social media for online learners. As a first-time attendee at the AMA conference, Christian shares his reflections, dives into strategies for building digital communities, and highlights the critical role of storytelling in fostering engagement among non-traditional students. This engaging conversation sheds light on how social media can effectively amplify the experiences of online learners, even when separated by distance.Key TakeawaysStorytelling is essential: Highlighting faculty, student, and alumni stories builds trust, community, and enhances a school’s brand identity.Challenges of online communities: Unlike traditional campuses, finding and amplifying student stories in an online program requires proactive effort, leveraging tools like social media comments and team collaborations.Engagement matters: Online learners often engage through platforms like LinkedIn and Instagram, with their feedback and stories forming the backbone of digital content.Team collaboration is key: Remote teams thrive with structured communication, fun interactions, and occasional in-person gatherings.Online learning spaces must reflect reality: Content for online programs should showcase students’ environments, from their homes to workplaces, emphasizing authentic day-to-day learning experiences.What’s it like to manage social media for online learners? Christian Cardona shares his experience transitioning from managing on-campus social media to leading ODU Global’s online initiatives. Unlike in-person campuses where engagement happens naturally through visible activities, building connections online requires strategic outreach. Christian emphasizes the importance of storytelling—gathering insights from faculty, staff, and even comments on social media posts to highlight students’ unique journeys.How do you foster community for online learners? Creating a sense of belonging for online students hinges on meaningful interactions. Christian notes that online learners often leave valuable feedback through social media posts, which helps identify standout individuals. By focusing on personal, relatable stories, the ODU Global team uses platforms like Instagram, Facebook, and LinkedIn to drive engagement and foster a supportive digital community.What’s the secret to a successful remote team? Christian highlights the importance of structured communication within his fully remote team. Tools like team chat platforms and weekly collaborative meetings maintain a sense of connection. A yearly in-person gathering helps solidify bonds and offers an opportunity to brainstorm collectively. Even in a digital-first world, these personal connections translate into better storytelling an

As higher ed faces increasing headwinds, hiring a Chief Revenue Officer (CRO) is no longer a luxury—it's a strategic necessity. As demographic shifts, escalating costs, and growing competition put more pressure on institutions, a CRO's role in unifying revenue-generating efforts becomes critical. In this episode, Jaime sits down with Steven Rutt, the Chief Revenue Officer for Abilene Christian University, to tackle this topic. This episode includes insights about:the ways a CRO can connect the dots between admissions, marketing, online programs, and fundraising;how a CRO ensures that  traditionally siloed departments work together toward shared institutional goals;how a CRO can foster a culture of strategic thinking around student acquisition, retention, and lifetime value; andthe ways a CRO enhances financial sustainability and encourages innovation.Guest Name: Steven Rutt, Chief Revenue Officer, Abilene Christian UniversityGuest Social: https://www.linkedin.com/in/steven-rutt-02922832/Guest Bio: Steven is a higher education executive with over 20 years of experience focused heavily in the online education space.  His breadth of experience spans finance, student finance, business intelligence, analytics and performance marketing.  With almost 14 years at one of the largest online universities, he has implemented significant operational efficiency initiatives as well as managed one of the largest marketing budgets in the industry.  Since 2019, Steven has been at Abilene Christian University mainly as the Chief Operating Officer of their Online Campus managing the finance, analytics, marketing, and campus operations departments.  Over his first 5 years, he has helped the online campus more than double in size.  As of September 2024, he has also added the role of Chief Revenue Officer over the entire university, focused on aligning marketing and enrollment strategies around an analytical culture and driving net tuition revenue growth.  Steven resides in the Dallas-Fort Worth metroplex in Celina, Texas with his wife (Jo) and 3 daughters (Annora, Ginger and Hollister).  - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.</

Host Jaime Hunt reconnects with Bryce Hoffman live from AMA to explore his remarkable career evolution. From an unexpected layoff to his newly appointed role as Vice President and Chief Marketing Communications Officer at Worcester Polytechnic Institute (WPI), Bryce shares insights on resilience, professional growth, and building meaningful connections in the higher ed marketing world.Bryce Hoffman’s journey from career uncertainty to becoming a higher ed CMO is a testament to perseverance and adaptability. In this episode, Bryce reflects on the challenges of navigating setbacks, the value of leveraging your network, and the importance of embracing new opportunities with humility and confidence. His story offers actionable advice for aspiring CMOs and professionals facing similar crossroads.Key TakeawaysGrowth Through Setbacks: Career setbacks can be opportunities for immense personal and professional growth.Intentional Networking: Building and maintaining strong professional relationships can open doors and provide critical support during transitions.Focus on Learning: Embrace new challenges by breaking them into manageable steps and being open to learning from others.Authentic Leadership: Be transparent about your strengths and limitations in interviews and on the job to build trust and credibility.Navigating the CMO Search: Maintain stamina and composure during rigorous interview processes by preparing thoughtfully and leaning on your network.Resilience Through Setbacks Bryce shares how an unexpected layoff forced him to reevaluate his career and ultimately led to professional growth. He emphasizes the importance of reframing challenges as opportunities, noting, “When you’re at the bottom of a mountain, focus on the next 10 feet instead of the whole climb.”The Value of Networking One of Bryce’s key strategies during his career transition was tapping into his professional network. From past supervisors to peers in the industry, he found support and mentorship that helped him navigate the job search process and prepare for his new role.Becoming a Higher Ed CMO Bryce describes his excitement about joining WPI, a uniquely positioned institution with a strong STEM focus and global learning initiatives. He highlights his strategy for the first 90 days: listening, learning, and collaborating to make thoughtful, context-driven decisions that align with the university’s mission.Advice for Aspiring CMOs For those looking to step into senior leadership roles, Bryce advises diversifying your skillset, taking on challenging projects, and remaining a lifelong learner. He stresses the importance of being authentic during interviews and relying on the expertise of your team once in the role.Bryce Hoffman’s journey underscores that setbacks are often stepping ston

In this thought-provoking episode, Jaime Hunt sits down with Nick Ladany, President of San Francisco Bay University (SFBU), and Jamie Ceman from RW Jones, to explore the creation and launch of SFBU as a true “challenger brand” in higher education. They delve into SFBU’s radical student-centered model and its potential to disrupt the industry’s traditional norms, such as six-year graduation rates and inflated tuition costs. The episode highlights the university's distinctive mission to provide affordable, high-quality education while breaking down barriers to access.Key TakeawaysChallenger Brand Definition: SFBU aims to disrupt the conventional higher education model by prioritizing student needs over institutional legacy.Radical Student-Centered Approach: The university is designed to center around students, focusing on practical, industry-relevant curriculum and strong student support systems.Cost Efficiency in Higher Ed: SFBU maintains low tuition fees by streamlining expenses, investing in student services over facilities like athletics and rock climbing walls.Thought Leadership in Higher Ed: SFBU’s leadership team actively contributes to the national conversation on higher ed reform, promoting transparency, efficiency, and a student-first ethos.Focus on Student Success: SFBU challenges the traditional six-year graduation rate, aiming instead for three to four years by emphasizing wraparound student support.What Is a Challenger Brand in Higher Education? A challenger brand breaks away from industry norms to bring new ideas and models to the forefront, and SFBU embodies this by prioritizing students over traditional higher ed values. Unlike universities that focus on faculty prestige or institutional heritage, SFBU was built from scratch with the student as its focal point. SFBU aims to disrupt higher education’s entrenched practices, likening its approach to industry game-changers like Tesla or WhatsApp. By addressing the needs of a diverse student body and adapting to demographic shifts, SFBU is poised to create a more accessible and relevant education model.How Does SFBU’s Student-Centered Model Work? SFBU’s approach begins with a clear mission: graduating 100% of its students in four years, ideally reducing that timeframe to three. To achieve this, the university reengineers the curriculum to make it more relevant to modern industry demands and ensures that faculty are not only content experts but also trained educators. This model includes comprehensive wellness support, unlimited mental health services, and extensive academic support, all with the goal of fostering student success. Every service, program, and interaction at SFBU is designed to provide students with a holistic educational experience, making the institution truly student-centered.What Role Does Branding Play in SFBU’s Mission? <

Every marketer knows the four Ps–Product, Price, Place and Promotion–but it is the rare higher ed marketing leader who gets to have a voice in anything beyond just Promotion. In this episode, Jaime sits down with Paul McGinnis, vice president for marketing and enrollment at Bethel University, to talk about how he led the charge to completely transform Bethel’s pricing strategy with a tuition reset.  Takeaways for this episode include insights into:why Bethel felt it was important to move toward tuition transparencywhy marketing led the charge – and how they tackled this massive undertakinghow they communicated the change both internally and externallyhow a tuition reset could help struggling colleges make important changes that impact their trajectorywhy Jaime and Paul think that tuition transparency is an issue every higher ed leader needs to be consideringGuest Name: Paul McGinnisGuest Social: https://www.linkedin.com/in/paul-mcginnis-20ba46b/Guest Bio: Paul McGinnis is the vice president of marketing and enrollment at Bethel University. With more than 25 years of ascending leadership experience in industries as diverse as finance, higher education, and technology—including at a Fortune 250 company—McGinnis specializes in harnessing the power of teams to move organizations forward.  McGinnis has a proven track record of successful change management, designing business models for sustained growth, and unlocking the potential in leaders at all levels. His ability to create high-performing teams, coupled with strategic and relational expertise, has helped him lead organizations to sustainable success and missional advancement. McGinnis is passionate about developing purposeful Christian leaders and providing more than an education for students at Bethel University by fusing transformative academics and a vibrant, Christ-guided community. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime’s nearly a decade as a higher ed CMO and vice president likely wouldn’t have been possible if she hadn’t earned a master’s degree in integrated marketing communications from West Virginia University in 2011. For more the last 15 years, Jaime has used the program as an example of best practices in action for marketing an online graduate program In this episode, Jaime sits down with Chad Mezera, Assistant Dean of Online Programs for the College of Creative Arts and Media at West Virginia University, to talk about the program, how it is marketed, and the future of online learning.Takeaways for this episode include:Insight into how WVU uses an integrated marketing communications approach to marketing an online graduate program.Advice on leveraging content marketing to grow interest in the programInsight into the ways a master’s degree can help grow your careerGuidance on leveraging alumni to tell your program’s storyGuest LinkedIn: https://www.linkedin.com/in/chad-mezera-152bab2/Guest Bio: Chad Mezera is the Assistant Dean of Online Programs for the College of Creative Arts and Media at West Virginia University (WVU). In this role, he oversees all online courses offered by the college and leads the online programs support team. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.