About this episode
On this mini-episode of the Skift podcast, Lola Travel CEO Paul English discuses the inspiration for his new travel agency messaging app, how he is trying to improve the tools that travel agents use, and why chatting via message is more popular than talking. We interviewed English, who also co-founded Kayak, backstage in the Skift Take Studio during the Skift Global Forum. The Skift Take Studio Series is presented by Mastercard, a payments technology company that is enabling loyalty, security and data solutions for the global travel industry.