203: Todd Rovak - Emotional Intelligence, Trust, Authenticity, Hiring The Right People

Common themes of leaders who sustain excellence: They know why they're there "They always have their eye on the why" "They think about success often" They understand their strengths and weaknesses "Surround yourself with people who compliment your strengths/weaknesses" How did Todd make a quick ascent to CEO? There must be an opportunity and then you "must go like hell when that happens" "I love the outcome, I love the impact we have" "When coming up through the company, I always kept an eye on the overall strategy" "Don't focus on getting credit for the project." "Make sure your personal goals and company goals are aligned." How he does two separate CEO roles? — "Must surround yourself with people you trust" "A strong WE" Calendar/Time Management All meetings are 15 minutes in length — This forces people to get to the point immediately Week unfolds: Front load all staff meetings by 1:00 Monday. Must be done by Monday afternoon — "What are the goals for the week?" Having a chief of staff is important Todd is an introvert and does not do back to back meetings all day. Needs 30 minutes breaks every 3 meetings to think "You said an important word… And that word is THINK" "As a manager you are responsible for the success of people." — Management means you have a responsibility for them Must give feedback. Feedback is a gift. It's generous to give feedback. "There's nothing easier than sharing credit." "Management is around understanding the differences in people, and getting the best out of them" "Leadership is about painting a vision" Lead with trust Todd's story of his first client engagement – FAILED… How his boss responded with trust was powerful — "I trust you" When managing through a crisis… BE: Clear Calm Credible How sketch comedy can help you be a better leader Bring your whole self to your job Build emotional intelligence Paying employees to take a class that has nothing to do with work (Learn a second language, guitar lessons, etc) Hiring process: "What are the first 5 things you read everyday?" — "Okay, now tell me the real answer. I want to learn about you, not what you think I want to hear" "I want to hear them defend or support an argument. It doesn't matter what it's about Books to read: The Enders Game — Incredible story about getting the best out of people and creating teams To be a Learning Leader? — "A process of building. It's a thing you do." "Time is a really expensive leader." "Must always evolve and pick up lessons"