About this episode
What matters most: quality, or fulfillment? What disappoints customers more: failure to deliver on time, or substandard performance? Meeting deadlines and maxing out quality can be opposing goals. Today, we discuss how to balance them. We’ve had this experience in our business, when delivering on a promise meant sacrificing a modicum of…let’s say, idealism. Over time, we’ve learned how to navigate both priorities. On the one hand, failing to respect deadlines can create terrible habits. On the other, sacrificing performance for expediency is no one’s idea of good business. But there is a way to make sure that whichever side you err on, your customers will know you’re committed to their best interests. We can’t do all things at all times. Tune in, and learn how a balanced approach can give your business the time and space to improve quality and speed at the same time — and at the right times. Click Play! SUBSCRIBE YouTube | Apple Podcast | Spotify | Podcast Feed Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.