About this episode
How many customer support agents do you really need for your growing business? Do you wonder what factors to consider when assembling your team? Today’s episode delves into this crucial question, offering expert insights and a strategic approach to help you make the right decisions. In this episode, Omar draws from his extensive experience in building a top-notch customer support team at WebinarNinja to guide you through the intricate process of hiring your customer support staff. From understanding the volume of customer inquiries and setting response time goals to assessing the complexity of support tickets and planning for adequate coverage, Omar breaks it all down step-by-step. Along the way, you'll learn how to strike the perfect balance to ensure exceptional service without overstaffing or burdening your team. Don’t miss out on these invaluable lessons that could fundamentally transform your customer support strategy. Your journey to building an outstanding customer support team starts right now! Click play! To submit your questions, visit 100mba.net/q . SUBSCRIBE YouTube | Apple Podcast | Spotify | Podcast Feed Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.