About this episode
Is your refund policy helping or hurting your business? Striking the right balance is crucial—too generous, and you risk losses; too strict, and you may scare off buyers. Rita sent in this question for Omar, and if it's on your mind too, this episode is for you. Press play! Omar breaks down what industry data says about refund rates, how a well-crafted policy can actually boost conversions, and ways to protect your business while keeping customers happy. Plus, you’ll get actionable tips for handling refunds with clarity and fairness, reducing abuse, and building long-term trust. A well-crafted refund policy does more than just set rules—it builds trust, strengthens customer relationships, and can even boost sales. When done right, it reassures buyers while protecting your business, creating a fair and balanced experience for everyone. Hit play at the top of the page and learn how to make refunds work for your business, ensuring clarity, confidence, and long-term success! To submit your questions, visit 100mba.net/q . Watch the episodes on YouTube: https://lm.fm/GgRPPHi SUBSCRIBE YouTube | Apple Podcast | Spotify | Podcast Feed Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.