Airbnb CEO Brian Chesky on early rejection, customer focus & AI’s future in hospitality | E1735

Airbnb CEO and Co-Founder Brian Chesky joins Jason to tell the story of Airbnb’s early startup struggles (1:29) and discuss how the company has restructured operations to heighten focus on the product and its customers (16:05). They dive into addressing customer complaints, hyper-focused marketing, the AI opportunity for Airbnb, and much more (40:26). (0:00) Airbnb’s Brain Chesky joins Jason (1:29) Brian’s experience with early rejection (14:48) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist (16:05) Airbnb’s company structure and focusing on product first (25:26) Miro - Sign up for a free account at https://miro.com/startups (26:42) Staying focused, getting permission from your customers, and Airbnb’s new updates (38:53) Embroker - Use code TWIST to get an extra 10% off insurance at https://Embroker.com/twist (40:26) Addressing customer complaints and Brian’s philosophy on remote work (49:23) AI’s future in hospitality and Brian’s personal experience with ChatGPT FOLLOW Brian: https://twitter.com/bchesky FOLLOW Jason: https://linktr.ee/calacanis Subscribe to our YouTube to watch all full episodes: https://www.youtube.com/channel/UCkkhmBWfS7pILYIk0izkc3A?sub_confirmation=1 FOUNDERS! Subscribe to the Founder University podcast: https://podcasts.apple.com/au/podcast/founder-university/id1648407190