Challenges of Scaling a Fintech Business after Devastating Loss as a Female Founder, with Surabhi Shenoy

Listen to Karen Rands and Surabhi Shenoy's lively conversation on this episode of Compassionate Capitalist Show as they talk about the double down on challenges Surabhi faced as a female founder of a tech company, bringing fin-tech innovation to the Banking Industry in India. Hear how Surabhi overcame the professional challenge of learning a whole other side of the business when her husband and co-founder died suddenly in a car accident and went on to scale her business to a very profitable exit. Join Karen and Surabhi as they explore her practical advice on scaling businesses, the importance of diversification, and building high-value companies that can operate independently of founders. Plus, don't miss her insightful tips on overcoming decision fatigue by simplifying daily routines. You will learn keen insights related to the following challenges many founders face as they scale their business and look to create exit opportunities: 1 Value vs. Profit • Distinction between business profitability and valuation. • Tech startups prioritizing long-term planning over immediate profitability. • Risks of cash flow instability due to dependence on a few key clients. 2. Business Expansion Challenges and Strategies • Difficulty in scaling and diversifying revenue streams before it's too late. • Developing a capable sales/business development team and overcoming fear of delegating sales functions. • Building trust in new hires and documenting processes for autonomous achievement of KPIs - Key Performance Indicators. • CEO's fear of letting go, delegating, and the impact on growth. 3. Practical Takeaways: • Tips on creating a rhythm of business with a robust and disciplined review mechanism. • Strategies for analyzing customer revenue and prioritizing high-value clients. • The importance of spiritual wisdom and innate leadership in navigating business challenges. • Discovering when you 'don't know what you don't know' and finding the right mentor or coach. • Decision-making despite emotional/professional challenges and decision fatigue. Karen was thrilled to have Surabhi Shenoy as her guest to share her unique experience, yet common ground on challenges of scaling services business into a tech company, without outside capital. Surabhi, a successful serial entrepreneur and CEO coach, shares her transformative journey from engineering to entrepreneurial excellence. Karen and Surabhi delve into her innovative fintech solutions addressing property valuation and fraud in India's banking sector, her strategies for digital transformation, and the crucial balance between profitability and long-term business valuation. Surabhi candidly discusses her personal and professional challenges, including the profound impact of losing her husband and business partner, and how she found a renewed passion for business coaching. Whether you're an aspiring entrepreneur or a seasoned business leader, this episode promises valuable lessons to help you grow and sustain a successful business. Stay tuned! **** Surabhi Shenoy is a CEO Coach who helps ambitious tech founders scale their businesses to increase the value of their business and achieve lasting wealth. Surabhi is a serial entrepreneur, in that she has built 2 multi-million dollar ARR companies which she did with the best source of growth capital -- customer revenue. Surabhi’s journey began in 2005 when she co-founded Tejora Technologies with her husband, Nitin. After his passing in 2017, she took full control of the business during a period of intense personal and professional challenges. Despite the odds, she led Tejora to growth and a successful exit in early 2022. Learn More https://surabhishenoy.com/ Sign up for the newsletter under the Newsletter tab and request a free strategy session with code- #ccs Karen Rands is the President of Kugarand Capital Holdings, LLC and is a sought after advisor for founders and investors. Karen is a best selling author, top rated podcaster, and leader of the Compassionate Capitalist Movement. Learn more at her website: http://kugarand.com Karen has a dynamic community on LinkedIn, including the group Angel Investor Matchup - a community focused on equity crowd based direct pubic offerings. She offers LinkedIn Live Q&A and thought provoking articles on raising capital, creating wealth, and economic empowerment. To subscribe to her Linkedin Newsletter, and get access to her on demand digital course Intro to Angel/Crowdfund Investing, Schedule an appointment or find and connect on social media, or find this episode on other platforms, Visit http://bit.ly/linkCCS Please be a part of the Compassionate Capitalist Movement and share this podcast and subscribe to not miss a single episode. Keywords decision-making strategies, fintech innovation, property valuation, banking fraud, digital transformation, banking operations, risk management, business valuation, profitability, tech startups, business expansion, revenue diversification, delegating sales, sales team, business stability, customer base, personal loss, professional loss, business coaching, International Coaching Federation, engineer to entrepreneur, CEO coach, compassionate capitalist, sustainable business, entrepreneurship, building a business, decision fatigue, support system, intrinsic value, wealth creation, selling your company, valuation, profitability