February 27, 2015
286 TPS How to Apologize (and Be Forgiven)
The Public Speaker's Quick and Dirty Tips for Improving Your Communication SkillsAbout this episode
After an internet firestorm, E! News host Giuliana Rancic apologized to actress Zendaya Coleman for her "patchouli...or weed" comment. Was her apology effective? The Public Speaker explains the essential elements of a sincere apology. Read the transcript: http://bit.ly/1zmO7T3