Why Sales Confidence Disappears (And What Actually Brings It Back) [Ask Jeb]

Here's a scenario that'll hit close to home: What do you do when you were crushing your numbers just months ago, but now you can't seem to close anything and your confidence is in the gutter? That's exactly what happened to Dhruv, a business development rep from Saint Louis. After figuring out his rhythm in Q1 and hitting strong performance numbers, he found himself in a two-month slump with low attainment and shattered confidence. If you're nodding your head right now, you're not alone. Every sales professional faces these valleys, and how you respond determines whether you bounce back stronger or spiral further down. The Confidence Crisis: When Success Breeds Complacency Dhruv's story reveals a pattern I see constantly in sales organizations. After a strong Q1, he got comfortable. His dials dropped. He thought he had it all figured out. Sound familiar? Here's the brutal truth: Success without discipline is temporary. The moment you stop following the process that got you there, you're setting yourself up for a fall. When things started going sideways in April, Dhruv did what most salespeople do—he panicked. He started questioning everything, looking for new scripts on LinkedIn, using AI to find the "perfect" approach. Everything except the one thing that would actually help: going back to basics. The Fundamentals Never Go Out of Style I told Dhruv about John Smoltz, the Cy Young Award-winning pitcher who spoke at an event I attended. Smoltz explained that when baseball players get into a slump, they start changing everything—looking for magic pills, new techniques, secret solutions. But here's what champions do differently: They go back to the fundamentals. Take Kobe Bryant. Every morning at 4 AM, he'd spend three to four hours working on the same basic skills he learned as a kid. The fundamentals that made him great in the first place. The same principle applies to fanatical prospecting. When you're in a slump, you don't need new techniques—you need to execute the proven process with precision and discipline. Process Goals vs. Outcome Goals: The Confidence Builder When your confidence is shaken, outcome goals become your enemy. Focusing on "I need to close three deals this week" when you're struggling just adds pressure and anxiety. Instead, shift to process goals: How many calls will you make today? Are you using your five-step framework consistently? Are you delivering your ledge statements with conviction? Are you following up with discipline? I shared with Dhruv my own experience from when I was 24 and going through a terrible quarter. I was so down I didn't want to come to work. Here's how I climbed out: I started with 10-minute call blocks. Call for 10 minutes, then read three pages of an inspirational sales book as a reward. Rinse and repeat. Within 30 days, I was performing well. Within 90 days, I was the number one rep in my region. The key wasn't finding a secret technique. It was trusting the process in shorter, manageable increments. The Economic Reality: When Markets Tighten, Double Down Dhruv's slump coincided with companies pulling back on spending. But here's what most reps get wrong: When markets tighten, you need to make more calls, not fewer. The prospects with budget and urgency are still out there, they're just harder to find. That means more activity, not less. More discipline, not shortcuts. This is exactly what I cover in Selling in a Crisis—when economic conditions get tough, the fundamentals become even more critical. Your Confidence Comeback Action Plan If you're in a confidence slump right now, here's your roadmap back: Stop Looking for Magic Solutions Get off LinkedIn. Stop asking AI for the perfect script. The answer isn't out there—it's in the process you already know works. Break It Down When confidence is low, work in shorter blocks. Fifteen-minute call sessions with quick wins and self-recognition for executing the process correctly. Focus on the Process Track your activities, not just your outcomes. How many dials? How many conversations? How many discovery questions asked? Celebrate the process execution. Get Back to Your Routine Just like my golf recovery story, when things go sideways, don't change everything—get back to your proven routine and rhythm. Double Down on Activity If the market is tighter, you need more activity to find the same opportunities. More calls, more emails, more touchpoints. The Mental Game: Confidence Comes From Within Here's what I told Dhruv, and what I'm telling you: I can't give you confidence. Confidence comes from the inside, not from the outside. Yes, success builds confidence. But when you're not getting external validation, the only place confidence comes from is your commitment to the process. Every time you make that call when you don't feel like it, every time you follow the script when you want to wing it, every time you push through the discomfort—that's where real confidence is built. The Bottom Line Your slump isn't permanent. Your confidence crisis isn't career-ending. But your response determines everything. Stop looking for shortcuts. Stop changing what already worked. Trust the process that got you there in the first place, and execute it with the discipline of a champion. Remember: The fundamentals never fail—we just fail to execute them consistently. Get back to basics. Trust the process. Make the calls. That's how you build lasting confidence. That's how you turn slumps into comebacks. And that's how you develop into an elite sales professional who can weather any storm. Ready to master the fundamentals that build unshakeable confidence? Check out our comprehensive prospecting and pipeline management training to develop the skills and mindset of elite performers.