The Secret of Southwest's Success: Free Whisky, Hot Pants and Low, Low Fares

It's hard to make money running an airline - but Southwest was profitable every year for nearly five decades. How did it manage it? Business History hosts Jacob Goldstein and Robert Smith explore how a carrier with just four airplanes shuttling across Texas revolutionized flying by offering free whisky, cheap late-night tickets and free-for-all seating allocation. Southwest developed a winning formula that forced its competitors to change how they did business - but then the Southwest model fell apart. Find out why. Key books: Hard Landing by Thomas Petzinger Jr; Nuts by Kevin and Jackie Frieberg Other sources: The Theory of Economic Regulation by George Stigler; Fortune Magazine: The Rapid Descent of Southwest Airlines; Southwest Airlines: When Herb Met Rollin. See omnystudio.com/listener for privacy information.