About this episode
Welcome back to Patients Win, the podcast where we dig deep into the reality of healthcare and explore solutions that put people, not profits, first. In today’s episode, Dr. Jonathan Bushman and Troy Reichert unpack the many ways our healthcare system, despite being filled with well-intentioned professionals, often leaves patients lost, frustrated, and facing unexpected costs. They talk candidly about barriers to care, misaligned financial incentives, and common scenarios where people do everything right, but still struggle to access necessary treatment. Through stories from the exam room and the executive boardroom, the conversation shines a light on policies that sound helpful but, in reality, can trap patients and employers alike. Most importantly, Dr. Jonathan Bushman and Troy Reichert share how primary care, local relationships, and a reimagined plan design are helping break the cycle, allowing patients to win with faster access, greater transparency, and restored trust. If you’ve ever wondered why healthcare “feels” broken and what it really takes to fix it, you won’t want to miss this honest look behind the scenes, and the innovative, human-first changes that just might finally be within reach. Timestamps: 00:00 Leaving Traditional Healthcare Systems 03:56 Urgent Care Misdiagnosis Frustrations 09:28 Questioning Ethics in Medical Billing 10:26 Healthcare Incentives vs Patient Care 15:12 Defining Quality Metrics 18:06 "Quality Metrics vs Patient Care" 22:23 "Guaranteed Access Enhances Productivity" 23:52 "Primary Care Importance Explained" 26:43 Health Insurance vs. Health Care 31:45 Rural Pharmacy Access Challenges 36:12 "Overcoming Fear of Plan Changes" 40:19 "Impactful Employee Care Matters" 43:46 "Daily Healthcare Triple Win" 44:29 "Empathy as Healthcare Metric" 48:25 "Healthcare Value Problem for Employers" 51:20 Effective Hospital Communication Enables Care Show Website - https://thepatientswin.com/ Primed Healthcare - https://primedhealthcare.com/ Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/ Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191 Media Partner - TopHealth - https://tophealth.care/ “Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”