Matt Kroll on Structured Problem Solving That Scales

In this episode, Keith Norris sits down with Matt Kroll , Lean Six Sigma Master Black Belt and founder of Chalmers Street Consulting , to explore how structured problem solving can be scaled across teams, industries, and maturity levels—without overcomplicating it. 🔻 DMAIC vs. PDCA — and how to know which one fits 🔻 How to make Gemba walks work beyond the factory floor 🔻 Why waste walks are still one of the most underused CI tools 🔻 The real reason metrics fail (and how to make them stick) 🔻 What makes CI work in the mid-market—where resources are tight 🔻 How to lead improvement efforts without freaking people out Whether you're new to Lean or deep into your CI journey, this episode offers practical, real-world strategies to build momentum—and results—without burning out your team. 🔗 Learn more about KPI Fire: https://www.kpifire.com/ 🔗 Connect with Matt Kroll on LinkedIn: https://www.linkedin.com/in/matthewrkroll/ 🔗 Explore Chalmers Street Consulting: https://www.chalmersst.com/ 🎙 Hosted by Keith Norris – https://www.linkedin.com/in/keithnorris/ 🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.