About this episode
Debby Soo is a forward-thinking leader reshaping how the restaurant industry engages with technology and advocacy. As CEO of OpenTable since 2020, she has brought a people-first approach to innovation, introducing AI-powered tools, securing major global partnerships, and advocating for legislation to support restaurants against issues such as reservation piracy. Known for her transparency and direct communication style, Debby has built an executive team that embodies her ethos of challenging the status quo and being authentic. Whether working with MICHELIN-starred chefs or neighborhood gems, she's focused on building trust, driving change, and keeping the hospitality industry at the heart of everything she does. In this episode, Debby sits down with Steve to discuss the challenge of joining OpenTable with no prior hospitality experience, the power of transparency, and how to continue to evolve when you feel fulfilled in your role. Thank you HOST on Howard for allowing us to use the space to film this episode.