About this episode
In this episode of Building AI Boston , we sit down with Andie Dovgan , Chief Growth Officer at Creatio , a Boston-based unicorn CRM and workflow automation company , to explore what happens when AI moves beyond pilots and hype and starts reshaping real business workflows. Andie breaks down the difference between AI as an assistant and agentic AI — autonomous systems capable of executing entire workflows — and why the future of work depends on how well organizations combine digital talent with human judgment. We dive into: • Why AI is an economic shift, not just a technology trend • What most leaders get wrong about “job replacement” narratives • How CRM is being reimagined to reduce friction and increase insight • Why no-code tools empower business teams to adapt faster — without waiting on IT backlogs This is a conversation about building systems that work in the real world — and a reminder of what Boston does best: turning big ideas into practical impact. Guest Andie Dovgan Chief Growth Officer, Creatio 🔗 Creatio Website: https://www.creatio.com 🔗 Andie Dovgan on LinkedIn: https://www.linkedin.com/in/andiedovgan/ #BuildingAIBoston #AgenticAI #AIInBusiness #FutureOfWork #NoCode #CRM #BostonTech