Ep 18: Baby Don’t Hurt Me: Bankers and AI // Sarah Hinkfuss

How is AI transforming banking and financial services? On this episode, Al and Steve talk with Sarah Hinkfuss (Bain Capital Ventures) to provide an insider's perspective on the impact of generative AI tools like ChatGPT.They discuss strategies banks are taking to adopt AI: building custom models in-house, configuring existing solutions, and adopting ready-made vendor products. She explains the advantages of partnerships between fintech startups and incumbent banks. Hinkfuss analyzes real-world examples of AI in action across banking, highlighting use cases in areas like customer service, underwriting, and reporting. The discussion covers best practices for balancing innovation with regulation and compliance. While AI brings uncertainty, this episode explores the upside potential for banks to leverage AI to enhance operations, decision-making, and competitiveness.Subscribe to Plugged In for the latest in Banking, Fintech, and Finance!