About this episode
Summary In this eye-opening episode of The Daily Groomer, I chat with the legendary John Hewitt about the transformative power of exceptional customer service in the pet industry. We delve into John's innovative strategies for ensuring customer satisfaction, his journey with Zoom and Groom, and his insights on pricing models that foster loyalty and success. Plus, John offers a generous giveaway for our listeners. Don't miss this deep dive into building a thriving mobile grooming empire with one of the titans of franchising. Tune in for invaluable advice that could change your grooming business forever! Timestamps: 00:00 Built successful tax chain in US, Canada. Competed, thrived. 04:24 Loyalty brands offers business support and experience. 09:48 Curiosity about pet industry acquisition process summarized. 13:44 Entrepreneur focused on expanding in pet industry. 14:53 Mobile business vs. retail: key differences? 18:49 Inquiring about van layout, scaling, and marketing. 23:46 Franchisees take calculated risks, love pet industry. 27:21 Experienced business student emphasizes inspecting expectations. 28:27 Inspect expectations, seek customer feedback for accuracy. 35:06 Most groomers fail to ask for referrals. 36:26 Resolved issue of asking for referrals effectively. 41:42 John, truth speaker, shares wins and mistakes. 45:30 Manager returns money, avoids future customer issues. 46:21 Incorporate cost of spoilage into service fees. 50:07 Customer retention improves when problems are solved.