Voice is Dead? Wrong! Alex Levin Explains How Great AI Does Customer Service

In this episode of A Beginner’s Guide to AI , Dietmar Fischer talks with Alex Levin , the Co-Founder and CEO of Regal.io , about how Voice AI is bringing real human conversation back to customer service. For years, businesses have been hiding behind IVRs and chatbots - cutting off the personal touch that customers crave. Alex explains how AI voice agents are transforming the experience, allowing brands to actually talk to their customers again, at scale, with empathy, emotion, and precision. We dive into what’s behind this transformation - from the technology (OpenAI, Google, Anthropic, ElevenLabs, Deepgram) to the psychology of trust and emotion in customer communication. Alex shares how Regal.io helps enterprises in healthcare, insurance, and finance use AI-powered voice agents that can outperform human representatives while lowering costs and improving satisfaction. From replacing call center frustration with warm, natural conversations to the rise of empathetic AI agents, this episode explores what happens when voice meets intelligence. 📧💌📧 Tune in to get my thoughts and all episodes — and don’t forget to subscribe to our Newsletter: beginnersguide.nl 📧💌📧 Quotes from the Episode “If a customer wants to talk to you, you’re lucky - and if they want to do it by voice, you should let them.” “The personalization possible with AI agents is more human than humans.” “Everyone told me voice was dead - they were wrong.” CHAPTERS 00:00 Introduction - Why Voice AI Is Making a Comeback 00:54 Alex Levin’s Journey from Startups to Voice AI 03:42 “Voice Isn’t Dead” - The Moment That Sparked Regal.io 06:25 How Voice AI Actually Works Behind the Scenes 08:47 Using AI Agents to Talk to Customers at Scale 10:58 Data, Scripts, and What Makes a “Good” AI Conversation 13:33 Legal Hurdles and Privacy in Voice AI 15:50 Why Healthcare and Insurance Are Early Adopters 18:26 How Customers React When They Realize It’s an AI 21:12 Real Use Cases - From Banks to Everyday Services 24:19 Human in the Loop: When AI Hands Over to People 26:55 Can Small Businesses Afford Voice AI Yet? 28:48 The AI Startup Boom and Smarter Investment Strategies 32:20 Leadership in the Age of AI - New Skills, New Metrics 35:12 Why Young Professionals Must Learn AI Tools Now 37:45 How Alex Personally Uses AI (and Where It Saves Time) 39:24 The “Terminator Question” - Should We Be Worried? 42:08 Closing Reflections and Where to Find Regal.io Where to Find Alex Levin 🌐 Website: www.regal.io 🧑🏻 LinkedIn: Alex Levin 🎙 About Dietmar Fischer: Dietmar is a podcaster, AI marketer, and economist from Berlin. If you want to get your AI or your digital marketing going - just contact us at Argoberlin.com ! 🎵 Music credit: “Modern Situations” by Unicorn Heads