About this episode
John Gleeson, Founder & General Partner at Success Venture Partners sits down with David Weisburd to discuss the underappreciated secret to Venture Capital success, why operator LP’s outperform, and the math behind portfolio concentration. The 10X Capital Podcast is part of the Turpentine podcast network. Learn more: turpentine.co – X / Twitter: @dweisburd (David Weisburd) @JohnGleeson10 (John Gleeson) -- LinkedIn: John Gleeson: https://www.linkedin.com/in/johngleeson10/ Success Venture Partners: https://www.linkedin.com/company/success-venture-partners/ David Weisburd: https://www.linkedin.com/in/dweisburd/ -- LINKS: Success Venture Partners: https://successvp.com/ -- Questions or topics you want us to discuss on The 10X Capital Podcast? Email us at david@10xcapital.com -- (0:00) Episode Preview (1:43) Introduction to Success VP and its founding story (3:43) The role of customer success in increasing startup value (6:00) Common mistakes founders make in customer success (7:40) Specialization in customer success roles (8:43) Metrics for balancing sales and customer success efforts (12:28) The importance of empathy and customer feedback in product development (14:54) Why customer success often gets less attention than sales in Silicon Valley (17:54) Success VP fund thesis and investment strategy (20:05) How Success VP gets into top deals and the value of customer success (23:31) Building operator LP capacity and leveraging networks (26:25) Portfolio construction and strategy alignment (29:28) Closing remarks