Will the Service Advisor Role Go Extinct?? | Marshall Sheldon

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE Register NOW for Tekmetric's Tektonic Conference coming up HERE In this episode, Jeff Compton welcomes Marshall Sheldon. Marshall stresses the importance of selecting apprentices based on personality and willingness to learn rather than experience. Jeff and Marshall also talk about flat rate vs hourly, and how the industry might just replace service advisors soon. 00:00 Meet Marshall Sheldon 06:02 "Mentorship to Independence" 13:49 Personable Candidates over Technical Skills 19:46 Advocating For Technician Training 24:04 Employee Retention Through Treatment 28:43 Certificate of Qualification Reflections 37:18 "Mechanic's Night Shift Challenges" 41:11 Entrepreneurship: Balancing Risk and Reward 43:55 Innovative Technician's Essential Impact 49:03 Rework Incentives: Fair or Not? 54:31 Budgeting Training Costs 01:03:50 "Stop Performing DVI for Free" 01:07:35 Improving Advisor Communication Skills 01:11:07 "Three-Year Engine Warranty Assurance" 01:16:38 Hands-On Mechanical Training Guidance 01:22:12 "Commitment to Quality Repairs" 01:31:04 Autel vs. Zeus Tool Dilemma 01:33:11 Auto Programming with Autel Device 01:38:16 Dealership Mentorship and Financial Guidance 01:45:52 Jeep Module Issue and Dealer Solution 01:48:20 LinkedIn: Showcasing Technical Professionalism Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232