Joshua Taylor Says The Repair Industry Has a Leadership and Accountability Problem

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE Wanna go to Tekmetric's first ever industry training event Tektonic? Register HERE In this episode, Jeff is joined by Joshua Taylor. Joshua says accountability is important for both technicians and management to have a successful business. He and Jeff also discuss the disconnect between pay and job satisfaction, uncovering that care, empathy, and validation are often more significant than financial compensation. They also uncover the alarming mental health statistics within the automotive industry. 00:00 NADA Conference Insights 07:50 "Lack of Technician-Focused Tech Solutions" 12:24 "Technician Shortage and Dealership Challenges" 20:48 Comeback Strategy in Auto Shops 23:14 Work Order Communication Challenges 27:16 Raising Accountability Standards 36:13 Unicorn Productivity: Unrealistic Shop Standards 38:21 "Maximizing Team Potential Gradually" 44:31 "Ownership in Decision-Making" 52:49 Technicians' Pay Vs. Job Satisfaction 54:52 Parts Counter Frustration 01:01:30 Persistent Communication on Equipment Damage 01:06:39 High Demand for Skilled Workers 01:11:17 Seeking Validation: A Men's Issue 01:20:41 "Beyond Pay: Valuing Technicians" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232