About this episode
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE Register NOW for Tekmetric's Tektonic Conference coming up HERE Mike Allen owns Carfix Auto Repair and Tires in Raleigh, NC. He's also the President of the Automotive Service and Tire Alliance of North Carolina. He just started a podcast of his own, too! Confessions of a Shop Owner with Mike Allen. Check it out here! Today, Jeff and Mike discuss how to treat employees well and learn from past leadership mistakes to start a thriving work environment. Mike also says that ongoing training and self-improvement are crucial for owners, technicians, and service advisors. 00:00 Training: One Size Doesn't Fit All 05:53 Streamlined Vehicle Inspection Process 09:04 Car Repair Estimate Process 11:34 Auto Repair Support for Complex Cases 15:01 Technicians Resist Changing Write-Up Process 18:09 Service Communication Issues 19:47 Diagnostic Decision: Cost vs. Certainty 25:09 Transparent Interview Process Benefits 27:16 Natural Leader's Journey 30:42 Generational Impact of IGO Expo 33:35 Expanding Perspectives through Dialogue 36:06 Commitment to Business Process 41:42 Disagreement on Shop Owner's Reputation 44:56 Changing Communication in Skilled Trades 46:45 Career Advice for Young Tradesperson 50:00 Balancing Growth and Workforce Priorities 53:08 "Top Technician in Industry" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232