Lester Kovacs from Dorman Products | The Repair Industry Needs Better Communication

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE Register for Tektonic HERE! Lester Kovacs is from Dorman Products. Today, he and Jeff discuss the challenges faced by Dorman in obtaining feedback from technicians about defective parts and why they need better communication from the industry. Jeff reflects on the reputation of aftermarket parts and that he's seen Dorman make improvements in that area. Lester also shares what's next for Dorman as they think about the future and the EV market. 00:00 Success in Diesel and Auto Parts 10:14 First Job in Automotive Industry 11:33 Innovative Product Development Role 19:05 Optimizing Automotive Part Reliability 23:06 Technician Ingenuity and Collaboration 31:01 Remanufacturing Enhancements via Failure Analysis 36:01 Communication Gaps in Auto Services 40:09 Tech Training: Progress and Challenges 44:22 Window Regulator Redesign Challenges 48:32 Expanding Beyond Light Duty Fleet 53:10 Tech Issues Render Cars Obsolete 01:01:42 Improving Dealer-Customer Collaboration 01:03:49 Tech Struggles with RF Hub Shortage 01:11:29 Aftermarket Solutions for EV Failures 01:16:41 Constructive Feedback Over Negativity Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232