Podcaster Kevin Brown Puts the Auto Repair Industry on Blast About Diag Fees

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE Register for Tektonic HERE! In this episode, Jeff is joined by Kevin Brown, a multi-shop owner and technician from Michigan with over 35 years of experience in the industry. Kevin shares candid insights on what it takes to run a profitable repair business, emphasizing the importance of charging for diagnostic work and paying technicians fairly for their time and expertise. The conversation delves into the challenges of managing people and processes, fostering a strong company culture, and establishing sustainable business systems for long-term success. 00:00 "Podcast Clash with Kevin" 08:32 Charging for Diagnostic Time 15:43 "Reflecting on Past Mistakes" 19:45 Brake Troubles and Customer Dilemma 26:57 Brandon Sloan: Expert in Shop Economics 28:00 "Mechanic's Guide to Business Success" 36:05 "Value and Pay for Wiper Service" 41:59 DVI and Customer Follow-Through Issues 49:01 Tech Reluctance Delays Customer Service 50:38 Streamlined Repair Order Process 58:53 Reconsidering Technician and Advisor Pay 01:02:57 Toxic Work Environment Reflection 01:10:55 Road Force Balancing Importance 01:15:55 Why I Question Automotive Needs 01:18:22 Complimentary Diagnostics to Reduce Costs 01:25:24 High Labor Rates Impact Efficiency 01:28:42 Faulty Brake Promo Issues 01:35:44 September Event Invitation Reminder 01:38:53 Networking Opportunity for Experienced Professionals 01:47:52 Finding Work-Life Balance 01:52:06 Retail Industry's Youth Crisis 01:55:25 "Building Respectful Connections" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232