Auto Repair MUST Modernize! | A Conversation with Tekmetric

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE Register for Tektonic HERE! In this episode, Jeff Compton sits down with Amber Wright, VP of Business Development at Tekmetric, and Aaron Szafran, a former shop operator now with Tekmetric. Amber and Aaron share firsthand insights on how shop management software like Tekmetric can transform daily operations—emphasizing the importance of embracing change, streamlining shop processes, and building trust with customers through transparency and modern technology like DVIs (Digital Vehicle Inspections). Timestamps: 00:00 "Community and Growth in Industry" 06:40 Shop Efficiency and Cost Challenges 14:53 Building Trust Over Efficiency 20:29 Adapting to New Shop Systems 21:59 Cloud Transition and Data Security 31:02 Proactive Customer Care Benefits 36:46 Enhancing Customer Journey Communication 38:03 Overbooking Risks in Auto Shops 46:59 Defining "Fair" in Business Pricing 51:42 "Decisions Driving Customer Experience" 53:59 "Powerful Customer-Focused Tech Support" 01:01:47 Truthful Advocacy Without Tough Spots 01:08:03 Seamless Business Transition Process Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232