About this episode
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE Register NOW for Tekmetric's Tektonic Conference coming up HERE In this episode, Jeff is joined by Dory Carlin, co-owner of a two-bay independent shop in Western Pennsylvania. Dory shares his unconventional journey into automotive repair, reflecting on lessons learned from both good and bad management throughout his career at dealerships. They discuss the challenges of growing a small shop, emphasizing the importance of valuing diagnostic expertise and standing firm on pricing, and touch on the evolving roles and support needed for young technicians entering the trade. 00:00 Jeff can't take the heat! 06:20 Valuing the Auto Industry Fairly 13:02 Reflections on Childhood Acquaintances 19:32 Dealership Dynamics and Challenges 25:55 Customer Choice in Service Quality 27:16 Shop Owners' Part Choices Critique 34:11 Luxury Brands Use Flat Rate 42:18 "CSI: The Imaginary Priority" 44:43 Success Depends on Team Dynamics 51:07 Collaborative Learning Boosts Business 58:00 Customer Satisfaction: Word-of-Mouth Impact 01:00:35 Public Transit: A Modern Solution 01:05:34 Closer Job for Family Time 01:12:04 "My Ex-Girlfriend, My Wife" 01:17:51 Industry Dynamics and Control Shift 01:25:31 "Vehicle Repair Access Concerns" 01:27:27 Tesla: Pioneering Car Subscription Features 01:33:51 Hiring Biases Against Young Workers 01:39:14 Car Troubleshooting Conversation 01:45:27 "Navigating Automotive Service Rates" 01:50:18 Car Sales: Prioritize Quality and Integrity 01:57:35 Understanding Trauma in Different Professions Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232