How to Build the Next-Gen Dealership BDC | Tina Tasche, Technology Specialist at Van Horn Automotive

Welcome to the Car Dealership Guy Podcast! In this episode, I’m joined by Tina Tasche, Head of Innovation & Tech at Van Horn Automotive Group. We dive into how to build the next-generation dealership BDC, Her AI features wishlist for the call center of the future, and why the traditional lead form is dead. This episode of the Car Dealership Guy Podcast is brought to you by: 1. Podium - Turn every lead from website, email, text or phone into more sales for your dealership. Podium’s AI BDC converses directly with customers to schedule test drives, answer inventory questions and even make sales with context from your website and customer hi story. And you’ll never miss a lead again, as Podium’s AI BDC is available 24/7, day or night. Text CDG to (385) 293-3461 or learn more @ https://bit.ly/3BLeM9N 2. Access Point Consulting - Access Point Consulting is a consulting firm that specializes in providing strategic solutions to enhance business performance and drive organizational success. Learn more @ https://accesspointconsulting.com/ 3. CDG Recruiting - Building on the success of my industry job board, I’m launching CDG Recruiting— a more hands-on, white-glove automotive recruiting service. Our team has decades of experience and has successfully placed over 1,000 roles in the automotive industry. So if you’re ready to find your next rockstar employee, try CDG Recruiting today. Lean more @ cdgrecruiting.com Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Topics: 00:00 Intro 00:16 How did Tina begin her journey in the car business? 03:34 What diverse roles has Tina held in the automotive industry? 05:01 What are Tina's current responsibilities as Head of Innovation and Technology? 06:28 What is Van Horn Automotive Group’s tech stack, and who are their key partners? 15:39 How is AI being implemented in dealership operations? 20:58 How has AI improved training and efficiency? 22:08 What opportunities does AI integration create for the future? 25:36 What strategies are used to generate and convert leads? 38:23 What is Tina’s vision for the future of dealership operations? Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ / guydealership Instagram ➤ / cardealershipguy TikTok ➤ / guydealership LinkedIn ➤ / cardealershipguy Threads ➤ https://www.threads.net/@cardealershi... Facebook ➤ https://www.facebook.com/profile.php?... Everything else ➤ dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions. #automotive #technology #innovation #carsales