Who Killed The Loaner Car– And Why Service Customers Don’t Miss It | Industry Spotlight

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Cody Hansen, Fixed Operations Director Ferman Automotive, and Matt Gonzalez, Sr. Account Executive, Automotive at Uber. This episode of the Car Dealership Guy Podcast is brought to you by Uber For Business: Uber For Business - With Uber for Business, dealerships create a seamless experience for their customers, while helping them get employees and parts where they need to go. Thousands of dealerships have implemented Uber for Business to bolster current offerings, with the goal to increase efficiency, optimize costs and create a superior customer experience. Learn more about how Uber can support your dealership's goals @ t.uber.com/CDGauto 🚨 Don’t forget to subscribe to Car Dealership Guy Bites, for quick, daily insights into automotive retail — delivered in less than 5 minutes: Subscribe on Apple: https://carguymedia.com/apple_bites Subscribe on Spotify: https://carguymedia.com/spotify_bites Subscribe on YouTube: https://carguymedia.com/youtube_bites Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Topics: 00:24 – What are today’s biggest fixed ops challenges? 01:28 – How does service-sales collaboration drive retention? 03:05 – What makes your technician training unique? 05:27 – Why choose ride-sharing for dealership logistics? 10:16 – How does Uber optimize parts delivery? 12:38 – What liabilities do dealer trades introduce? 14:58 – Can Uber Eats enhance dealership operations? 16:36 – What measurable savings has Uber delivered? 19:48 – How will AI shape automotive logistics? Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.