E20: The Great Implementation with Raza Habib, CEO of Humanloop

Raza Habib is on the front lines of LLM implementation as CEO of Humanloop, a Y Combinator backed startup that helps companies of all kinds, small and large bridge the gap from API access to successful LLM deployment. Nathan sat down with Raza to hear what he has learned in the process of helping so many companies on their LLM implementation journeys – and he did not disappoint – as you'll hear, he shared a bunch of concrete examples of customer use cases, practical challenges that people face, and the strategies they use to overcome them. RECOMMENDED PODCAST: The HR industry is at a crossroads. What will it take to construct the next generation of incredible businesses – and where can people leaders have the most business impact? Hosts Nolan Church and Kelli Dragovich have been through it all, the highs and the lows – IPOs, layoffs, executive turnover, board meetings, culture changes, and more. With a lineup of industry vets and experts, Nolan and Kelli break down the nitty-gritty details, trade offs, and dynamics of constructing high performing companies. Through unfiltered conversations that can only happen between seasoned practitioners, Kelli and Nolan dive deep into the kind of leadership-level strategy that often happens behind closed doors. Check out the first episode with the architect of Netflix’s culture deck Patty McCord. https://link.chtbl.com/hrheretics TIMESTAMPS: (00:00) Preview of episode (07:00) Humanloop’s mission and surprising customer base (12:10) Why a language model is so advantageous (15:00) Customization and understanding model performance (18:14) Sponsor: Omneky (18:35) Users graduating from playground experimentation to develop robust implementations (23:25) Raza’s two mental models for using AI (27:50) How customers are actually integrating API (31:50) Challenge of evaluation and feedback (43:33) Prediction: more fine tuning in the immediate future (47:00) RLHF myth-busting (57:12) Robust agents need feedback loops (1:02:27) AI productization challenges (01:07:32) Adopt or die moment for incumbents (01:11:19) Fast iteration cycles (1:15:45) Rapid fire questions for The Cognitive Revolution guests TWITTER: @CogRev_Podcast @RazRazcle (Raza) @labenz (Nathan) SPONSORS: Shopify is the global commerce platform that helps you sell at every stage of your business. Shopify powers 10% of ALL eCommerce in the US. And Shopify's the global force behind Allbirds, Rothy's, and Brooklinen, and 1,000,000s of other entrepreneurs across 175 countries.From their all-in-one e-commerce platform, to their in-person POS system – wherever and whatever you're selling, Shopify's got you covered. With free Shopify Magic, sell more with less effort by whipping up captivating content that converts – from blog posts to product descriptions using AI. Sign up for $1/month trial period: https://shopify.com/cognitive Thank you Omneky for sponsoring The Cognitive Revolution. Omneky is an omnichannel creative generation platform that lets you launch hundreds of thousands of ad iterations that actually work, customized across all platforms, with a click of a button. Omneky combines generative AI and real-time advertising data. Mention "Cog Rev" for 10% off. This show is produced by Turpentine: a network of podcasts, newsletters, and more, covering technology, business, and culture — all from the perspective of industry insiders and experts. We’re launching new shows every week, and we’re looking for industry-leading sponsors — if you think that might be you and your company, email us at erik@turpentine.co . More show notes and reading material released in our Substack: https://cognitiverevolution.substack.com/