About this episode
Our 911 line has come under fire recently for long hold times and slow emergency response. But the city’s Bureau of Emergency Communications, or BOEC, has been working hard to shorten response times all around. And just this month, they scored a big win; one of their dispatchers, Stephen Zipprich, was named North American 911 Dispatcher of the Year. Mayor Wheeler even declared an official day last week in appreciation of Stephen. Today we’re talking with him about everything that goes into being a 911 dispatcher. Who would you like to hear on City Cast Portland? Shoot us an email at portland@citycast.fm , or leave us a voicemail at 503-208-5448 . Want more Portland news? Then make sure to sign up for our morning newsletter, Hey Portland , and be sure to follow us on Twitter and Instagram . Looking to advertise on City Cast Portland? Check out our options for podcast and newsletter ads at citycast.fm/advertise .