B2B Vault Episode 27: Holiday Scams To Look Out For

Happy Holidays and it's that time of the year when Fraud kicks up. So we are here to let you know how to spot the scams. Retail SCAMS Customers EMV card does not work. Buying items using a card and asking for cash when they return items. Splitting up the charge on 2 or more cards. The Card Declines and they show you their bank account with money in it. Large transaction or buying a lot of gift cards. Non-Card Present - phone order Scams The order is larger than your usual order. The customer does not answer the phone when you call to verify. The customer is using a "virtual phone number". The address is a mailbox store or Office Suite. They ask you to give the merchandise to a freight forwarder. Verify - before you ship! E-commerce Scams Large orders The shipping address is to a mailbox store or office suite. You call to verify and the customer does not call back only uses email. You can call customers and get a signed authorization form and a copy of their credit card and driver's license. Some companies only ship to the exact billing address if they are dealing with luxury items. Shut off the ability for the buyer to change the delivery address of the package - some of the companies. allow the consumer to log in and change the delivery address - you can tell them to not allow this. The scammer will change the address to a mailbox store. End Result of Scams Are loss of merchandise and chargebacks! Keep an eye out - we get calls daily and we know you want to make sales but at the same time, you have to make sure you are not taking losses.