Transforming Healthcare: Tech, Equity, and Kindness (ft. Shantanu Agrawal)

On this episode of DGTL Voices, Ed welcomes Dr. Shantanu Agrawal, the Chief Health Officer at Elevance Health. They discuss various topics related to digital transformation in the healthcare industry, including leveraging technology to improve the member experience, addressing disparities and social equity, and balancing the needs of providers and members. Dr. Agrawal shares his personal and professional journey, highlighting the importance of whole health and health equity. He also emphasizes the value of being kind and respectful in the healthcare industry. Overall, the conversation provides insights into the role of a Chief Health Officer and the mission of Elevance Health. Takeaways Leveraging technology is crucial for scaling healthcare services and providing a personalized experience for members. Addressing disparities and social equity is a key focus for improving outcomes and ensuring health equity for all members. Balancing the needs of providers and members requires alignment around the patient and providing resources and support for providers. Continuing to evolve as a leader involves learning from peers, seeking inspiration from patients, and being open to new experiences and perspectives.