About this episode
Excellent pet care needs to be the foundation of every practice, but if it's the only focus, the clinic might not be as successful as it could be. Great health care for pets at the expense of customer service can result in high customer turnover or lackluster reviews. Here are a few reasons why customer experience really matters. Marketing guru, Dr. Jill Lopez, explains how to make customers love your service! Continuing Education: This program 20-797142 is approved by the AAVSB RACE to offer a total of 0.25 CE Credits, with a maximum of 0.25 CE Credits being available to any individual veterinarian or veterinary technician/technologist. This RACE approval is for the subject matter categories of medical and using the delivery method of anytime/on demand .This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board’s CE requirements. This program is also approved in the State of New York for 0.25 CE Credits. For CE credits, you must pass the quiz below: https://www.classmarker.com/online-test/start/?quiz=ndt5fc12e9ac232f