About this episode
Mistakes are something to learn from and stumble into. As much as you plan, problems are going to happen! Try not to be too hard on yourself and put all your eggs in one basket! Unexpected magic can occur while in the pursuit of perfection. If Mark had a statistical problem he’d call his daddy, to make better decisions! Like father like son, they are both engineers, fans of Dr. W. Edwards Deming, Donald Wheeler, and worked for General Motors! Today we are talking about favorite mistakes! Better Call Daddy: The Safe Space For Controversy. Mark Graban is author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement . Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements . His most recent book is Measures of Success: React Less, Lead Better, Improve More. He is also the creator and editor of the anthology book Practicing Lean. He serves as a consultant to organizations through his company, Constancy, Inc and also through the firm Value Capture. He is also a Senior Advisor to the technology company KaiNexus. He has focused on healthcare improvement since 2005, after starting his career in industry at General Motors, Dell, and Honeywell. Mark is also a professional speaker, having appeared a numerous “Agile” conferences and has been a main-stage speaker at the Lean Startup Week event. Mark is the host of podcasts including “Lean Blog Interviews,” “My Favorite Mistake,” and “Habitual Excellence, Presented by Value Capture.” Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program. “Data are not taken for museum purposes; they are taken as a basis for doing something. Data shouldn’t just passively reside in spreadsheets. Data should be used to make decisions every day.” Connect with Mark: https://wgnradio.com/pinch-hitters/my-favorite-mistake-host-mark-graban-on-how-the-pandemic-prompted-new-business/ myfavoritemistakepodcast.com www./markgraban.com/ Me and my daddy would love to hear from you podchaser.com/bettercalldaddy or ratethispodcast.com/bettercalldaddy