S19E16: Starbucks Ditches Pickup-Only Stores - Smart Move or Big Mistake? (July 31, 2025)

Send us a text Starbucks is ditching its pickup-only and drive-thru-only stores. CEO Brian Niccol says they “lack warmth” — but is that really the reason? In today’s Thursday Market Outsiders , Namaan and Jenny Rae break down the surprising move and whether it’s a smart brand strategy or a costly operational mistake. Listen in to learn what this shift signals for loyalty, in-store experience, and the future of Starbucks' growth. Previous episodes on Starbucks: Starbucks Profits Crash 47% ( Market Outsiders : July 30, 2025) Inside Starbucks’ Turnaround ( Market Outsiders : June 16, 2025) Starbucks Business Breakdown ( Strategy Simplified ) Join Market Outsiders live every weekday at 9:15AM ET on LinkedIn and YouTube. Subscribe to the Market Outsiders feed for daily episodes ( Apple , Spotify ). Follow Management Consulted on LinkedIn and subscribe on YouTube Connect with Namaan and Jenny Rae on LinkedIn Listen to the Market Outsiders podcast, the new daily show with the Management Consulted team Connect With Management Consulted Schedule free 15min consultation with the MC Team. Watch the video version of the podcast on YouTube ! Follow us on LinkedIn , Instagram , and TikTok for the latest updates and industry insights! Join an upcoming live event - case interviews demos, expert panels, and more. Email us ( team@managementconsulted.com ) with questions or feedback.