About this episode
In this episode of The Digital Executive , Brian Thomas sits down with Pamela Eyring, President of The Protocol School of Washington, to explore why protocol, executive presence, and cultural intelligence matter more than ever in today’s AI-driven business world. Pamela explains that while AI can accelerate workflows and draft communications, it cannot build trust, interpret diplomatic nuance, or repair strained relationships. In high-stakes global environments—where hierarchy, symbolism, and cultural sensitivity shape outcomes—human behavior becomes a strategic advantage. She shares how her school’s award-winning training goes beyond theory to transform behavior through practical application, role play, and real-world simulations. From government officials to corporate executives and global leaders, Pamela highlights the growing demand for formal etiquette as a form of risk management—protecting reputations, preventing costly missteps, and accelerating trust. The conversation also addresses the gap many tech leaders face when transitioning from informal, disruption-driven cultures into diplomatic and international arenas where protocol and presence are critical. Pamela outlines three essential skills for the next generation of global leaders: cultural intelligence, executive presence under pressure, and strategic diplomacy. In a world increasingly shaped by technology, this episode makes a compelling case that credibility, composure, and authentic human connection cannot be automated. If you liked what you heard today, please leave us a review - Apple or Spotify . See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .