Josh Hicks on Building Resilient Retail Tech and the Journey from Developer to Customer Success Leader | Ep 1073

In this episode of The Digital Executive podcast, Josh Hicks, Senior Technical Sales Engineer at Jumpmind, shares his decade-long journey shaping the company’s evolution from its startup roots to a retail tech powerhouse. Hicks dives into the development of JumpMind’s mobile point of sale platform, used by brands like American Eagle Outfitters and Petco, and explains how his transition from coding to customer-facing roles helped him better understand what clients truly need in scalable, data-driven retail solutions. With deep insights into data architecture, cloud-native tools, and the growing role of AI in retail, Hicks discusses how Jumpmind stays ahead of evolving customer expectations. From building resilient platforms to cultivating a culture of excellence, this episode offers valuable lessons for tech professionals and retail leaders alike. Subscribe to the Digital Executive Newsletter for curated strategies, expert perspectives, and industry trends. Sign up now here . See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .