May 28, 2025
How This Artist Manager Deepens the Fan Relationship and Prioritizes Mental Health
The New Music Business with Ari HerstandAbout this episode
This week on the New Music Business podcast, Ari sits down with Jaclyn O’Connell, a digital marketer, creative strategist, artist manager, and founder of Bittersweet Media and Good Grief Management. Jaclyn has provided creative marketing solutions and hands-on artist management for artists and labels of all scales and sizes—from emerging artists to well-established acts and both indie and major labels. They have supported gold and platinum records and worked with artists including Wild Rivers, Cavetown, Julian Baker, and Cold War Kids. Drawing on experience in both marketing and artist management, Jaclyn offers a sharp, insider perspective on what it truly takes to build a sustainable career in today’s music industry. In this episode, Ari and Jaclyn dive deep into the realities of modern music marketing — from navigating ever-shifting social media algorithms to building effective fan funnels that turn casual listeners into ticket buyers and lifelong fans. They also unpack the current touring landscape, direct support deals, and the hot-button issue of tour buy-ons. Whether you're an artist, manager, or just curious about how fan engagement really works, this is a conversation you won’t want to miss. http://instagram.com/jaclyn_oconnell Chapters 00:00 Building Direct Relationships with Fans 03:09 Navigating the Social Media Landscape 05:49 The Importance of Mental Health in Artist Management 09:05 Innovative Monetization Strategies for Artists 11:55 The Role of Community in Artist Growth 14:58 Understanding the Fan Journey 18:05 Challenges in Touring for Emerging Artists 21:03 The Evolution of the Live Music Industry 36:21 The Ethics of Tour Buy-Ons 39:09 Navigating the Challenges of Touring 43:05 Building Artist Relationships and Mental Health 46:04 Defining Success in Artist Campaigns 48:02 The Role of Social Media in Driving Streams 51:01 The Nuances of Going Viral 55:29 The Fragmentation of Viral Success 57:23 Conversations with Labels and Ownership 01:01:23 Balancing Management and Business 01:10:25 Setting Boundaries in Artist Management Edited and mixed by Ari Davids Music by Brassroots District Produced by the team at Ari’s Take Order the THIRD EDITION of How to Make It in the New Music Business: https://book.aristake.com Hosted on Acast. See acast.com/privacy for more information.