About this episode
Today, Matt and Garrett turn their spotlight on the power of paying attention to the smallest details in order to ensure the highest level of quality in business, and life, for that matter. To begin with, they share an invaluable pro tip for this digital age which involves the art of picking up the phone, noting how this simple act of connection can revolutionize your business, fostering deeper relationships and unlocking new opportunities. They then go on to examine everything from impeccable presentations to niche specialization, highlighting the fact that every facet of quality contributes to a remarkable customer experience that sets you apart from the competition. Our hosts also emphasize that redefining quality and ensuring exceptional experiences become the hallmark of your business will undoubtedly generate referrals, nurture customer loyalty, and create an unrivaled reputation for yourself and the service you provide. Make no mistake, the time has come to elevate your business and leave a lasting impression - the era of extraordinary quality awaits. More great advice can be found in the community of over 12,000 Ninjas who collaborate, ask and answer questions, network, and more in the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook . Leave a voicemail at 208-MY-NINJA if you'd like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you'd like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches. Episode Highlights: Personal interaction in a digital world Clean and professional presentation Niche specialization The power of unexpected elements Sustained quality Creating memorable moments Breeding customer loyalty Extending the quality of service between transactions Quotes: "If you want to be a true Ninja, when somebody posts in the group looking for an agent, instead of just typing, 'I'm an agent there, I can help you,' pick up the phone and call." "The quality is in the details... What are those little things that we need to do to create that experience for the customer that changes the way they talk about you?" "It's the unexpected little things that you push a little bit farther... Those pieces that set you apart from other people, other companies, other organizations." "Maintaining quality is crucial in industries with long sales cycles... Consistency and attention to detail are key for generating referrals and sustaining success." "By focusing on quality and exceeding expectations, you can establish a reputation that sets you apart and generates long-term customer loyalty." "They're your client. Take care of them every single day, every month." "It's not just about having the touch points; it's the very little details." "You want every customer that comes through to have that same experience." "Quality is going to change your business for the long haul, which is a good thing." Links: www.TheNinjaSellingPodcast.com Email us at TSW@TheNinjaSellingPodcast.com Leave a voicemail at (208) MY-NINJA Ninja Selling www.NinjaSelling.com @ninjasellingofficial Ninja Coaching: www.NinjaCoaching.com @ninja.coaching Ninja Events www.NinjaSelling.com/Events Garrett garrett@ninjacoaching.com @ninjaredding Matt matt@ninjacoaching.com @matthewjbonelli The Ninja Selling Podcast Facebook Group Ninja Coaching Book Study