About this episode
In "The 5 Failures of Final Mile," Joe Lynch and Jason Burns , Host of Last2First Podcast and Insurance Producer at CUI Agency, discuss the common mistakes that final mile companies make. About Jason Burns Jason Burns is a native of New Orleans and a passionate business leader in the final mile transportation industry. He is a 2006 graduate of Vanderbilt University where he was a SEC Academic Honor Roll student-athlete in football and selected as the recipient of the Head Coach's Dedication Award. After beginning his professional career in the parking industry, Jason returned to his hometown to assume a leadership role in his family's business enterprises, including Burns Management Group (BMG), Global Parking Systems (GPS), and QCS Logistics (formerly Quick Courier Services, Inc). As a second-generation owner and President of QCS, Mr. Burns led the company's resurgence by developing new service offerings, implementing a new technology platform, and expanding operations into new markets. These initiatives resulted in record growth and QCS was selected to the Inc. 5000 list as one of America's fastest growing companies for four consecutive years. QCS was also recognized as a Top 100 Icon of Industry by ICIC (Initiative for a Competitive Inner City) in 2014. In 2020, QCS was acquired by Dropoff Inc, a national same-day delivery company headquartered in Austin, Tx. with operations in over 25 states. In this new role, he served as Dropoff's Director of Corporate Development, leading the company's M&A efforts. In 2022, Dropoff was ranked #2,607 on the annual Inc. 5000 list of the fastest-growing private companies in America. He recently transitioned into the commercial insurance industry joining CUI Agency, focusing on bringing transportation literacy to owners who are challenged with finding solutions to the increasing cost of insurance. In 2022, Jason was elected as the first African-American President of the Customized Logistics and Delivery Association (CLDA), the nation's leading association for the final mile delivery industry since 1987. He now serves as the Immediate Past President. When he's not on the clock, you can find Jason spending time with his pride and joy; 9-year-old twins Jason Jr. (JJ) and Jordyn (JoJo). He coaches JJ's travel baseball & JoJo's flag football teams and is one of the loudest dads cheering from the sidelines. By the end of 2024, he launched the Last2First podcast. Through his engaging podcast, Last2First, he extends an open invitation to final-mile enthusiasts, entrepreneurs, and transportation professionals, encouraging a collaborative exploration of strategies, innovations, and stories of transformation. Jason's mission is clear: to share the wealth of knowledge he's accumulated, fostering a community where every member can thrive from last to first. About Last2First Podcast The Last2First (L2F) Podcast, hosted by Jason Burns, is a trusted resource for entrepreneurs, enthusiasts, and leaders in the first, middle, and last-mile delivery industry. Focused on actionable insights and expert interviews, the podcast empowers listeners with inspiring and insightful information to lead their businesses and succeed in this dynamically growing market. Join them as they dive into topics like optimizing delivery routes, enhancing customer satisfaction, navigating regulatory hurdles, and leveraging technology for efficiency. Whether they're a seasoned logistics professional or a business owner looking to improve their operations, Last 2 First offers valuable insights and actionable advice to help them lead their business to success. Key Takeaways: The 5 Failures of Final Mile In "The 5 Failures of Final Mile," Joe Lynch and Jason Burns , Host of Last2First Podcast and Insurance Producer at CUI Agency, discuss the common mistakes that final mile companies make. Understanding the True Cost of Final Mile: Many businesses underestimate the hidden costs associated with final mile delivery, leading to underpriced services and financial strain. Navigating Driver Classification: Properly classifying drivers as employees or independent contractors is crucial to avoid legal issues and ensure compliance in the final mile industry. Strategic Customer Selection: Not all customers are equally valuable. The episode highlights the importance of strategically choosing clients to ensure sustainable growth and profitability. The Impact of Your Services: Recognize the significant impact final mile services have on the overall customer experience, and value your offerings accordingly. Protecting Your Business with Proper Insurance: Adequate and appropriate insurance coverage is essential for mitigating risks and safeguarding your final mile business from unforeseen liabilities. Actionable Insights for Success: Drawing from the expertise shared by Jason Burns, the episode provides practical advice for entrepreneurs and leaders in the delivery industry. 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