Indiana’s Jiffy Lube guru on art, entrepreneurism, police relations and March Madness laundry

I n the 38 years that Steve Sanner has owned and operated Jiffy Lube oil change shops in Indiana, he has laid down some serious tread marks. He is owner and president of Jiffy Lube of Indiana, which counts 51 locations and about 510 employees altogether. That’s the vast majority of the Jiffy Lubes in the state. But he hasn’t been content to simply make his mark as a major Jiffy Lube franchisee. He has volunteered at the highest levels of some of central Indiana’s highest profile organizations, including the Indiana Sports Corp., the local organizing committee for the Big Ten Football Championship and the Washington Township Schools Foundation. And he has used his Jiffy Lubes as a platform for some surprising community-minded initiatives. He has supported Indiana artists by commissioning 30 murals for his stores. He’s kicking off a campaign called “No ticket, let’s fix it,” in which police officers around the state give motorists $25 Jiffy Lube gift cards to get minor car repairs, at a total retail value so far of $300,000. It’s a great way to get motorists into Jiffy Lube, but Sanner says he also wants to promote positive interactions between police and motorists while keeping roads safer. Sanner is the guest for this week’s edition of the IBJ Podcast. He starts with a few wild stories about his early days as an entrepreneur and how he got a foothold as a Jiffy Lube franchisee. He reacts to some of the common complaints that consumers have about oil change shops. And he talks at length about his secondary career as a volunteer, including being in charge of all of the laundry in the March Madness bubble when Indianapolis hosted all of the NCAA men’s basketball tournament in 2021. The IBJ Podcast is brought to you by Taft.