Jonah Berger: Change Anyone's Mind | E158

This week on YAP, we’re chatting with Jonah Berger, NYT best-selling author, full-time professor at Wharton University and a world-renowned expert on change, influence, and consumer behavior. Ever since he was a kid, Jonah had an eye for patterns and data. At age 7, he tested at genius IQ levels, AND he got near-perfect SAT scores in high school. His mathematical, detail-oriented mind makes him exceptionally aware of patterns in human behavior. Jonah is author of three books on psychology and consumer behavior, and two of his books, Contagious and Invisible Influence are New York Times and Wall Street Journal bestsellers. He was named one of the top 30 leaders in business by the American Management Association, and one of the most creative people in business by Fast Company magazine. In this episode, Jonah tells us about how he first became interested in human behavior and what career opportunities are available in this field. We’ll learn why people are not like marbles in the sense that they cannot be forced to change; and why removing key barriers like reactance and endowment is what actually can bring about successful change in people. If you want to learn the way to change anyone’s mind and more generally bring about change in the world - this episode is for you! Sponsored by - Peloton - Visit onepeloton.com to learn more. Jordan Harbinger - Check out jordanharbinger.com/start for some episode recommendations. Mint Mobile - To get your new wireless plan for just 15 bucks a month, and get the plan shipped to your door for FREE, go to mintmobile.com/yap Constant Contact - start your free trial at constantcontact.com Woven Earth - save 20% on your order with code YAP on wovenearth.com/YAP. Social Media: Follow YAP on IG: www.instagram.com/youngandprofiting Reach out to Hala directly at Hala@YoungandProfiting.com Follow Hala on Linkedin: www.linkedin.com/in/htaha/ Follow Hala on Instagram: www.instagram.com/yapwithhala Follow Hala on Clubhouse: @halataha Check out our website to meet the team, view show notes and transcripts: www.youngandprofiting.com Timestamps: 1:21 - How Jonah first gained interested in human behavior, technology, and the relationship between people and technology 3:24 - The types of jobs that are available in the field of psychology, consumerism, and human behavior, and the complexity of that industry 7:11 - Jonah discusses a study he conducted about changing human behavior across multiple industries, and he describes the concept of ‘pushing’ 9:36 - Jonah relates chemical changes to human behavioral changes 12:08 - Jonah explains what makes a good (and bad) negotiator 15:44 - Jonah tells a story about Tide Pods and how Procter & Gamble handled negative press surrounding them 18:56 - He explains why people want control over the products we buy and the choices we make, and how this drives people to deliberately make poor decisions 21:50 - Jonah explains what it was like to release his book at the start of the COVID-19 pandemic, and his opinions on the way that information and protocols were communicated to the public during the pandemic 24:03 - The importance of giving your customer or client choices, rather than pushing one product, service, or idea 27:37 - jonah explains his strategy, “Ask, don’t tell,” which illustrates the importance of asking questions 32:07 - Jonah explains a successful anti-smoking campaign in Thailand and the science behind it 36:50 - Jonah talks about the “endowment effect” and why people stick with comfortability and familiarity 39:00 - He describes the right way to utilize information in a conversation 41:22 - Jonah explains the ‘uncertainty tax’ 44:32 - Jonah’s advice for becoming more profitable Mentioned In The Episode: Jonah’s Website: https://jonahberger.com/ Jonah’s Books: https://jonahberger.com/books/