How E-Commerce Is Replacing HVAC Supply Counters and Changing the Trades with Kaytee Gray

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Kaytee Grey, VP of Fulfillment Operations at SupplyHouse , previously Head of Demand Planning. They talk about the shift from brick-and-mortar stores to online parts buying in the trades. Kaytee explains how e-commerce makes it easier and faster to find and order the right parts, helping techs get what they need with less hassle. They discuss how online shopping saves time, gives more product info, and lets techs take control of their orders. Kaytee also talks about how SupplyHouse supports both new and traditional buyers and how the industry is slowly moving toward a more digital future. Kaytee talks about how buying HVAC parts online helps techs save time and avoid mistakes. She explains that e-commerce gives fast access to detailed info, so techs can choose the right parts and trust what they get. Kaytee says this shift helps techs work faster, lowers stress, and gives them more control. She also shares how online tools, search options, and product pages make it easier to find what's needed. Her goal is to help techs get parts quicker, do better work, and keep customers happy with fewer delays. This episode talks about how HVAC parts buying is changing. Kaytee explains how online shopping makes it easier to find the right parts fast. She shares how e-commerce helps techs save time, avoid mistakes, and get more done. Kaytee also talks about how detailed product info and search tools give techs more control. Her focus is on helping techs work smarter, speed up jobs, and keep customers happy. Expect to Learn: How online parts buying helps techs save time and reduce mistakes. Why detailed product info makes choosing the right part easier. How e-commerce puts techs in control of their own orders. Tips on using search tools to quickly find what you need. Why fast, easy ordering leads to better work and happy customers. Episode Highlights: [00:00] - Intro to Kaytee Grey & SupplyHouse.com [03:47] - Infinite shelf space and smart product info [04:31] - Fast, detailed specs for confident buying [06:07] - Info-rich online vs. in-store experience [07:19] - Shifting responsibility and SupplyHouse's growth [12:01] - Product range, Amazon comparisons, and focus [16:50] - Speed, trust, and new roles in e-commerce [21:11] - Access perks and thoughts on Canada [23:53] - Serving pros and eyeing Canadian reach [25:49] - Reducing friction for tradespeople online [27:53] - Trust, urgency, and the future of parts buying This Episode is Kindly Sponsored by: Master: https://www.master.ca/ Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ property.com: https://mccreadie.property.com SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at SupplyHouse! Follow the Guest Kaytee Grey on: LinkedIn: https://www.linkedin.com/in/kayteegrey01/ SupplyHouse: https://www.linkedin.com/company/supplyhouse/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/