About this episode
Interactive and unified – those are the two words we would use to describe the evolution of retail customer service in 2023 and beyond. So Omni Talk is pleased to announce that Talkdesk’s Antonio Gonzalez, Senior Manager of Industries Research & Insights, joins Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to provide his expert opinion on how retailers and brands should approach this new interactive and unified world of retail customer service. Collectively the three of them go deep on: – Talkdesk’s latest research findings on customer service expectations – The new touchpoints retailers and brands will need to meet these ever-changing expectations, including the metaverse and AR/VR – How to overcome staffing barriers and how to enable brand ambassadors and influencers to help with customer service and support – And, perhaps most importantly, how to unify and “integrate” data across retailers’ and brands’ many disparate systems And there's even some 50 First Date references thrown in for good measure! Finally, be sure to checkout the research study Antonio mentions here: https://www.talkdesk.com/resources/reports/the-future-of-retail-customer-service-interactive-and-unified/ *Sponsored Content* This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy