Sam's Club CXO On Redesigning The Membership Experience One Exit Arch At A Time

EXCLUSIVE: Sam's Club's Chief Experience Officer Diana Marshall reveals how "exit arches" use computer vision to eliminate receipt checks chainwide, plus complete app/website redesign details. Recorded live from the VusionGroup Podcast Studio, From NRF Europe, discover Sam's Club's rapid innovation cycle: ✅ Exit arches deployed chainwide in under 1 year eliminating receipt checks ✅ Complete website/app redesign addressing speed and personalization ✅ New stores with 6-7x larger back rooms supporting 18% e-commerce growth ✅ Member feedback loop driving innovation from problem to solution ✅ Holiday strategy including travel packages and curated gift guides ✅ Experimental philosophy maintained since 1983 founding The breakthrough: Computer vision works for both Scan and Go users AND traditional register checkout customers. 🎯 Perfect for: Retail technologists, membership business operators, customer experience professionals, and computer vision enthusiasts. #SamsClub #ExitArches #ComputerVision #RetailInnovation #MembershipRetail This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy